Lexus of London - Service Centre

Great fast service Took my car in because the tire lock was no longer working. I had managed to get one summer tire on before it got stripped so had 3 snow tires still o Took my car in because the tire lock was no longer working. I had managed to get one summer tire on before it got stripped so had 3 snow tires still on. Also needed some repairs done that had been identified. I was in and out in 2 hours and they replaced my lock bolts with regular bolts as then I didn't need to purchase a new lock. I was fine with that. . Thanks Henry and your team. More

very good . I will come again next time. Gao can speak both English and mandarin that is very helpful for me. thank you so much. . I will come again next time. Gao can speak both English and mandarin that is very helpful for me. thank you so much. More

Excellent service Always provide useful information for my service, lend me a car to drive during the service, no complaints whatsoever , I always go to Henry for my s Always provide useful information for my service, lend me a car to drive during the service, no complaints whatsoever , I always go to Henry for my service. He is good attitude with all customers not just me . More

Knowledgeable, personable, fast service Henry was excellent from start to finish when I came in to Lexus for an oil change. My own dealership could not schedule me in so I called around and Henry was excellent from start to finish when I came in to Lexus for an oil change. My own dealership could not schedule me in so I called around and Henry did his best to schedule me in. Henry is knowledgeable, personable, and has great customer service skills. The oil change was fast and my car came out looking brand new (car was washed and detailed). Thanks! I will be back for sure! More

Wonderful experience with Henry service Last week I went to Lexus to maintain and clean my IS 300. Henry provided me with services. I am very grateful to Henry for his patience in solving m Last week I went to Lexus to maintain and clean my IS 300. Henry provided me with services. I am very grateful to Henry for his patience in solving my problems. He is always quick to help me solve them. He explained every detail to me and he would recommend the best price for me. More

Excellent and supportive service My wife and I came in last week to do snow tire change for our NX. We called in booking the appointment last minute, we were worried if we can get it My wife and I came in last week to do snow tire change for our NX. We called in booking the appointment last minute, we were worried if we can get it done on time, Henry Gao and Jack Ji helped us out, it was such a great experience! More

Excellent service Everyone at Lexus of London exceeds expectation in customer service every day. The most friendly helpful people I've ever come to know. They're number Everyone at Lexus of London exceeds expectation in customer service every day. The most friendly helpful people I've ever come to know. They're number one goal is to ensure that we leave happy and feeling we are in good hands. I love going there. My RX350 ALWAYS looks like brand new after they detail it. I've never been happier with a brand or staff. 😊😊😊 More

Gold Standard In Customer Care This dealership have consistently maintained their excellent standards when it comes to customer care. The service staff are very helpful, take time This dealership have consistently maintained their excellent standards when it comes to customer care. The service staff are very helpful, take time to answer all the queries and the are very responsive to any concerns or issues. More

The team at Lexus of London. Great experience every time I visit the dealership. Having worked in the sales and customer service industry for over 30 years, I can truly admire the Great experience every time I visit the dealership. Having worked in the sales and customer service industry for over 30 years, I can truly admire their customer focused approach. They welcome you by name, they are proactive communicators ensuring there are no surprises. These best practices are why I will continue to return for all my vehicle needs! More

Overall service I have been dealing here for the past 10 or more years and have always had a good service experience. Friendly, helpful staff who explain in detail wh I have been dealing here for the past 10 or more years and have always had a good service experience. Friendly, helpful staff who explain in detail what and why certain items should be replaced or service completed. Service & Sales Staff are always courteous and call me by name. More