Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
4,099 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,099 reviews
September 07, 2021
My experience with Rick was awesome! Very knowledgeable, and the rest of the team at Lexus was also very accommodating and helpful in each aspect of the transaction. Would definitely recommend Rick and thi and the rest of the team at Lexus was also very accommodating and helpful in each aspect of the transaction. Would definitely recommend Rick and this dealership to anyone looking for quality! More
by Heather L
Employees Worked With
September 04, 2021
Jordan was fantastic. Very knowledgeable and accommodating. He took the time to go through the vehicle with me prior to me test driving and answered all my questions. I didn’t feel pressured accommodating. He took the time to go through the vehicle with me prior to me test driving and answered all my questions. I didn’t feel pressured to buy and the purchase process was seamless. Jordan followed up to see how I liked my new vehicle and really cares about his clients. I would definitely purchase another vehicle with him and at London Lexus. More
by Niesy
September 03, 2021
Awesome service! Jordan helped me get a great deal on my vehicle and walked me through the process step by step and ensured I was happy with every step of the way. Overall happy with his service. vehicle and walked me through the process step by step and ensured I was happy with every step of the way. Overall happy with his service. More
by suhaib Kuhail
Employees Worked With
September 03, 2021
Had to get my car fixed - they picked it up, did the repairs, returned it and even cleaned it and adjusted my camera (aftermarket add on) so it wasn't blocking my view. Price was reasonable vs what I f repairs, returned it and even cleaned it and adjusted my camera (aftermarket add on) so it wasn't blocking my view. Price was reasonable vs what I feared I'd be hit with from a dealer (other dealers for other makes of cars I've had in the past screwed me over so I was very hesitant). I'm impressed and will use again. More
by john
Employees Worked With
Can't recall the names offhand.
September 03, 2021
Comprehensive attention from the time I booked appointment by phone (prefer to online booking I did have to call twice to finally speak to a person who could pull up my records to discuss. Very appointment by phone (prefer to online booking I did have to call twice to finally speak to a person who could pull up my records to discuss. Very much appreciated the loaner while warranty service was being done and even more appreciated to my door delivery upon completion since I do not live in London. I would highly recommend your dealership and have every intention of purchasing my next car there when it becomes necessary. Thank you! More
by matippelt
Employees Worked With
September 02, 2021
Great，I have a great experience for it. If I have next chance for purchase Lexs car，I will find this saler again. It's what I think. chance for purchase Lexs car，I will find this saler again. It's what I think. More
by Da Luo
Employees Worked With
September 01, 2021
Always happy with their service.Sue Vincent was Always happy with their service. Sue Vincent was pleasant and met our expectations regarding buying a new vehicle from her. Came back to go over th Always happy with their service. Sue Vincent was pleasant and met our expectations regarding buying a new vehicle from her. Came back to go over the navigation issues I was having difficulty with and Sue was great and then she brought Tiffany in too for her expertise and she completely satisfied me and my questions regarding the navigation system. More
by Lou
August 31, 2021
Since the RX350 lease was up in December I arranged a meeting with Sue Vincent. Sue explained the options that were available to me which would enable me to decide what I should do. She was very pleasant meeting with Sue Vincent. Sue explained the options that were available to me which would enable me to decide what I should do. She was very pleasant to talk to and presented everything very well to the point that helped make a decision to lease a new ES-350. It was a pleasure to deal with Sue. I would do it again. More
by bwelsh4
August 31, 2021
We purchased our second Lexus ES350 at this dealership yesterday and our experience was great. We would like to thank Kevin Gitten, Thomas, Tiffany, Chris and the rest of the team behind the scenes that m yesterday and our experience was great. We would like to thank Kevin Gitten, Thomas, Tiffany, Chris and the rest of the team behind the scenes that made our purchase experience so awesome because it is the people that really make the difference!!! More
by bob.mitchell
August 27, 2021
Quick and painless the dealership made the process super easy. They listen to me and provided the best options for my situation. Sue Vincent was amazing. Communication was clear and easy to understand. easy. They listen to me and provided the best options for my situation. Sue Vincent was amazing. Communication was clear and easy to understand. I am so happy with my new purchase definitely would recommend Lexus of London. More
by mak_alicia
