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Lexus of London
London, ON
4,166 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,166 reviews
October 26, 2021
We were very pleased with Kevin Gitten's efforts - he covered all the bases and was encouraging rather than overpowering. He was knowledgeable and professional. We'll be looking for him when we're ready covered all the bases and was encouraging rather than overpowering. He was knowledgeable and professional. We'll be looking for him when we're ready to buy again. Also, Tiffany Zhang did a superb job of explaining the features of the vehicle upon delivery. All in all, a great experience purchasing a great vehicle. More
by jiminyg
Employees Worked With
Xinfeng (Tiffany) Zhang, Kevin Gittens, Thomas Geeves
October 26, 2021
Rick Watson has a wonderful personality, his knowledge and confidence made me feel comfortable in making my decision to purchase from Lexus. 5* and confidence made me feel comfortable in making my decision to purchase from Lexus. 5* More
by karenedwards329
Employees Worked With
October 26, 2021
The whole team was excellent. The car was well detailed and full of fuel. Rick was a pleasure to deal with. and full of fuel. Rick was a pleasure to deal with. More
by jcamwilton
October 20, 2021
Absolutely excellent service. Follow up on needed items during service was very much appreciated. Thankyou to Karen 5* during service was very much appreciated. Thankyou to Karen 5* More
by Greg C.
Employees Worked With
October 19, 2021
Very pleasant car buying experience. The dealer is very nice and patient and provide me the greatest deal. nice and patient and provide me the greatest deal. More
by Karen
Employees Worked With
October 18, 2021
Had a wiper motor go on the weekend, called Monday morning and Nicole in service and Andy in parts worked together to find a part that they could get delivered same day and get us an appointment in th morning and Nicole in service and Andy in parts worked together to find a part that they could get delivered same day and get us an appointment in the afternoon. We have bought two vehicles there so far and wouldn't hesitate to buy another for our next and we drive an hour each way for service so we. An continue to use them. They really take care of their customers!!! More
by Mel
