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Southbank Dodge Chrysler LTD
Ottawa, ON
1,999 Reviews
Your #1 Dodge Chrysler Jeep dealer in the National Capital Region
Southbank Dodge was founded in August 1974. Since then, our loyal customers have enabled us to expand our operation to become the largest volume Dodge Chrysler Jeep dealer in the Ottawa region. The pride held within myself and the entire Southbank staff is what has allowed us to succeed and continues to motivate us to exceed our customer’s expectations.
I am proud to say that not only is Southbank Dodge the number one Chrysler Dodge Jeep dealership in Ottawa, but we are Five Star Certified by our customers. Customer satisfaction has always and continues to be our number one priority.
I am proud to offer you not only an exceptional line up of vehicles to choose from, but an incomparable service and parts department that will ensure that your vehicle is impeccably maintained.
On behalf of the entire Southbank staff, I would like to say thank you to our clients; whether you are a long-time customer, or new to the Southbank family, I promise that we will continually strive to earn your business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,999 reviews
August 22, 2018
A stressful process made enjoyable When I arrived at Southbank Dodge Chrysler I was a little nervous as a younger customer but the staff there was so friendly and genuine. Nobody pressu When I arrived at Southbank Dodge Chrysler I was a little nervous as a younger customer but the staff there was so friendly and genuine. Nobody pressured me into anything and they were very fair as we negtioated a deal. I was helped by Kathryne Depres who made the whole thing a lot of fun and you could tell she really cared about the customer. She made sure I walked away with the perfect Jeep for a price that worked and I will definitely reccomend my friends and family visit her at Southbank for their next car. More
by MikeD’Agostini
Employees Worked With
Ernesto Fernandez, Kathryne Depres
Helpful August 20, 2018
Amazing experience I had always wanted a truck and Southbank Dodge made it happen. Paul was great to deal with, walked me though my options and answered all my questions I had always wanted a truck and Southbank Dodge made it happen. Paul was great to deal with, walked me though my options and answered all my questions. I was assured everything would be done, my truck would be ready the next day and it was. Awesome experience More
by TylerOShaughnessy
Employees Worked With
Paul Curry
August 20, 2018
DISHONEST AND MISLEADING. DO NOT RECOMMEND AT ALL! We went to Southbank because they had the vehicle online we were looking for. We called the day before to make sure it was still available because we We went to Southbank because they had the vehicle online we were looking for. We called the day before to make sure it was still available because we were driving in from 2 hours away in bad weather, I did NOT leave my phone number. The next day at 10am the phone calls started. By the time we made it down to Ottawa, we had gotten 12 calls from Rebecca making sure we were coming in. While sitting with Rebecca and her manager who she called over, my husband asked what I thought of the car.I mentioned that we would have to buy snow tires since it only had summers on it at the end of Feb. Rebecca laughed and said"my dear it's February,' and continued laughing. The manager then asked what it would take to get us over to give the $250 deposit if the engine warranty would do it for us. He agreed to give it to us if we did only oil changes there. we shook on it and he took the deposit we would get back minus licensing when we picked it up. When we went into the finance sales person to sign papers, Rami first said they would not honour the warranty, then when we got upset that we were promised and that I refused to sign without it he walked out of the office and came back and said he would honour it. I asked for it in writing and was told there was no need, that the handshake was as good as it being in writing. I signed the papers, and when I called the next day before the financing paperwork was sent in to say that we were able to get the cash and did not need financing, he said that the service manager would now NOT honour the engine warranty. After dealing with the manager they agreed to lower the price of the vehicle since they were dishonest about the warranty. When we showed up to pick up our car and sign paperwork and pay for it, Rami says licencing was $99 and subtract that from our deposit it totals $151 owed back. He says he will give me $189 instead. When I questioned that something wasn't right he kept repeating do you want $151 or $189. Of course, we took the $189, I also had my phone recording it. Turns out the $189 was the difference between our money orders vs what our bill of sale (that we were not given in our paperwork) was that they lowered it to. When I emailed the manager and left voicemails to ask for my bill of sale that the insurance needed and the remainder of my deposit back ($151 owed) I was not given any response at all. I have since heard lots of similar dishonest stories about this dealer from co-workers and friends. I have contacted the Used Car Dealers Association and the Better Business Bureau (whom they do not belong to, not surprisingly they have 5 open dealings with them) and they said they will be following up. I read through the reviews prior to dealing with Southbank Dodge and saw mostly positive reviews, though that is not at all our experience at all. From sales right on through our dealing have been horrible with this dealer. When we went to pick up our car, Rebecca was completely rude but claimed she said she didn't recognize us. She had to be told by a manager to come to give us the keys to our car and to get the picture taken for the sale. Save yourself the hassle dealing with them and stay away. We thought dealing with a big dealership would make the experience a better one, we so wrong! More
by LT627
Employees Worked With
Rebecca Mullin-Lawlor, Wasfi Haroun, Rami Alzabri
August 19, 2018
Very Positive Experience Robbie and the rest of the staff were tremendous. I was new to this dealership, and had a general idea about what the vehicle that I wanted. Robbie he Robbie and the rest of the staff were tremendous. I was new to this dealership, and had a general idea about what the vehicle that I wanted. Robbie helped me find a great Jeep, within the budget that I had set. He went "above and beyond" in the set up and the vehicle and the documentation were ready as promised. More
by Guy Killaby
Employees Worked With
Rami Alzabri, Robbie El-khouri
August 19, 2018
Great experience Both Dan and Madeline are really friendly. Madeline is really great, very nice to my son. Provided drinks and snacks. A great experience. Always great Both Dan and Madeline are really friendly. Madeline is really great, very nice to my son. Provided drinks and snacks. A great experience. Always great service. More
by Rolando
August 17, 2018
Service Excellent service from this dealership for my 2014 Dodge Journey SXT ever since I bought here. I brought it in for a noise it was making when moving, Excellent service from this dealership for my 2014 Dodge Journey SXT ever since I bought here. I brought it in for a noise it was making when moving, thought it was wheel bearings, but it turned out to be the power steering hose. Not too expensive, but warranty covered it. These guys never try to sell you unneeded service, and give you the straight dope from my experience. Dan and Guy have always been more than helpful and treat you in a professional manner. I highly recommend this dealership. More
by Jim Kirk
August 17, 2018
Express Lane Service Traveling from B.C. In a 1985 Dodge 250 Road Trek. Time for an oil change and decided to take her home to Chrysler and get it done right Southbank b Traveling from B.C. In a 1985 Dodge 250 Road Trek. Time for an oil change and decided to take her home to Chrysler and get it done right Southbank bypassed regular Express Lane and put their senior tech on the job. Vehicle was thoroughly checked and the oil change reformed in under an hour. A plus service, made me feel special. Thanks Dave and Dean. Paul Reilly More
by Paul
Employees Worked With
Dean Martin
August 16, 2018
Best Salesperson! Of all the years I have shopped for a car, my best experience with a car salesperson was at Southbank. Brandon was not pushy, had lots of patience s Of all the years I have shopped for a car, my best experience with a car salesperson was at Southbank. Brandon was not pushy, had lots of patience showing me different cars and took the time to explain all features When it came time to deal he was not pushy at all. I have lots of trust in him and will certainly go back to see him for my next jeep next spring. All car salesperson should be like him. More
by jeannine
Employees Worked With
August 16, 2018
Servicing of travel van Very courteous staff as this was my first time going to this dealer. Servicing was done promptly. I will definitely return to this dealer for further Very courteous staff as this was my first time going to this dealer. Servicing was done promptly. I will definitely return to this dealer for further servicing. More
by M Poirier
August 16, 2018
Best Service! I have been with Southbank for three years now. I have noting but the best service from Dan and Madeleine at the Service Centrer. Always a pleasure to I have been with Southbank for three years now. I have noting but the best service from Dan and Madeleine at the Service Centrer. Always a pleasure to deal with them. More
by jeannine
