Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
4,315 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,315 reviews
September 12, 2025
Very very poor communication from the service advisor and ability to supply parts required for the repair. There did not seem to be any concern or sense of urgency for getting the repair completed. ability to supply parts required for the repair. There did not seem to be any concern or sense of urgency for getting the repair completed. More
by tbewley50
September 12, 2025
Great service from great people, I had a really good deal from Lexus dealership. Thanks from Lexus dealership. Thanks More
by Mohammad
Employees Worked With
September 12, 2025
Romeo (and the techs) was incredibly helpful and patient as I relayed to him the occasional issue with my onboard screen and he made the time to take a look and help resolve it. Professional, pleasant and v as I relayed to him the occasional issue with my onboard screen and he made the time to take a look and help resolve it. Professional, pleasant and very kind to work with. Would totally recommend Lexus Service especially with the more difficult to resolve issues. Dale finished off with the paperwork and went through everything so my invoice was clear. He, too, was kind and helpful. Thanks Lexus! More
by not2blue
September 11, 2025
Larry is vey kind and friendly and very patient during the process. Would recommend to ppl who would like to buy cars. the process. Would recommend to ppl who would like to buy cars. More
by 1115824032
September 09, 2025
Very professional team. Rick looked after our vehicle needs at Lexus dealership and arranged test drives for NX and RX hybrid vehicles. Hassle free experience overall. Rick looked after our vehicle needs at Lexus dealership and arranged test drives for NX and RX hybrid vehicles. Hassle free experience overall. More
by Nabeel
Employees Worked With
September 08, 2025
I had a great experience with Gent at the Lexus dealership. He was very professional and patient in walking me through all the options on a used car. He explained everything clearly and made the wh dealership. He was very professional and patient in walking me through all the options on a used car. He explained everything clearly and made the whole process easy to understand. I really appreciated his knowledge and the way he handled everything definitely made me feel confident in my decision. More
by Kavuttan
Employees Worked With
September 06, 2025
Larry From the purchase to the delivery of the car, you provided us with tremendous help at every stage. provided us with tremendous help at every stage. More
by Jayden
September 06, 2025
We met Brenden Gillespie at the dealership when we needed help setting up the nav on our RX350. He was very knowledgeable and quickly had us set up. Brenden continued helping us by making sure everything help setting up the nav on our RX350. He was very knowledgeable and quickly had us set up. Brenden continued helping us by making sure everything else was set up properly even though past his time to be off work. Very pleasant and made it easy to understand the operations. More
by Mark Hamilton
September 05, 2025
Larry help me to sell RAV4 smooth and great price. He is very professional and patient. I will highly recommend him to you! He is very professional and patient. I will highly recommend him to you! More
by doris
September 03, 2025
Lisa was great to deal with. Highly reccomend London Lexus, she is attentive, so easy to deal with and works hard to earn your business! Highly reccomend London Lexus, she is attentive, so easy to deal with and works hard to earn your business! More
by Gesi.commisso
