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Lexus of London
London, ON
4,094 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,094 reviews
June 30, 2025
Receptive. Busy. Pleasant waiting area with very good coffee and selection of treats which is appreciated. Busy. Pleasant waiting area with very good coffee and selection of treats which is appreciated. More
by Jaynesca12
June 29, 2025
Jillian is sincerely interested to meet the needs of her clients. She was pleasant, affable and accommodating to assist me with my new RX350, paying attention to changes from my previous model. I feel very clients. She was pleasant, affable and accommodating to assist me with my new RX350, paying attention to changes from my previous model. I feel very comfortable with the adjustments. More
by Barbara
June 28, 2025
From day one, Lisa stood out with deep knowledge of every feature — she patiently walked me through the car specs and features. No rushed sales talk, just honest advice tailored to my needs. But beyond feature — she patiently walked me through the car specs and features. No rushed sales talk, just honest advice tailored to my needs. But beyond specs? She’s kind-hearted, genuinely caring, and remembered small details about my family. If you want a stress-free, human car-buying experience? Ask for Lisa. She’s a true gem. More
by Faisal
Employees Worked With
June 28, 2025
I recently purchased a car with Steve and the experience was absolutely incredible—by far the best out of all the dealerships I visited. Steve was extremely knowledgeable about all of the Lexus products and was absolutely incredible—by far the best out of all the dealerships I visited. Steve was extremely knowledgeable about all of the Lexus products and took the time to guide me through the entire process, helping me choose the perfect vehicle for my needs. He made everything easy, stress-free, and enjoyable. If you’re thinking about buying a Lexus, I highly recommend visiting Steve. You won’t be disappointed More
by Jhoward
June 27, 2025
We were extremely happy with the professional service provided by Jillian. She was very helpful and informative. Amazing service!! Will recommend her to our friends. provided by Jillian. She was very helpful and informative. Amazing service!! Will recommend her to our friends. More
by ajay
Employees Worked With
June 27, 2025
Very professional in dealing and helped a lt in getting us the right vehicle. Must go and see Jillian. us the right vehicle. Must go and see Jillian. More
by Tanuj
Employees Worked With
June 27, 2025
Extraordinary experience. Jillian is knowledgeable, transparent, and prioritize customer satisfaction. She was greatly responsive to all our inquiries, explained the sales pro Jillian is knowledgeable, transparent, and prioritize customer satisfaction. She was greatly responsive to all our inquiries, explained the sales process clearly, and helped us find the right vehicle for our needs. Highly recommended. More
by g.komlenovic
Employees Worked With
June 26, 2025
What can I say, Rick was amazing. I had a few specifics that I requested which Rick handled with grace. I think the the best thing I can say is Rick far exceeded my expectations --- I had a few specifics that I requested which Rick handled with grace. I think the the best thing I can say is Rick far exceeded my expectations ----I was Wowed by the whole experience. More
by craig.sexsmith
