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Lexus of London
London, ON
3,629 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,629 reviews
October 21, 2023
Excellent service. Shanna McQuarrie in working on her day off. She took the time to order my winter tires, (she had sent me info that morning about my options) and book Shanna McQuarrie in working on her day off. She took the time to order my winter tires, (she had sent me info that morning about my options) and booked to have both my husband's and my vehicle's tires put on for the winter ; with our summer tires going to storage. Prompt service with a smile is Greatly Appreciated. Hats off to Shannon! for going above and beyond on her day off. More
by iolavanklink
Employees Worked With
Helpful October 21, 2023
We had a good experience when purchasing our car at Lexus of London. Larry Liang is an outstanding salesman. of London. Larry Liang is an outstanding salesman. More
by wendyw
Employees Worked With
October 18, 2023
The service was superb and friendly. I found the perfect vehicle quickly after a few test drives. Turn around time to pick up the vehicle was fast. I would highly recommend my sales p I found the perfect vehicle quickly after a few test drives. Turn around time to pick up the vehicle was fast. I would highly recommend my sales person, Sue Vincent. Her knowledge is outstanding. More
by Erin Fox
Employees Worked With
October 18, 2023
I have been very happy with Lexus dealership. Sue Vincent has been extremely helpful and answered all my questions and provided excellent advice as to the Lease and Service. We have worked with S Sue Vincent has been extremely helpful and answered all my questions and provided excellent advice as to the Lease and Service. We have worked with Sue in the past and will definitely continue to work with her in the future. More
by lrorabeck1
October 16, 2023
Lisa has provided exemplary customer service. We walked in without booking and appointment, and she answered all our questions with a professional approach. We will definitely book an appointment We walked in without booking and appointment, and she answered all our questions with a professional approach. We will definitely book an appointment with Lisa once we go ahead with a car purchase. More
by racha
Employees Worked With
October 14, 2023
Everyone was friendly from entering the dealership until we left after purchasing a new vehicle. It was a pleasure dealing with Lexus of London. we left after purchasing a new vehicle. It was a pleasure dealing with Lexus of London. More
by loisjohnson1@hotmail.com
October 13, 2023
The best ever service in my life. I definitely want to share with my friends with this store. Amazing! I definitely want to share with my friends with this store. Amazing! More
by Winn
October 11, 2023
Shana McQuarrie has the knowledge, personality, understanding in what customer services stands for at Lexus of London. From her greeting at the service desk, to the preparation of the work order an understanding in what customer services stands for at Lexus of London. From her greeting at the service desk, to the preparation of the work order and the follow-up explanation of the invoice she knows the business inside out and was aa pleasure to work with as were all Lexus employees I have encountered. She truly is a fantastic employee driven to provide customer service. More
by rneatby
October 11, 2023
We have used Rick for the 4th now, and will continue to do so. Unparalleled service! do so. Unparalleled service! More
by igorc.1989
Employees Worked With
