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Lexus of London
London, ON
4,069 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,069 reviews
March 05, 2022
Working with Stephanie to find the right car for us was a very good experience. Her professionalism, positive attitude and knowledge were appreciated. When I required some follow up a couple of months la very good experience. Her professionalism, positive attitude and knowledge were appreciated. When I required some follow up a couple of months later, Stephanie quickly responded and ensured I had the right person to assist, Kevin Gittens. Kevin was very knowledgeable and skilled in technology and client relationship. Kevin's patience and skills ensured that I had a good understanding of the technology. His quiet, thoughtful, experienced approach was excellent. More
by debhuntlong
March 04, 2022
Many thanks for Larry! Very professional, very knowledgeable, very kind, very warm, very polite, and very handsome! Very professional, very knowledgeable, very kind, very warm, very polite, and very handsome! More
by binbin
March 01, 2022
He is very nice and full of patience and very kind and he help me trade in my old nx very quickly. he help me trade in my old nx very quickly. More
by Victor
Employees Worked With
Other Employees :
Lauren Rossini
March 01, 2022
Allen helps me very much and very patient. He always help me explain things that I don’t understand He always help me explain things that I don’t understand More
by jason
Employees Worked With
Other Employees :
Adam McCallum, Peter Lovenjack
March 01, 2022
Allen is a very responsible and passionate dealer, had a extraodinary experience with him, Great Dealer! extraodinary experience with him, Great Dealer! More
by kai
Employees Worked With
March 01, 2022
I had an excellent experience with Larry Liang and this dealership. He gives a fantastic introduction of the car I get. Jack and Allen also helped a lot. They are the best! dealership. He gives a fantastic introduction of the car I get. Jack and Allen also helped a lot. They are the best! More
by Hong
March 01, 2022
Very good service very patient very warm very responsible very efficient Thank you for your time satisfactory car!! responsible very efficient Thank you for your time satisfactory car!! More
by 2656758411
Employees Worked With
February 26, 2022
I had a great experience, everyone was kind and friendly. I brought my car from this dealership and they helped me set it up and answered all my questions. I brought my car from this dealership and they helped me set it up and answered all my questions. More
by Rawanarafat
February 25, 2022
I have been very happy with this dealership. Friendly approach of the sales department, prompt service, option of valet pick up from out of town cars are some of many advantages to deal with Lex Friendly approach of the sales department, prompt service, option of valet pick up from out of town cars are some of many advantages to deal with Lexus of London. I have been a customer since 2012 and will remain so. More
by Stork
Employees Worked With
February 25, 2022
I received excellent support today while visiting the service Dept. I brought in a vehicle purchased from another out of town dealership and I was met with a friendly, professional and welcoming approac service Dept. I brought in a vehicle purchased from another out of town dealership and I was met with a friendly, professional and welcoming approach. More
by WSC
Employees Worked With
