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Lexus of London

London, ON

4.9
4,067 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,067 reviews

May 20, 2022

Customer excellence was above the charts. Being heard is what every customer desires and then advised accordingly....Kevin, thumps up. Thanks to Lauren for keeping us in the loop while ensuri More

by Franklin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Gittens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Rossini
May 20, 2022

Great customer service, very accommodating staff and smooth purchasing process, thank you Lexus of London! More

by Brett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Gittens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Rossini
May 19, 2022

I would never buy a car from another dealership - the customer excellence exceeds all expectations every single time. Beyond worth it. Thank you, Romeo. More

by chenders
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022

Dealing with this dealership for the last 15 years has been the most satisfying part of owning a Lexus. Karen and all the staff are knowledgeable and courteous. More

by J.A.B.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022

Not a fan of Dale or the service department. Wish I didn’t buy a Lexus and will definitely never buy another one again. The service department is probably the worst I have been to and I dread ha More

by Unhappy consumer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dale Craig
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Lexus of London responded

Good Afternoon, Dale is a wonderful employee who shows up every day to provide the best guest experience possible. As discussed, if you would like to explore maintenance packages we have available for purchase so you do not have to pay per visit we are happy to provide that information to you. Enjoy the sunshine! All the best, Stephanie Shearsby Senior Sales Manager Lexus of London

May 13, 2022 -

Unhappy consumer responded

Thank you for the reply. It is not about the money or paying for services, I have had many cars and am aware of the cost of maintenance. I unfortunately did not have pleasant experiences with him (several times in fact) and I’m not ready to discuss anything at this time. I need to let my emotions settle and determine if I will be keeping this vehicle or trading it for one from another manufacturer so I don’t have to stress about coming back to your dealership. The several bad experiences have unfortunately soured my opinion of Lexus in general and If the stressful feeling doesn’t pass, hopefully it will because I do love my car, I will have to look for other options.

May 13, 2022 -

Lexus of London responded

Hello again, I hope that passes as well as I can say with absolute certainty on behalf of our entire team that the intent is never to provide anything less than a great experience where that is possible. We do wish that you had left today with a smile on your face and jumped online to immediately leave us a positive review however also understand that you feel you have not been taken care of and apologize that we could not make it better for you. We sincerely hope you have a great weekend and that you continue to love your Lexus! Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

May 12, 2022

I just leased my new RX 350 today with Allen and I cant hesitate myself to say Allen is the best auto sales I have ever met. He basically tried as legally he can as possible to bring me incentives and bene More

by Yushen Chen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Gittens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Fera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Skellett
May 13, 2022 -

Lexus of London responded

Yushen! Thank you for your review and for the opportunity to earn your valued business. Have a great day! Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

May 11, 2022

The staff are welcoming and knowledgeable and go out of their way to make you feel truly valued. Great experience! More

by NewLexusOwner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Gittens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Rossini
May 13, 2022 -

Lexus of London responded

NewLexusOwner is what we love to see! Thank you for taking the time to leave us a review! Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

May 08, 2022

Fast, knowledgeable and professional. Our salesperson (Kevin GITTENS) had followed up and delivered our new vehicle on time. With no issues. I will work with him again! More

by Duncan.Stauth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Gittens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Rossini
May 13, 2022 -

Lexus of London responded

Hi Duncan! Thank you for the review! You are in great hands with Kevin! Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

May 07, 2022

Larry is super professional sales and he help me find the suitable car for me and my family. Very nice experience with him. More

by Bonnie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany, John
May 13, 2022 -

Lexus of London responded

Hi Bonnie, Thank you for the 5 Star Review and sharing your experience with Larry! Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

May 06, 2022

Larry’s service is awesome. He helped me a lot. Best dealer I have ever met. More

by Ribu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Lexus of London responded

Hi Ribu! Thank you for taking the time to leave us a review! Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

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