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Lexus of London

London, ON

4.9
4,184 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,184 reviews

February 16, 2021

Easy professional experience. No pressure selling, no games. I felt comfortable throughout the process. Rick Watson was superb and accommodating. Highly recommend the dealership, Rick Watson and the More

by Hasin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2021

By far the best dealership I have dealt with in many decades of driving. Key is always going to be the service and Service Head Adam McCallum has been outstanding, not just technically expert, but total More

by boydell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam McCallum
February 11, 2021

Lexus of London is good at their game, top notch service and the friendliest team! Well done, so happy with my new ride and Jordan has been great helping me with setting everything up! Thankyou, Kevin, Laur More

by KHayman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Pinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Rossini, Kevin Gittens, Thomas Geeves
February 09, 2021

Kevin was a pleasure to work with from beginning to end. His professionalism combined with his knowledge made us feel very comfortable. Overall we had a great experience with Kevin, Jordan and Lauren of Lex More

by Thi Nguyen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan (tech), Lauren Rossini, Kevin Gittens
February 09, 2021

Excellent service. Very polite people working there.Good explanation of the work that was being done and why. Nice bright showroom with plenty of new cars to look at and dream of having. More

by Corrie1209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2021

Excellent salesman no pressure to buy took the time to go over the car. Lexus IS one of the best vehicles on the road. I highly recommend then More

by Daveljennings@outlook.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2021

It was a great purchase experience with Larry & Jack & Allan and Rita, they were amazing guide me from beginning through the whole purchase process, if I could I will give them five star plus. I appreci More

by Nan Si/Ximeng Bai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rita, Jack Ji, Allen Zhang
February 07, 2021

Our recent purchase from Sue Vincent was an exercise in satisfaction. The incredible level of professionalism started on arrival and built as we moved forward. Everything went flawlessly and the expert ass More

by allansharond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
February 05, 2021

I am from Waterloo but I choose London Lexus. The team are amazing. I deal with Larry he provided number one service they take care new customer and they take care return customer too. Hundreds percent w More

by Wilma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Ji, Allen Zhang
February 05, 2021

I just purchased a vehicle from Lexus London and was thoroughly impressed with the professionalism of my Sales Rep Sue Vincent. She was a pleasure to deal with and quite knowledgeable about all aspects More

by Sal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
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