Lexus of London - Service Centre

The atmosphere at Lexus London is phenomenal. Every time I go there, my experience is great. On two occasions, I have dealt with Heather, and she is always very pleasant, professional, and extr Every time I go there, my experience is great. On two occasions, I have dealt with Heather, and she is always very pleasant, professional, and extremely helpful. I am very satisfied with my Lexus dealer and the staff that I have dealt with there. More

Shanna was very helpful as usual. RMy salesperson always pops over to say hello. Friendly and knowledgeable staff. RMy salesperson always pops over to say hello. Friendly and knowledgeable staff. More

Shanna . . provided me with excellent service ... not only was she helpful, professional and courteous but she went over and above what was expected in order . provided me with excellent service ... not only was she helpful, professional and courteous but she went over and above what was expected in order to ensure we had a great experience at the dealership.. five stars is not enough ... while there I also ran into Sue who will always be my salesperson of choice.... More

To make appointment it was super easy and it was done within the promised timeframe. Heater was super nice and she makes sure that I receive all necessary information within the promised timeframe. Heater was super nice and she makes sure that I receive all necessary information More

Romeo & Shanna at Lexus of London are beyond exemplary in their field. They ALWAYS take care of my dad, and our family's cars as if they were their own. We are welcomed there with smiles, treated with kindne their field. They ALWAYS take care of my dad, and our family's cars as if they were their own. We are welcomed there with smiles, treated with kindness and their transparency, effectiveness and honesty come second to none. Anyone in the car business needs to take a note from these people and this dealership, this is how to do business. Thank you Romeo & Shanna for absolutely everything. More

Thanks, Heather Broderick, for your quick and helpful way of checking me out for service appt of checking me out for service appt More

Romeo is a great Service Manager and my go to person when I need help. I've known Romeo for over ten years and I can truly say he is the backbone of the Lexus Dealership. I need help. I've known Romeo for over ten years and I can truly say he is the backbone of the Lexus Dealership. More

Service team is excellent, Heather Broderick really looked after me during my appointment and reviewed any issues before proceeding looked after me during my appointment and reviewed any issues before proceeding More

Very accommodating dealership. Employees are polite and knowledgeable. Only drawback is location. It's a bit distant fron city Centre & London bus service isn't particularly good Employees are polite and knowledgeable. Only drawback is location. It's a bit distant fron city Centre & London bus service isn't particularly good in this area. I miss the coffee shops offered by Toronto dealers. More

This is an average dealership at best. My wife and I purchased a 2020 RX350 in March of 2023. The salesman was great until after the purchase was concluded. I had a couple of questions My wife and I purchased a 2020 RX350 in March of 2023. The salesman was great until after the purchase was concluded. I had a couple of questions about an aftermarket theft deterrent and paint finish concern. The theft deterrent was something he spoke of during the sales process and was done at the dealership. Emails and phones were not returned so I stopped in the dealership to speak with him directly. He took pictures of the finish and told me he'd discuss it with the service manager but nothing ever happened. Flash forward to November 2023. The first oil change was scheduled for a Monday morning. I called on the Thursday morning prior to my appointment to see if I could reschedule. They were busy so I was invited to visit the website to schedule my service visit. I visited the service webpage and it doesn't have any selection for an oil change, just more expensive service items. I called back and left a message asking if a service advisor could call back to discuss my request. There is an option of the phone mail system for a service advisor call back. No call ever came. Two different departments, same indifference. They are the only Lexus dealership in London so they don't have to try very hard. More