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Lexus of London
London, ON
4,108 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,108 reviews
December 23, 2020
My wife and I dealt with Kevin Gittens for the purchase of our new Lexus. Kevin was great to deal, took the time answer our questions, was excellent to deal with on pricing, I would highly recommend Kevin of our new Lexus. Kevin was great to deal, took the time answer our questions, was excellent to deal with on pricing, I would highly recommend Kevin for your next purchase. More
by Mike W
December 22, 2020
Karen is consistently excellent and we are always pleased with our service. We use Lexus service to be sure the job is done right. The car is always washed and ready in a timely manner. with our service. We use Lexus service to be sure the job is done right. The car is always washed and ready in a timely manner. More
by cmacrow
Employees Worked With
December 21, 2020
Excellent service. I had a couple of specific demands which were met. I keep my tires at different pressures. Everything done on time. Waiting area properly set up for social distancing. which were met. I keep my tires at different pressures. Everything done on time. Waiting area properly set up for social distancing. More
by hergofer
Employees Worked With
December 20, 2020
Larry helped me get my new car. He responded to all my questions promptly. He showed a high level of professionalism and I’m satisfied with my purchase. questions promptly. He showed a high level of professionalism and I’m satisfied with my purchase. More
by lixxxxx
December 19, 2020
Larry was very nice and very professional. He is also very patient to introduce all the cars we interested. Our family likes the car we purchased. very patient to introduce all the cars we interested. Our family likes the car we purchased. More
by Christine0907
Employees Worked With
December 19, 2020
Larry helped me pick my car which was of great value and condition. He always replied to my message when I had any question about my car. He also helped me get a big discount for rust protection. Highly rec condition. He always replied to my message when I had any question about my car. He also helped me get a big discount for rust protection. Highly recommend!! More
by yolanda_klyy
December 19, 2020
Great service with Rick and this is why I will continue to come and Purchase a vehicles from him . Keep up the great work. See you soon to come and Purchase a vehicles from him . Keep up the great work. See you soon More
by B_osman
Employees Worked With
December 18, 2020
I had an excellent experience and service with Lexus of London I moved to London this year And always had my service done in Sarnia at Bailey Toyota I am completely satisfied with the service and spot on c London I moved to London this year And always had my service done in Sarnia at Bailey Toyota I am completely satisfied with the service and spot on care and kindness shown to me by the service dept receptionist and salesperson Sue I shall definitely return for further service on my Le us ES350 More
by Pollysmith1
December 17, 2020
Kevin and I believe his name is Jordan the tech guy were awesome to deal with! Kevin knew his stuff, love the car and the whole team are pros! awesome to deal with! Kevin knew his stuff, love the car and the whole team are pros! More
by Kevin Govier
Employees Worked With
December 17, 2020
Excellent service and environment as always,Karen was Excellent service and environment as always, Karen was very prompt in booking appointment for our Winter tire change, Showed up early for appointmen Excellent service and environment as always, Karen was very prompt in booking appointment for our Winter tire change, Showed up early for appointment and was accommodated without wait. Keep up the great work. JR More
by JR
Employees Worked With
