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Lexus of London
London, ON
4,164 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,164 reviews
April 03, 2022
These are strange times, and even in the best of times going to a dealership was akin to going to the dentist. I have to say we drove an hour to get to London from Waterloo and we were not disappointed. K going to a dealership was akin to going to the dentist. I have to say we drove an hour to get to London from Waterloo and we were not disappointed. Kevin was amazing....in fact saving us money during negotiations to our benefit. No pressure....extremely professional, and to top it off, as Lexus was showing my wife how to use the features of her new car, I mentioned to Kevin how when we head home, because of the weather I'd need to wash my car, (because weather was extremely dodgy that day), he offered to get it washed right there, while I was waiting. Above and beyond! Most stress free purchase ever.....and I've been driving and purchasing cars since I was 16......so over 40 years! My only regret is that we are an hours drive from Lexus of London.......or else all my servicing would be done there. And lastly, the dreaded meeting with the Financial Services Manager (Thomas)......turned out to be a great experience.....no pressure....great information.....and really was looking out for us. Amazing. Will definitely drive an hour for that kind of experience again. Lexus of London rocks!! More
by zeff
Employees Worked With
Kevin Gittens, Thomas Geeves
April 02, 2022
Allen is the best, also Larry with jack really helped a lot! Recommend to go to this dealer lot! Recommend to go to this dealer More
by xiaorui19991029
April 02, 2022
Very nice experience at Lexus of London. Allen is very knowledgeable and helpful. Tiffany is nice and patient with me and helped me set up my car. Allen is very knowledgeable and helpful. Tiffany is nice and patient with me and helped me set up my car. More
by Dali
Employees Worked With
Other Employees :
Jack Ji, Lauren Rossini, Allen Zhang, Thomas Geeves, Jordan Skellett, Jordan Fera
April 01, 2022
We had a great experience this week working with Jordan Skellett he was super helpful and accommodating. Finally looking forward to making a new vehicle purchase! Thanks again Lexus of London. Skellett he was super helpful and accommodating. Finally looking forward to making a new vehicle purchase! Thanks again Lexus of London. More
by cusoon
Employees Worked With
Jordan Skellett
March 30, 2022
Always good to make another Lexus purchase! All was explained well for me to make a decision on a model. So happy too that I did wait for the new model of the NX h. All was explained well for me to make a decision on a model. So happy too that I did wait for the new model of the NX h. More
by eileenmmagill
Employees Worked With
Other Employees :
Sue Vincent, Rhonda Thompson, Lauren Rossini
March 29, 2022
I was able to schedule a timely appointment within minutes. Service was completed as scheduled. Very professional approach by all the service staff. BRAVO minutes. Service was completed as scheduled. Very professional approach by all the service staff. BRAVO More
by Tony.dagnone
March 29, 2022
This is the second vehicle I have purchased from Lexus of London and I wouldn't consider going anywhere else. From sales to service, the team is the best. Sue Vincent, Lauren Rossini and Tiffany Zhang London and I wouldn't consider going anywhere else. From sales to service, the team is the best. Sue Vincent, Lauren Rossini and Tiffany Zhang made the car purchase smooth and enjoyable. More
by Rick
Employees Worked With
Tiffany Zhang, Sue Vincent, Lauren Rossini
March 28, 2022
Our salesman Kevin Gittens was top notch! He was fantastic to deal with, very professional and down to earth. He made us feel very welcome and he was very knowledgeable. They took the time He was fantastic to deal with, very professional and down to earth. He made us feel very welcome and he was very knowledgeable. They took the time to explain all of the features on the vehicle and were told not to hesitate with any questions. Very happy with our experience and loving our vehicle. More
by judy8098
Employees Worked With
Xinfeng (Tiffany) Zhang, Kevin Gittens, Thomas Geeves
March 26, 2022
The last visit getting my winter tires changed, was a pleasure. Friendly & polite staff. Car was done within the time I requested. pleasure. Friendly & polite staff. Car was done within the time I requested. More
by mvharasym
Employees Worked With
March 26, 2022
Very patient and helpful team. They helped me get my dream car and I'm so grateful to meet this wonderful team They helped me get my dream car and I'm so grateful to meet this wonderful team More
by Samuel makia
Employees Worked With
