Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
3,595 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,595 reviews
November 10, 2018
Lexus NX Yes!!! This was the best purchase experience I've ever had. Went in with my game face on, totally not necessary. (And, if you're wondering, this is not someo This was the best purchase experience I've ever had. Went in with my game face on, totally not necessary. (And, if you're wondering, this is not someone from the dealership writing a fake review)Dealt with Rob, he was excellent. (Thanks Rob!) Customer service was excellent. Just great... More
by jay
Employees Worked With
Kylie Ellis, Rob Ellsworth
Helpful November 01, 2018
Thanks After having several negative experiences at other dealerships, it was nice to come across a salesperson that was knowledgeable, and customer service After having several negative experiences at other dealerships, it was nice to come across a salesperson that was knowledgeable, and customer service oriented. Rick listened to what I had to say, and recommend the perfect car for my growing family. Thank you for your reassurance and making a very difficult choice easy! More
by Anna
Employees Worked With
October 31, 2018
Very informative This was my first time looking to purchase a Lexus. I’ve wanted one for quite sometime and with my new line of work I’m happy to say it’s finally with This was my first time looking to purchase a Lexus. I’ve wanted one for quite sometime and with my new line of work I’m happy to say it’s finally within my price range. I didn’t know which model was best for me but I was well informed by the representative on which ones was suitable for myself and what i’m looking for! More
by Chris Helms
Employees Worked With
October 31, 2018
Winter tire change Good service. Every time, the staff Alway bag my all season tires and put into my car. I would definitely recommend this leader for all the services. Good service. Every time, the staff Alway bag my all season tires and put into my car. I would definitely recommend this leader for all the services. More
by Geoffrey
October 31, 2018
oil change They have been providing very good service. I always do my service with them. Have been keeping my car in a good condition. Reasonable price as well. They have been providing very good service. I always do my service with them. Have been keeping my car in a good condition. Reasonable price as well. More
by Geoffrey
October 31, 2018
Excellent service Looking for a new vehicle while the 2017's are likely to be on sale - came into Lexus & Rick Watson was my sales rep! Great at his job, helped me find Looking for a new vehicle while the 2017's are likely to be on sale - came into Lexus & Rick Watson was my sales rep! Great at his job, helped me find the vehicle I'm liking for as well as giving me advice while I shop around at other dealerships. Thanks Rick, I'm going with a Lexus!! More
by Lexus123
Employees Worked With
October 31, 2018
Great buying experience Was probably my best buying experience ever. Staff went out of their way to put my Lexus deal together. Worth my out of way drive. Was probably my best buying experience ever. Staff went out of their way to put my Lexus deal together. Worth my out of way drive. More
by Eddie11
Employees Worked With
Other Employees :
Kevin Gittens, Allan Calvert, Kylie Ellis, Natalie Marsh
October 29, 2018
Another Amazing Experience We have had such an amazing experience with our older Lexus in service that we went in looking to replace it. It's the best experience we have had wit We have had such an amazing experience with our older Lexus in service that we went in looking to replace it. It's the best experience we have had with a dealership. We never even considered looking elsewhere. Sue was professional, kind, responsive, and did not make us feel pressured. Kylie was also extremely helpful!! They take their time, listen to your needs, and go above and beyond. Once again, super impressed by Lexus of London. More
by car123
October 25, 2018
Excellent experience I just had my Lexus IS 300, Helen and Jack explained anything I want to know about the car. Also, they helped me to select the best winter tire for my I just had my Lexus IS 300, Helen and Jack explained anything I want to know about the car. Also, they helped me to select the best winter tire for my new car and thank them for their assistance. More
by sxna678
October 25, 2018
Best experience with Helen! Helen gave me the best experience with dealership ever! Helen is the best sales person I've ever met. She is kind, funny and professional. I was just Helen gave me the best experience with dealership ever! Helen is the best sales person I've ever met. She is kind, funny and professional. I was just browsing that day, but because of her introduction and the test drive with her, I definitely will consider purchasing a Lexus! More
by rec_813
