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Lexus of London
London, ON
4,067 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,067 reviews
September 04, 2024
The experience was courteous, informative, and I felt comfortable consuming a purchase. I believe I recieved fair price. comfortable consuming a purchase. I believe I recieved fair price. More
by gord
Employees Worked With
September 04, 2024
I came in to buy a used 2015 is250, they found an engine oil leak and let me know right away. They are honest people and made sure my experience at Lexus was appropriate. I bought a Lexus at a different dea oil leak and let me know right away. They are honest people and made sure my experience at Lexus was appropriate. I bought a Lexus at a different dealership but here they provided me with honest service More
by Dixant
Employees Worked With
September 03, 2024
I have been dealing with Lexus for a long time. Not any do the have a great product but the staff is fabulous. They actually care about you and what you want. They go out of their way to help!! Not any do the have a great product but the staff is fabulous. They actually care about you and what you want. They go out of their way to help!! More
by Smccrabb4616
September 01, 2024
My first Lexus, very happy with Rick Watson, he came over to help us while everyone else was busy, gave us his full attention and help us through the process to help us while everyone else was busy, gave us his full attention and help us through the process More
by ownerp55
Employees Worked With
August 31, 2024
The dealership and staff were friendly, knowledgeable and professional during the whole process and I would recommend this dealership and Mr. Watson to family and friends. professional during the whole process and I would recommend this dealership and Mr. Watson to family and friends. More
by Bmac1980
Employees Worked With
August 30, 2024
Brought my ES in to Lexus of London for routine maintenance. The facility was very clean, I was treated very well and the work was completed on time. maintenance. The facility was very clean, I was treated very well and the work was completed on time. More
by ESMAN
Employees Worked With
August 30, 2024
Everyone was very friendly from the start. Each staff member was attentive to all of my questions or comments. You could really feel right at home as soon as you walked through the doors. I ca Each staff member was attentive to all of my questions or comments. You could really feel right at home as soon as you walked through the doors. I can honestly see why so many people decide to go with Lexus. They definitely pay more attention to the customer's overall experience. Rick was very easy to work with, and responded immediately to all of my questions. He also scheduled all of our appointments to accommodate my busy schedule. After the deal was closed he did a very kind gesture by giving my us some souvenirs. More
by Daniel_v007
Employees Worked With
August 29, 2024
The guy has Great service, has professional knowledge, knows everything responsible. Is willing to help with all the car knows everything responsible. Is willing to help with all the car More
by YuxinS
August 29, 2024
Wanna send big thanks to John for helping me get my Nx300h. Very pleasant experience. Really appreciated! Nx300h. Very pleasant experience. Really appreciated! More
by YiningZ
August 29, 2024
It was fantastic working with Peter at our most recent service visit. He was very easy to work with and was extremely clear on everything. Best experience I have had at this dealership. service visit. He was very easy to work with and was extremely clear on everything. Best experience I have had at this dealership. More
by Manny
Employees Worked With
