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925 Reviews of Lexus of London - Service Centre
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March 04, 2019
Great service and personnel. Very attentive to every detail. Although a little pricey , we believe in the adage you get what you pay for. From the purchase through to the regular maintenance, our experience with Although a little pricey , we believe in the adage you get what you pay for. From the purchase through to the regular maintenance, our experience with Lexus of London has been remarkable. The personnel and the management go that extra mile for you always. sue, Alan, Romeo, Karen , Henry and all the staff we have encountered have made very pleasant visits. Great coffee machine, snacks and collection of newspapers too. More
by lisaandrick
Employees Worked With
Other Employees :
Allan Calvert, Henry Gao
Helpful March 02, 2019
Service or Sales Only fixed part of the problem ,after repeated requests to find the noise in the back ...still no answer or explanation why no answer. Car runs worse Only fixed part of the problem ,after repeated requests to find the noise in the back ...still no answer or explanation why no answer. Car runs worse now than when I brought it in for rear noise and check engine light. Was told brakes needed to be fixed ,ok but were not squeaking before inspection but certainly are now. Was told by advisor thar car was ok to drive but noise in the back (which the tech. never heard) makes my care very uncomfortable to drive. Won't put after market parts on a 20 year old car and oem parts cost more than the car is worth. Advisor kept telling me to use the cost of parts (well over $4000.00 ) for brakes alone as a down payment on used car. Service advisor or Salesman????? More
by graysteve
Employees Worked With
Henry Gao
March 01, 2019
Service Great job! Friendly, efficient, felt safe driving after. I would recommend this dealership to anyone. Our vehicle was also well cleaned after the serv Great job! Friendly, efficient, felt safe driving after. I would recommend this dealership to anyone. Our vehicle was also well cleaned after the service, a nice bonus. Great loaner vehicle. More
by SarLex
March 01, 2019
excellent they looked after my needs in a very efficient way Thank you for cleaning my lexus. It looked like a new car.The individual who cleaned it should be congratulated.I was very pleased when I drove home Thank you for cleaning my lexus. It looked like a new car.The individual who cleaned it should be congratulated.I was very pleased when I drove home thank you. More
by jpn
Employees Worked With
February 27, 2019
Great service I've always been impressed with the service department here. Romeo, Karen and Henry are always friendly and courteous. They always look out for the be I've always been impressed with the service department here. Romeo, Karen and Henry are always friendly and courteous. They always look out for the best interest of their clients. More
by houk
February 21, 2019
Great service over the long haul I have been going to Lexus of London since 2010, when I bought my hybrid SUV. Romeo Nissan has looked after me in an exemplary manner, figuring out t I have been going to Lexus of London since 2010, when I bought my hybrid SUV. Romeo Nissan has looked after me in an exemplary manner, figuring out things that were missed by previous service personnel, and saving me the cost of unnecessary repairs. He always recommends things I need, and tells me when some things are optional, More
by David Spence
Employees Worked With
February 20, 2019
Maintenance Service plus Tire Replacment. Maintenance Service plus Warranty replacement of a Brand New Winter tire that picked up a nail and was too close to the Sidewall for a repair. Boy am Maintenance Service plus Warranty replacement of a Brand New Winter tire that picked up a nail and was too close to the Sidewall for a repair. Boy am I every glad my new Michelin tires came with a 3 year warranty. More
by Patrick Small
February 04, 2019
Great Customer Service Stopped by without an appointment as a splash guard had come loose under the engine. Karen was able to get car in right away, fix issue and complete Stopped by without an appointment as a splash guard had come loose under the engine. Karen was able to get car in right away, fix issue and complete an oil change as well. She offered me a complimentary vehicle to use for balance of afternoon while work was completed. Very professional and client focused. More
by JimE
Employees Worked With
February 04, 2019
Excellence Nice guy and really patient , love it Every time I came here he provides the best service I can have . Makes it the best experience Nice guy and really patient , love it Every time I came here he provides the best service I can have . Makes it the best experience More
by yzha774
Employees Worked With
Henry Gao
February 02, 2019
Great service I only needed an oil change this time. I did not have to wait for my service person. He dealt with my service request efficiently and quickly. The wai I only needed an oil change this time. I did not have to wait for my service person. He dealt with my service request efficiently and quickly. The waiting area is very comfortable, and easy to browse around the showroom. I also appreciate the car wash. More
by SusanC
Employees Worked With
Henry Gao
