Lexus of London

Everyone from Service Rep, Receptionist, General Mgr, Sales Rep, Accounting Mgr were technically knowledgeable, courteous, professional and reasonably friendly. I traded in a 2013 Lexus RX350 for a 2018 Sales Rep, Accounting Mgr were technically knowledgeable, courteous, professional and reasonably friendly. I traded in a 2013 Lexus RX350 for a 2018 Lexus RX350. I found latter stages of our negotiations a little gruff, detached and absent of sensitivity. When the Manager would no longer move on my trade in value or his sale price, he said "Perhaps this car is not for you and you should look for another one". If that was his negotiating strategy, it was a dismal Public Relations move. That statement was condescending and should not have been said. I know the car I want and I know what I'd pay for that car at the end of the day. More

Rick was positive, professional and fun. We had a few speed bumps in our purchasing of two cars which Rick took care of so smoothly, he made them disappear! This is our second time purchasing with Rick speed bumps in our purchasing of two cars which Rick took care of so smoothly, he made them disappear! This is our second time purchasing with Rick over the years and after numerous previous dealership experiences he not only stands out, but is the most customer focused we have ever had the pleasure of dealing with Our next purchase will definitely be with Rick Fraser And Michele Mill More

Not only is the car great, but the people who worked with me were so professional and kind. He helped me find my perfect vehicle. me were so professional and kind. He helped me find my perfect vehicle. More

They gave good suggestions and recommendations, provided good service. Me and my family really enjoyed the new car. Everyone is friendly and efficient. Had a good experience. good service. Me and my family really enjoyed the new car. Everyone is friendly and efficient. Had a good experience. More

Carmen was outstanding .... what more can I say? why does this have to be 25 words the service was definitely better than the survey .... .na na na na na na na this have to be 25 words the service was definitely better than the survey .... .na na na na na na na More

Courteous, friendly, knowledgeable, the Lexus dealership was fresh air after dealing with some other lots here in London. Very happy with our purchase from them. was fresh air after dealing with some other lots here in London. Very happy with our purchase from them. More

This is our 2nd vehicle purchased from this dealership in the last 6 months and so far so good I have not experienced the service department yet but this dealership seems to have a solid reputation. The sale the last 6 months and so far so good I have not experienced the service department yet but this dealership seems to have a solid reputation. The sales experience was very good and so far the vehicle itself has been exceptional. More

Always friendly, provide useful suggestions, were able to answer any questions I had. Very organized and straight forwards. Always a good experience coming into the Lexus dealership. answer any questions I had. Very organized and straight forwards. Always a good experience coming into the Lexus dealership. More

I’ve been a Lexus customer for over 25 years and have never had anything but excellent service. Staff always very friendly and helpful. I would definitely recommend them to anyone considering buying a never had anything but excellent service. Staff always very friendly and helpful. I would definitely recommend them to anyone considering buying a car. More

They always go over and above. Literally the only dealership in town I trust. Karen is always organized, friendly and I trust her with everything. dealership in town I trust. Karen is always organized, friendly and I trust her with everything. More