Lexus of London

My experience at the dealership with Lisa Ali was wonderful and she was very patient and took the time to help me pick my vehicle wonderful and she was very patient and took the time to help me pick my vehicle More

Lisa Ali was pleasant to deal with. The dealership seems to be very well organized. The dealership seems to be very well organized. More

This dealership exemplified a true customer first experience. Lisa's friendliness and follow-up throughout our purchasing process showed their interest maintaining us as satisfied long term customers experience. Lisa's friendliness and follow-up throughout our purchasing process showed their interest maintaining us as satisfied long term customers. Email and phone call correspondence was always taken as gentle reminders, without being intrusive or nagging. This was our 5th new car purchase but our 1st luxury vehicle which the dealership showed very nicely. The RX 350 was our ultimate choice which "sells itself", however Lisa spent the time required to review all options available. More

I recently had the pleasure of working with Lisa, and I must say, she truly set the bar high for exceptional customer service. Despite ultimately deciding to purchase a different brand of car, Lisa's dedic must say, she truly set the bar high for exceptional customer service. Despite ultimately deciding to purchase a different brand of car, Lisa's dedication and professionalism throughout the entire process left an indelible impression on me. From the moment my wife and I walked into the showroom, Lisa greeted us with a warm smile and genuine enthusiasm to assist us in finding the perfect vehicle. She took the time to listen attentively to our needs and preferences, patiently answering all of our questions and addressing any concerns we had along the way. What truly stood out about Lisa was her unwavering commitment to ensuring that we made an informed decision that aligned with our individual requirements and budget. Moreover, Lisa demonstrated exceptional professionalism and integrity throughout our interactions. I never once felt pressured into making a hasty decision. Even after I informed Lisa that I would be purchasing a different brand of car, she remained incredibly gracious and understanding. Her positive attitude and genuine concern for my satisfaction underscored her dedication to delivering outstanding customer service, regardless of the outcome. I think in a world where exceptional service is increasingly rare, Lisa's commitment to excellence truly shines. I wholeheartedly recommend Lisa to anyone in search of a Lexus in London. She exceeded my expectations in every aspect, and I am confident that she will continue to excel in her role, earning the trust and admiration of countless more satisfied customers in the future. Thank you, Lisa, for your outstanding service and unwavering dedication to ensuring customer satisfaction More

We currently deal with Range Rover . As we walked in, lisa welcomed us with a beautiful smile and was very professional . She went above and beyond to meet our expectations. Our lease is As we walked in, lisa welcomed us with a beautiful smile and was very professional . She went above and beyond to meet our expectations. Our lease is coming up in September 2024 and we will be coming back to see Lisa Ali . Keep up the great work Lisa ! More

Larry is perfect. Very helpful and got us the best deal! Will buy from him again. Very helpful and got us the best deal! Will buy from him again. More

Very friendly service. Took care of all of our needs in a very professional manner. Got us an amazing deal on our new Lexus. Would definitely buy another car from him and w Took care of all of our needs in a very professional manner. Got us an amazing deal on our new Lexus. Would definitely buy another car from him and would highly recommend him to anyone!!!. More

I purchased a gently used RX 350, sight unseen, over the phone. Very professional and honest sales staff. Kevin Gittens was great to deal with. Staff made sure the vehicle was in near perfect condition befo phone. Very professional and honest sales staff. Kevin Gittens was great to deal with. Staff made sure the vehicle was in near perfect condition before I came in to pick it up. More

Made sure we were 100% satisfied . staff were very friendly. Offered coffee etc.environment top notch staff were very friendly. Offered coffee etc.environment top notch More