Southbank Dodge Chrysler LTD

Great service Sadly my first car I bought from Southbank was a lemon which I traded with a Grand Caravan and we are very happy with the van so far. Still I would Sadly my first car I bought from Southbank was a lemon which I traded with a Grand Caravan and we are very happy with the van so far. Still I would recommend Southbank anytime..Really liked the service I received by the sales Rep Brandon Dallaire, he is professional and very helpful . Great service from the Financial , Al and Rami. Also had the opportunity to speak with the owner and Patrick, excellent service ... Of course I don't want to forget the service Dept, Rejean, Dan, Jeff ... you guys know what customer service is all about.. THANK YOU SO MUCH! More

The sales experience was OK but disappointing delivery I recently bought a new 2016 Jeep Cherokee at Southbank Dodge. The salesman, Armando, was very polite and eager to help. We went on a test drive dur I recently bought a new 2016 Jeep Cherokee at Southbank Dodge. The salesman, Armando, was very polite and eager to help. We went on a test drive during which he answered our questions without hesitation. This was the positive part of the experience. Later that day, I went back to negotiate the deal. Armando presented a deal that I was not reeady to accept and he went back and forth to his sales manager with subsequent offers. I wish that the sales manager had taken the time to come and meet me personnally instead. The dealership was not very busy during that visit and a few minutes of his time would have been appreciated. Later that same day, after making the purchase, I was introduced to Mr. Al Algasem. This gentleman is a total professional and explained in detail the various extended guarantee and rust proofing, paint and interior finishing protection options. I decided to buy a package that extended the warranty to a full 5 year along with rust proofing, paint and interior leather protection. This is an expensive package but I was convinced that I made the right decision. I agreed to a delivery of the vehicle 3 days later and asked that the dealership take care of getting new licence plates for me as the plates on my trade-in had deteriorated extensively over the past several years. The day before the delivery, I tried to get confirmation from the dealership that they had received my insurance information from the company that I deal with. Even after two phone calls and a promise by Armando that he would get back to me that day, I did not receive such confirmation until the next day (a Saturday) from Mr. Algasem who apologized because no one got back to me earlier. By then, I would have been too late to contact my insurance company if they had not forwarded the information to Southbank Dodge. When I arrived at the dealership to take delivery of my new vehicle, I was informed that they had not completed the task of getting new licence plates due to a mistake by one of their employees. They put the old licence plate on the new vehicle, apologized and made a vague promise to compensate me. At this point, my disappointment with the after sale service had reached a point where I wanted to take delivery of my vehicle and get out of there. Later the following week, I went to a Service Ontario office and stood in line for almost one hour to get new plates for my new vehicle. All that time, I could see that the service line reserved for dealers was completely free. As a matter of fact, only one person used that line during that hour that I was waiting in line, and he was there for less than 10 minutes. I hope that the service which was promised to be first rate will not disappoint me when I bring my vehicle to servicing as this is part of the extended warranty package that I purchased!! More

Fantastic experience purchasing 2016 Jeep Patriot Bought a 2016 Jeep Patriot a few weeks back and had a fantastic experience at Southbank Dodge/Chrysler. Dealt initially with Michael Neville on the sa Bought a 2016 Jeep Patriot a few weeks back and had a fantastic experience at Southbank Dodge/Chrysler. Dealt initially with Michael Neville on the sales side. Mike took us out to drive 4 different vehicles and was very knowledgeable on the features of all models. As we worked through which vehicle would best suit our family's needs, Mike was very patient and took the time to answer all of our questions and helped to guide us in our purchase, Once we had picked the Patriot, we worked with Bassem in the office to work out the financial side of the purchase. Bassem walked us through all of our options ... discussed warranty and rust-proofing options in a very detailed fashion and was extremely helpful in making sure everything was taken care of so that we could pick up our new car 1 business day later. Would highly recommend Southbank Dodge/Chrysler and the team there. -Tim More

Great Service and attention to detail. This was our first experience at SouthBank Dodge. We booked an appointment online for a test drive and when we showed up we received excellent service This was our first experience at SouthBank Dodge. We booked an appointment online for a test drive and when we showed up we received excellent service. The business manager went above and beyond to help us and I can't say enough about the service we received. We have already recommended SouthBank to our family and they recently purchased a Dodge Journey. If you are looking for great selection and great service I highly recommend you visit the them. More

I highly recommend Tyler Hello! I bought my very first new vehicle the other day at Southbank and I had Tyler as my salesperson. Never before have I met such a laidback yet pr Hello! I bought my very first new vehicle the other day at Southbank and I had Tyler as my salesperson. Never before have I met such a laidback yet professional salesperson. Tyler doesn't use pressure tactics when selling, which made my purchase feel more comfortable as we moved at my pace. He didn't contact me every day to ask about what was going on and whether or not I was buying the vehicle, he gave me time to think about it on my own. I came in 3 seperate times to look at the same truck and every single time he was cheerful and patient with the fact that I was once again just looking that day, not purchasing. He's very smart and you can tell he loves what he does. He's a genuine and honest person, and he fully explained everything to me which was extremely helpful as it was my first time buying a new vehicle. I highly highly recommend that you request Tyler as your salesperon if you prefer to vehicle shop in a low pressure environment! More

Great Service I am a SouthBank Dodge Customer for almost 10 years. Last year we traded our Grand Caravan for a Journey. Excellent car, but the kids and my wife were I am a SouthBank Dodge Customer for almost 10 years. Last year we traded our Grand Caravan for a Journey. Excellent car, but the kids and my wife were missing the VAN. Went there and traded with a brand new Grand Caravan. I believe it was a win-win deal. Brandon is an excellent business man and a gentlemen. I was servicing with another dealer. With the new car I will service at SouthBank even though it is far for me. More

Fantastic Thank you......you made purchasing my dream car super easy and stress free. Appreciate the help to trade in our old car. My husband and I are loving o Thank you......you made purchasing my dream car super easy and stress free. Appreciate the help to trade in our old car. My husband and I are loving our new car. More

Thank You Made it so easy ....Very Friendly ......listened to what I needed Love my New Grand Jeep Cherokee Overland Thank you Stan and Bill. Nat Johnse Made it so easy ....Very Friendly ......listened to what I needed Love my New Grand Jeep Cherokee Overland Thank you Stan and Bill. Nat Johnsen More

Awesome Service The customer service at this dealership is FANTASTIC!! It was my first time purchasing a vehicle at this location and would highly recommend it to any The customer service at this dealership is FANTASTIC!! It was my first time purchasing a vehicle at this location and would highly recommend it to anyone! Mike Neville, Sharon Reid and Bruce Cameron were friendly, efficient and highly knowledgeable. My rating is two thumbs up!! More

Excellent We recently bought a Jeep Grand Cherokee SRT 8 from Stan, amazing service and everything was done in a timely manner! Will definitely purchase from th We recently bought a Jeep Grand Cherokee SRT 8 from Stan, amazing service and everything was done in a timely manner! Will definitely purchase from them again! More