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Lexus of London
London, ON
4,292 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,292 reviews
January 28, 2022
I’ve been having my LEXUS’ serviced here for over 10 years and everyone is a pleasure to deal with. years and everyone is a pleasure to deal with. More
by DCamM
Employees Worked With
Other Employees :
Sue Vincent, Lauren Rossini, Adam Mann
January 27, 2022
The service attitude is very good, and we will do our best to help customers find the models that are pleasing to the heart. best to help customers find the models that are pleasing to the heart. More
by hengbozhang
Employees Worked With
January 27, 2022
We had to wait for a long time to get the part shipped to Lexus service centre due to shortage of supply during this Covid pandemic, but once the part arrived, we had a great service. The problem of the vehi Lexus service centre due to shortage of supply during this Covid pandemic, but once the part arrived, we had a great service. The problem of the vehicle was well taken care of. My Rx350 is 13 yr old now but drives as smooth as it was in 2009. Thank you team ! More
by Ruksana
Employees Worked With
January 26, 2022
Do you want to buy a car from a place you can trust and know for sure everything will meet your expectations GO TO LEXUS OF LONDON! after sell they still treats you as appropriate for your business. know for sure everything will meet your expectations GO TO LEXUS OF LONDON! after sell they still treats you as appropriate for your business. More
by MR Alamoudi
Employees Worked With
Other Employees :
Adam McCallum, Lauren Rossini
January 26, 2022
Dale was as usual very helpful.The general experience is Dale was as usual very helpful. The general experience is very positive. I am very satisfied with teh service. Dale was as usual very helpful. The general experience is very positive. I am very satisfied with teh service. More
by Oleg
Employees Worked With
January 26, 2022
First time at the dealership, friendly and timely service. Snow tire package was a fair price and parts person had good recommendation. service. Snow tire package was a fair price and parts person had good recommendation. More
by hglinoga
Employees Worked With
January 25, 2022
Thank you Dale Craig, always a well-arranged & timely service, convenient schedule & complimentary car wash is always appreciated! service, convenient schedule & complimentary car wash is always appreciated! More
by Alex
Employees Worked With
January 25, 2022
Welcoming, honest, no pressure and accommodating. Kevin Gittens was our sales and product advisor and he went out of his way to find a suitable vehicle for my daughter, listened to what we had to say and w Gittens was our sales and product advisor and he went out of his way to find a suitable vehicle for my daughter, listened to what we had to say and worked through the purchase process very professionally, and courteously. Our experience was very pleasant even though our circumstances were stressful. The overall dealership is more relaxed than those in the GTA and everyone we dealt with was pleasant, helpful and respectful. I would recommend Lexus Of London to any prospective Lexus customer. More
by annelongmorrison
Employees Worked With
Kevin Gittens, Thomas Geeves
January 25, 2022
Great device attendants very thorough & understanding , they give their professions advice , I would highly recommend the front and back staff meaning their mechanics . they give their professions advice , I would highly recommend the front and back staff meaning their mechanics . More
by zeketarevski
Employees Worked With
January 25, 2022
enthusiastic, solved a lot of our problems, very comfortable to get along with, very happy to do business with him. comfortable to get along with, very happy to do business with him. More
by Mickey
