Lexus of London

I recently visited Lexus to test drive a 2021 Audi S3 and had the pleasure of working with Gentrit. From start to finish, he was professional, knowledgeable, and genuinely helpful. He answered all my questio had the pleasure of working with Gentrit. From start to finish, he was professional, knowledgeable, and genuinely helpful. He answered all my questions without any pressure, making the entire experience smooth and enjoyable. You can tell he really cares about his customers. The dealership itself was clean, welcoming, and organized. Overall, a 5-star experience — both for Gentrit and the dealership. Highly recommend! More

My experience with the team at Lexus of London was excellent. As soon as I entered the dealership, I was greeted by Lisa, who listened to my requirements. We quickly narrowed the search to the RX or N excellent. As soon as I entered the dealership, I was greeted by Lisa, who listened to my requirements. We quickly narrowed the search to the RX or NX Hybrid SUVs. Lisa arranged a couple of test drives the same day and a few more two days later. She sent a few friendly emails reminding me of other options, which were appreciated. Lexus of London has an excellent selection of vehicles, and I was able to find the perfect fit already in their inventory. Lisa also followed up with me after the purchase to ensure I was happy with my new vehicle. Overall, the customer service at this dealership was excellent. Everyone I dealt with was friendly and professional. Two other staff members in particular merit mention. Jasmine, the financial services manager, clearly explained the wide variety of financing and promotional offers available. I was satisfied that she gave good advice about what options were needed and which were worth the extra investment. There was no pressure to select options I didn't need. Brenden was the support specialist who provided technical training on delivery day. He efficiently and patiently explained all the screens and accessories, connected my mobile phone and adjusted the settings and displays. It was a very effective way of learning an immense amount of essential information. I had a positive experience with Lexus of London and would have no hesitation in recommending them to others looking for a new car. More

Jillian is extremely friendly and knowledgeable. We did not have an appointment, but Jillian was able to assist us right away. She was very knowledgable and not pushy. She was very patient and spent We did not have an appointment, but Jillian was able to assist us right away. She was very knowledgable and not pushy. She was very patient and spent lots of time with us and we can tell she genuinely cares about her clients experience Top-notch service. More

I enjoyed and appreciated working with Rick on my purchase. He was quick to get back to me with information I was looking for and thorough. It was a very quick and easy transaction which is what I wa purchase. He was quick to get back to me with information I was looking for and thorough. It was a very quick and easy transaction which is what I was looking for. More

Buying a car can be an overwhelming experience but I must say Rick made the process simple and seamless. Rick was professional and respectful but what I liked most was his laid back approach yet still pro say Rick made the process simple and seamless. Rick was professional and respectful but what I liked most was his laid back approach yet still providing all necessary information and answering all questions. Lexus of London should be happy to have him and I would definitely recommend him and the dealership! More