Lexus of London | Page 258

Excellent experience! How do I begin. From the moment I stepped into the dealership up till the point I was driving off in my new car, the experience was amazing. The frien How do I begin. From the moment I stepped into the dealership up till the point I was driving off in my new car, the experience was amazing. The friendly staff coupled with the white glove treatment made my experience unforgettable. The attention to detail upon delivery was top notch. There is a cooperative team feel when in the dealership which really added to my experience. To top it all off, my Sales Advisor Sue Vincent was so friendly, knowledgeable and overly accommodating, and wouldn’t rest until she was sure I was completely happy with my investment. Lauren Rossini made the financing stress free and pleasant and Jordan topped off the delivery with a friendly demo. I can’t wait for my first service appointment so I can see the team again. Thanks Sue and team Lexus of London, I’m converted to a Lexus lifer! More

Amazing Experience From the time I walked into the dealership, I was met with an awesome Sale Representative, Larry Liang. I had made up my mind that I was going to buy From the time I walked into the dealership, I was met with an awesome Sale Representative, Larry Liang. I had made up my mind that I was going to buy a Honda CR-V but still knew in my heart that I was settling for a car I was not 100% into. Honda had offered me an extremely good deal but as soon as I laid eyes on the 2019 RAV4 I knew that was my style and that was the car that I wanted. What can I say, Larry went over and beyond to make sure that I had a good deal because he did not want to lose me as a customer. He was patient, polite, knowledgeable and never hesitated to go back and forth to negotiate with his Manager. He was extremely good to the point that even if I did not like the car I was going to buy it because of the amount of effort that Larry put into the deal. The experience was great to say the least, I'm a happy customer. More

Great experienced This is great experience, and I will recommend Allen to my friends. And I already did it. I can see he is enjoying work at Lexus, and I got a lot help This is great experience, and I will recommend Allen to my friends. And I already did it. I can see he is enjoying work at Lexus, and I got a lot help from him. More

Excellent Sales Service After an unfortunate car accident which totalled my vehicle, I found myself unexpectedly in the market for a new car. As my heart had been set on a Le After an unfortunate car accident which totalled my vehicle, I found myself unexpectedly in the market for a new car. As my heart had been set on a Lexus RX350 due to its excellent reputation, I contacted several Lexus dealers in southern Ontario. I had the great fortune of one of those being Mr. Rick Watson of Lexus of London. Rick treated me with respect and never, ever pressured me in any way shape or form. I found his approach and his understanding of my unique set of circumstances exceedingly positive. He provided me with all the information I required and worked with me to identify options for the purchase. Ultimately an unexpected opportunity arose out of Province and I did not complete my purchase with Rick. Nevertheless, he was gracious and genuinely happy that I obtained what I wanted. Rick Watson is a consummate professional and if you don't enjoy the "hard sell", then Rick is the sales rep you want to work with. More

very good! nice guy, very good experience. I enjoy this experience at Lexus! I would recommend this dealer, thank you very much! I love my new car. nice guy, very good experience. I enjoy this experience at Lexus! I would recommend this dealer, thank you very much! I love my new car. More

Best experience ever! Our experience with Lexus of London far surpassed our expectations. The knowledgeable and experienced staff answered all our questions and made our c Our experience with Lexus of London far surpassed our expectations. The knowledgeable and experienced staff answered all our questions and made our car buying experience enjoyable. I highly recommend this dealership, you will not be disappointed! More

Brilliant service! Absolutely everyone at Lexus of London understands what a great customer experience entails, and to a person they deliver in spades! Thank you Tom, La Absolutely everyone at Lexus of London understands what a great customer experience entails, and to a person they deliver in spades! Thank you Tom, Lauren and Jordan! Tony M. More

Always Friendly Staff Booked appointment for service, oil change and alignment check. The work was done and Karen also pointed out that my front tires were approaching mini Booked appointment for service, oil change and alignment check. The work was done and Karen also pointed out that my front tires were approaching minimum and showed me the measurements, so, as I was there and they had stock they were replaced as well. I knew the rear tires were alright as I had replaced when sidewalls blew out a couple of months ago. More

An upsetting defect handled in a most satisfactory manner One year after purchasing my 3rd Lexus RX (used 2015 RX350), the multi-function display failed at 92K KM and exactly on the last day of the 4 year wa One year after purchasing my 3rd Lexus RX (used 2015 RX350), the multi-function display failed at 92K KM and exactly on the last day of the 4 year warranty period. This is a very, very expensive repair. Meeting with the service manager Adam McCallum, he agreed to look into what he could do to address the issue and cost. A week later, Romeo Nissan, my service advisor contacted me to inform me they had arranged to have this unit replacement at a much reduced cost. I have been a client of Lexus of London for 16 years and have always felt as if I was a special client. I am also delighted at the professionalism of their staff. My experience with this latest issue is confirmation of that impression. More

Patient and Pleasant Experience Allen is quite an amazing sale rep I got to known from a mutual friend. His dedicated working effort, patient introduction and professional explanatio Allen is quite an amazing sale rep I got to known from a mutual friend. His dedicated working effort, patient introduction and professional explanations to cars I am interested in are quite significant. During this purchasing experience, he’s never missed my opinion or message, always making recommendations from a friend point of view, strengthening the trust we established since we met. He is professional, patient, friendly and I really appreciate his help throughout this experience. More