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Lexus of London
London, ON
4,053 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,053 reviews
July 15, 2021
Excellent customer service from our sales rep Mr. Gittens. Extremely helpful through the entire process. Thank you for going above and beyond to deliver our vehicle to another city as well. Gittens. Extremely helpful through the entire process. Thank you for going above and beyond to deliver our vehicle to another city as well. More
by Cristina
July 14, 2021
Courteous, efficient and always a loaner Excellent Courteous, efficient and always a loaner Excellent overall. I know going and having my Lexus serviced by a dealership that sells and services my v Courteous, efficient and always a loaner Excellent overall. I know going and having my Lexus serviced by a dealership that sells and services my vehicle I’m extending the life of the car. More
by Smitbrad
July 14, 2021
Very professional. I received an estimate of the repair which I accepted. The customer service lounge is well stocked with coffee, tea, and snacks. There is a charge centre for my electronics and very comf which I accepted. The customer service lounge is well stocked with coffee, tea, and snacks. There is a charge centre for my electronics and very comfortable chairs. I was asked if there was anything I needed while I waited and they washed and cleaned my RX inside and out. The customer service experience was exceptional. More
by Monty Mitchell
July 12, 2021
Excellent service that makes me drive from Kitchener. It has always been very friendly environment. Looked after well. Price is quite reasonable compare to other dealers around. has always been very friendly environment. Looked after well. Price is quite reasonable compare to other dealers around. More
by rkmitra
July 09, 2021
Excellent costumer service. Sales agent Kevin and Finance Manager Thomas are amazing. They make sure for me to get 100% satisfaction before finalize the deal. Many thanks to Kevin and Thomas. They make my d Manager Thomas are amazing. They make sure for me to get 100% satisfaction before finalize the deal. Many thanks to Kevin and Thomas. They make my day. More
by Hasan Al-Hakim
July 09, 2021
Jack and Larry totally went above and beyond for the service they provided. Vary patient and detailed explanation rally helped me understanding my car. They even delivered it to my work place!!!!!! Thom service they provided. Vary patient and detailed explanation rally helped me understanding my car. They even delivered it to my work place!!!!!! Thomas and Lauren also provided great service on finance part. Overall I’m just glad I chose London Lexus. And London Lexus IS definitely lucky to have them as employees. THANK YOU! More
by Henryshi8656
July 08, 2021
Good service. Kind and friendly. I have a good experience. Very detailed information of the car that dealer provided to me. Thank you so much. experience. Very detailed information of the car that dealer provided to me. Thank you so much. More
by lihaorun
Employees Worked With
July 08, 2021
Good customer service. The salesman was friendly and helpful. Also, he was trying to help me find the best deal for what I want. He also listed the pros and cons for the different models I picked. helpful. Also, he was trying to help me find the best deal for what I want. He also listed the pros and cons for the different models I picked. More
by Flora1922
July 06, 2021
Larry is a very friendly man. He suggested me a 2015 Toyota Camry. good condition and good driving test experience. The price seems reasonable. Anyways, a fun deal all in all. Toyota Camry. good condition and good driving test experience. The price seems reasonable. Anyways, a fun deal all in all. More
by Ainsley
Employees Worked With
July 05, 2021
Great dealership. Service is always excellent, and most importantly, they have a large loaner vehicle fleet with loaners always available for a very reasonable fee. importantly, they have a large loaner vehicle fleet with loaners always available for a very reasonable fee. More
by love-loaner-cars
Employees Worked With
CARMEN Jones
