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Lexus of London
London, ON
3,610 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,610 reviews
May 11, 2015
purchase of new 2015 Lexus our dealings with Sue Vincent were great, she responded to our phone calls promptly and also e-mails in a very timely fashion. There were a couple mi our dealings with Sue Vincent were great, she responded to our phone calls promptly and also e-mails in a very timely fashion. There were a couple minor glitches but Sue went to bat for us. we consider her very helpful, honest and well informed. We would highly recommend this dealership. More
by gerald1934
Employees Worked With
Helpful May 09, 2015
Lexus NX 200 April 2015 Started off with an email and was promptly answered by a salesperson named Sue Vincent. Sue quickly and patiently answered all my questions and made Started off with an email and was promptly answered by a salesperson named Sue Vincent. Sue quickly and patiently answered all my questions and made us feel comfortable enough to go and visit the dealership. Once there, we were treated by everyone with the same professionalism. It was a true treat to be regarded as a "customer " We have a choice to buy anywhere and the treatment at London Lexus will keep us coming back. More
by JandL200T
Employees Worked With
May 07, 2015
Great experience I got a used vehicle from Jack at Lexus of London. Since I walk in the dealership, the shopping experience is over the top. Great welcome, great vehi I got a used vehicle from Jack at Lexus of London. Since I walk in the dealership, the shopping experience is over the top. Great welcome, great vehicle, great people. Thanks Jack find a right vehicle for me. More
by James
Employees Worked With
May 04, 2015
first experience From the time we entered the showroom until we made our purchase we couldn't have been treated any better. Our sales person Tom Hiscott was polite, kn From the time we entered the showroom until we made our purchase we couldn't have been treated any better. Our sales person Tom Hiscott was polite, knowledgeable and helpful. The person who completed the paper work for the sale was also knowledgeable and efficient. The whole purchase process was a great experience. Thank you More
by brian
Employees Worked With
Tom Hiscott
May 01, 2015
Very Professional Service! We just purchased a Lexus from Sue Vincent, of Lexus of London. She was professional in every way from start to finish. She was knowledgable, and qu We just purchased a Lexus from Sue Vincent, of Lexus of London. She was professional in every way from start to finish. She was knowledgable, and quick to follow up after the purchase to ensure we were happy with our new car. I would recommend her and her fellow workers any time! More
by Kim Mc
Employees Worked With
April 30, 2015
very professional and customer focused All the customer employees were very attentive and made it a seamless experience to purchase the vehicle. Spent time on the vehicle and appreciated All the customer employees were very attentive and made it a seamless experience to purchase the vehicle. Spent time on the vehicle and appreciated that all the package was complete when time for pick up. More
by bennettn
Employees Worked With
April 30, 2015
Excellent experience It is very pleasure experience that work with Jack Ji. He is very professional and patient. He can clear answer my questions whenever I call him. Jack It is very pleasure experience that work with Jack Ji. He is very professional and patient. He can clear answer my questions whenever I call him. Jack is trustworthy! I will absolutely recommend Jack and Lexus of London! Thanks Jack! More
by Christina Li
Employees Worked With
April 30, 2015
Not only I bought my new car, but also I got a new friend. My experience with Lexus of London has been very positive. Everyone there is very helpful and professional, wonderful teamwork! Especially Jack, my pr My experience with Lexus of London has been very positive. Everyone there is very helpful and professional, wonderful teamwork! Especially Jack, my product Adviser. He's easy going, no pressure but was very committed to helping me get exactly what I wanted. He is always available to help with any concerns. After this experience, Jack became my best friend, he is perfectly match with me. Not only I bought my new car, but also I got a new friend. More
by Leon
Employees Worked With
April 30, 2015
"Knowledgeable, professional and courteous" From reception to sales my experience was a pleasant one. Stephanie answered all my questions with confidence. She is knowledgeable about the vehicles From reception to sales my experience was a pleasant one. Stephanie answered all my questions with confidence. She is knowledgeable about the vehicles she sells and the competition as well. More
by Derek
Employees Worked With
April 30, 2015
Very good service I bought a new car from Jack Ji, he is awesome guy who gave me excellent service and good advises. And he is knownledgable salesperson of car. I bought a new car from Jack Ji, he is awesome guy who gave me excellent service and good advises. And he is knownledgable salesperson of car. More
by Wade
Employees Worked With
