Lexus of London

Best Experience We've Had We just recently bought a used vehicle from this dealership and dealt with an amazing sales representative named Sue. When shopping for a used vehicle We just recently bought a used vehicle from this dealership and dealt with an amazing sales representative named Sue. When shopping for a used vehicle you typically do not get the star treatment when buying a brand new vehicle but going through this experience with Sue we felt as though we were buying the most expensive vehicle they had. Not only did we feel cherished as customers, but the experience was the most relaxed, unstressful day I've spent in a dealership. Never once did we feel pressured into doing something we were uncomfortable with and we genuinely felt as though Sue and the rest of the team consistently had our best interest at heart and not what would make them the most money. What blew us away the most was when Sue offered to deliver our vehicle all the way to our house in Niagara Falls so we didn't have to make the drive again at no extra cost. When it arrived it looked immaculate even though it was a 2011 Lexus of London did such an amazing job of making sure it looked and felt like a brand new car. I would recommend Lexus of London as well as Sue to anyone who needs a vehicle. You will not regret it. More

Excellent costumer service Thanks to Rick Watson to his excellent and caring service. He was very professional and attentive to all my needs when enquiring about RX 350. Thanks to Rick Watson to his excellent and caring service. He was very professional and attentive to all my needs when enquiring about RX 350. More

Great Sales Consultant, Great Car Just picked up 2017 Lexus NX 200t from Lexus of London. Have always worked with sales consultant Tom Hiscott. Always sense that Tom is my "advocate " Just picked up 2017 Lexus NX 200t from Lexus of London. Have always worked with sales consultant Tom Hiscott. Always sense that Tom is my "advocate " at lexus of London at ALL times even though I know the dealership puts "the food on his table". ALWAYS warm and friendly and ready to work for me even if the process ends in no sale (and it has in the past). I have bought other brands. I find the dealearship's key personnel for me (Tom, Adam, Karen and Allan) always ready to go the extra mile. As for the car....well it's a Lexus....it's the PURSUIT of perfection that drives every quality aspect of the machine and the people who build it, sell it and service it.. More

Outstanding sales staff Dear Lexus of London , specifically Rick Watson . I just wanted to thank you again for all your hard work and patience during our shopping/buying pro Dear Lexus of London , specifically Rick Watson . I just wanted to thank you again for all your hard work and patience during our shopping/buying process. As I said before I've spent a lot of time with salesman of different kinds over the years . Many of whom thankfully I never had to deal with again . So I do truly appreciate you being so knowledgable, and honest. And spending so much time day after day to get us exactly what we wanted in a vehicle , and more importantly at a price I was very happy with! Thank you For really making our buying experience a memorable and enjoyable few months! Thanks again ! Take care Brett and Amanda More

Great experience on Lexus of london Very great dealership, the staff were warm and welcoming.To be honest, I just want to look around, but Jack Ji show me his professional and knowledgea Very great dealership, the staff were warm and welcoming.To be honest, I just want to look around, but Jack Ji show me his professional and knowledgeable, Jack Ji is a patient,thoughtful and enthusiastic sales, I got lots of problem during my purchase, and he really nice, I am really happy find my right vehicle also really excited about my first car. Recommend Lexus of london and Jack Ji More

Excellent service and nice people. They are knowledgeable to the car and service, and can provide very detailed and helpful information. They are very patient service and nice people. They are knowledgeable to the car and service, and can provide very detailed and helpful information. They are very patient and polite to customers. More

Great experience!! Was in the market for a pre-owned truck and landed on Lexus of London's page. The staff were all friendly and inviting. I bought the truck and have be Was in the market for a pre-owned truck and landed on Lexus of London's page. The staff were all friendly and inviting. I bought the truck and have been very happy with it. I highly recommend this dealership and Stephanie to deal with! More

always top notch I have been here for years and always wonderful. the staff are friendly. It is comfortable to be in. they are timely and always can book me in when I have been here for years and always wonderful. the staff are friendly. It is comfortable to be in. they are timely and always can book me in when required More

Positive Always been treated professionally, yet on a friendly basis. Good vehicle knowledge and prompt service. Dealership has good access and set up in a f Always been treated professionally, yet on a friendly basis. Good vehicle knowledge and prompt service. Dealership has good access and set up in a functional manner, so easy to maneuver and get around dealership. If confused staff is there to assist. More