Mercedes-Benz London

We had been to two other dealerships before we came to the Mercedes London dealership. We had not eliminated any of the other choices at that time. We were pleased with the care regarding Covid in the bui the Mercedes London dealership. We had not eliminated any of the other choices at that time. We were pleased with the care regarding Covid in the building and how the people inside were being attentive to the need to keep safe. We met with Warren and immediately his interest and attentiveness to our search were obvious. He showed us the vehicle (GLC 300) and explained features with clarity and knowledge without being "pushing" for decisions. We appreciated his patience when we explained and asked a lot of questions and details on what we wanted and looked for vehicles that would suit our needs. Never did we feel rushed or forced into a decision . His care in explaining things was excellent and when we told him that we were looking at another choice mainly for cost , he was able to address this as well with asking his manager about it. It takes a special person to get the balance between actually selling the vehicle and working with a buyer to purchase the right vehicle. Warren has these attributes and being a young person, he must have had these traits before now. We appreciated that. He really went beyond the usual ways to help make the experience good and successful for the dealership, for us and hopefully for himself too. The communication with all the parties was excellent from Warren, Katrina, Mike and Greg. It was easily accomplished during the issues that Covid has made challenging. When it came to explaining the features, he did it carefully and with excellence teaching the less than technical new owners. We made the decision on the suv because of the features on the vehicle, the quality of the relaxing experience , the organization at the dealership and the consideration shown to us especially by Warren and the team there. We are happy to have chosen the GLC300 More

We are repeat customers and Mike Robinson is a very courteous knowledgeable and professional sales consultant. He knows his product and understands what customer service is and what we wanted from our courteous knowledgeable and professional sales consultant. He knows his product and understands what customer service is and what we wanted from our new vehicle. We were undecided between a sedan or SUV but Mike provided all the information and test drives we needed to make an informed decision. We went the SUV route with a GLC 300 and we are very pleased with our decision. Our thanks to Mike for his help and guidance. More

Best Repair Jobs ever done on my vehicles as I own 4 of them Could not express enough thanks to Markus and all the staff at the service and parts desks. Extremely friendly and helpful. The service provided is Could not express enough thanks to Markus and all the staff at the service and parts desks. Extremely friendly and helpful. The service provided is second to none. Will never drive any other vehicle other then Mercedes Keep up the good work.and service with a smile. Amin. Mussani More

We greatly appreciated the opportunity to purchase a second Mercedes from Charbel. He is extremely knowledgeable about the automobile and is very helpful and patient when outlining facts about the vehic second Mercedes from Charbel. He is extremely knowledgeable about the automobile and is very helpful and patient when outlining facts about the vehicle and dealing with customers such as ourselves. Once again, thank you for a very pleasant vehicle purchasing experience. Darrell and Joan dennis More

Charbel is truly amazing and makes me feel so proud to be a Mercedes owner. He is knowledgeable, patient and kind. I would NEVER go to another dealership or brand all due to the way Charbel treats me! a Mercedes owner. He is knowledgeable, patient and kind. I would NEVER go to another dealership or brand all due to the way Charbel treats me! More

Mike Robinson he is amazing sales consultant , he is friendly, patient and explains everything and gives all required information . All paperwork and getting the car finished in one day . friendly, patient and explains everything and gives all required information . All paperwork and getting the car finished in one day . More

Dishonorable If you expect good honorable service, go somewhere else. If you expect an honest salesperson, go somewhere else. They told me I had a 4-year warranty If you expect good honorable service, go somewhere else. If you expect an honest salesperson, go somewhere else. They told me I had a 4-year warranty but when I showed up with a legitimate warrantee issue after 3.5 years, they denied it. More

Excellent Mike is and does exactly what I need and want from someone selling me an important piece of equipment. He is knowledgable, competant, patient and very Mike is and does exactly what I need and want from someone selling me an important piece of equipment. He is knowledgable, competant, patient and very helpful. More

Mike is one of the easiest people to work with but most of all is respectful and loyal to his word. He will be honest throughout your experience and will do everything in his power to put you into the vehi of all is respectful and loyal to his word. He will be honest throughout your experience and will do everything in his power to put you into the vehicle you want. It’s my second purchase from Mike and strongly recommend him to anyone considering a new or used vehicle. All of the staff members at MB London were also great. More

Excellent Service Experience Before moving to the London area I had my 2015 C300 serviced at various other Mercedes-Benz dealerships. Last week was the first time I brought it to Before moving to the London area I had my 2015 C300 serviced at various other Mercedes-Benz dealerships. Last week was the first time I brought it to Mercedes-Benz London for a major service. This included a B service, a complete brake job, a wheel alignment and a few other items that needed attention. Honestly, I have to say that this was by far the best service experience I have had since owning the car. Andrew Kay was extremely helpful. He accommodated my tight schedule and I appreciated the regular updates as the work was progressing. Despite the amount of work, the car was ready when promised and it drives as if it is brand new again. Would definitely recommend. More