Ontario Chrysler Jeep Dodge Ram

Terrible Customer Service I have purchased two vehicles from Ontario Chrysler in the year 2018. The first purchase went well - unfortunately the vehicle was written off after h I have purchased two vehicles from Ontario Chrysler in the year 2018. The first purchase went well - unfortunately the vehicle was written off after hitting a deer on the highway. Sadly, my second experience with this place has been terrible. It was easy to purchase another vehicle but the service after that point was less than desirable. I paid additional money to have a hitch installed. After getting back home (3 hours away) I realized it was the wrong hitch. When I contacted the dealership, I was told the only way to resolve the issue was to return - to give up my time and money to have their error fixed. I had to argue repeatedly to get reimbursed some of my money so that I could pay somebody at home to fix the issue. Their solution was to remove the hitch and mounting and return it to them, damaged or not. After all of this haggling the sales agent I originally dealt with told me to order a small part that was missing from the stereo when I picked it up. I got home, ordered the part and Ontario Chrysler refuses to pay the 17.95$ part, in addition to refusing to call back my local dealer to confirm or deny the request. After spending $65,000 in three months and purchasing two vehicles, the customer service has been by far the worst I have experienced in my 25 years as a vehicle owner. I have bought vehicles away from home to save some money and for the greater choice, but I will be sure to share my negative experiences with this place whenever I am asked. More

No Labour Charged I arrived with a new turn signal bulb which I couldn't insert. Grant Cafferty managed to take the old bulb out and insert the new one. No charge for I arrived with a new turn signal bulb which I couldn't insert. Grant Cafferty managed to take the old bulb out and insert the new one. No charge for service. Very appreciative of his kindness. More

Thank you for a perfect day and Jeep! Raymon, the used car manager has been very diligent in ensuring my satisfaction as a customer. With the aid of Frank (Fahad), sales rep and Usman, fi Raymon, the used car manager has been very diligent in ensuring my satisfaction as a customer. With the aid of Frank (Fahad), sales rep and Usman, finance manager, the perfect sale occurred for the same day purchase of my fabulous red Jeep Wrangler Sahara. Thanks guys for the professionalism, the humour, the attention to detail and the follow ups. You are the perfect team and I will, with the upmost of confidence recommend your dealership to anyone looking to purchase a used or new vehicle. More

Friendly, Knowledgeable and trustworthy employees. Great exp My husband and I had a great experience with this car dealership. Everyone is very friendly and welcoming. We got a good deal on a great vehicle. Mick My husband and I had a great experience with this car dealership. Everyone is very friendly and welcoming. We got a good deal on a great vehicle. Mickey and Joe are awesome, I highly recommend working with either of them! We didn’t feel pressured at all and they really make sure you take your time. Just drove home our new car with big smiles the whole way! Thanks again, Michelle & Jeff More

Excellent service dept. I'm on the road a lot and its very hard for me to book an appointment. I wanted to change over my winter tires. I had a cancellation in my day and I c I'm on the road a lot and its very hard for me to book an appointment. I wanted to change over my winter tires. I had a cancellation in my day and I called Grant to see if he could get me in. They were very busy but said he should be able to get it done. The service team was amazing very friendly and polite. I have nothing but good things to say about this dealer and its staff. More

Fantastic Experience Excellent Service It was an excellent experience.I had told Mr Anwar Jivani what I want, what are my limits and what are my need and the rest was magic. He gave me th It was an excellent experience.I had told Mr Anwar Jivani what I want, what are my limits and what are my need and the rest was magic. He gave me the the vehicle which was according to my budget, my needs and my requirements. Everything was done with so ease that it was unbelievable. Yesterday I saw the car and today I drive it to home. More

Great deal! Fahad helped me get the car of my dreams within my budget he was very clear and easy to deal with. Amazing service, highly recommend him. Fahad helped me get the car of my dreams within my budget he was very clear and easy to deal with. Amazing service, highly recommend him. More

Great deal and greater customer service! Always wanted a Jeep Wrangler, and when the time was right Ray and Mickey made sure I got into the perfect Jeep at a perfect price. They worked with m Always wanted a Jeep Wrangler, and when the time was right Ray and Mickey made sure I got into the perfect Jeep at a perfect price. They worked with my budget to make sure I got a very well equipped Wrangler. Their professional attitude and non pushy sales approach made the purchase process simple and stress free. Highly recommend Ray and Mickey for anyone interested in purchasing a Chrysler brand vehicle. More

Dodge 1500 maintenance Great service. Always on time. Super nice guys working on a service department ( Steve Fagundes one of them). Never disappointed with that service and Great service. Always on time. Super nice guys working on a service department ( Steve Fagundes one of them). Never disappointed with that service and professional skills. More

Very happy customer. I bought 2 cars from them. Before I didn't trust dealerships. Now I will only go to Oscar and Raymon. They help me with the small and big things. Even I bought 2 cars from them. Before I didn't trust dealerships. Now I will only go to Oscar and Raymon. They help me with the small and big things. Even their service people are good! Thank you guys. More