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Lexus of London
London, ON
4,067 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,067 reviews
June 09, 2022
Friendly, courteous service with very accommodating people who go out of their way to make you feel welcome and valued. people who go out of their way to make you feel welcome and valued. More
by rjmcclatchie
Employees Worked With
June 08, 2022
Both Kevin and Lauren were amazing. I knew going into the dealership I would likely be signing papers that day.. and Kevin and Lauren made the experience that much better! Thank you b I knew going into the dealership I would likely be signing papers that day.. and Kevin and Lauren made the experience that much better! Thank you both so much for the amazing experience! Can’t wait to get my vehicle!! More
by Ashley D
June 07, 2022
Lexus of London is amazing to deal with. My most recent purchase was my second experience with senior sales specialist Rick Watson. My previous SUV was stolen and Rick was able to quickly fi My most recent purchase was my second experience with senior sales specialist Rick Watson. My previous SUV was stolen and Rick was able to quickly find me a great replacement vehicle. Rick made a very stressful situation as easy as possible. I highly recommend Rick and Lexus of London to my family and friends. I have also had my previous vehicle serviced at this dealer and the staff is always professional and welcoming. More
by jill.ORLEBAR
June 07, 2022
It has been very pleasant and professional experience. I am Very happy with my purchase. I am Very happy with my purchase. More
by Isabella727876615
June 06, 2022
Salesman Rick Watson excellent to work with ! Especially juggling 2 sales at same time lol Especially juggling 2 sales at same time lol More
by Dancingqueen43
Employees Worked With
June 05, 2022
We are from Windsor On, but after researching dealerships, we chose to put our trust in Lexus of London. We were not disappointed with our decision. We were matched with Jordan and he made us fee dealerships, we chose to put our trust in Lexus of London. We were not disappointed with our decision. We were matched with Jordan and he made us feel comfortable during the entire Lexus experience. It took us some time to decide, weighing all of our options, before making our final choice. Jordan was patient and very informative. He never made us feel like we were wasting his time and never rushed us into making a decision. He truly made it a wonderful experience. Thanks Jordan and we are in love with our RX350, aka Pearl. More
by tamaradaoust
Employees Worked With
Jordan Skellett
June 04, 2022
Larry is so patient and help me to find a perfect car. The price is also nice for me. The price is also nice for me. More
by hongyixian65
June 04, 2022
Alan's attendant is very good attitude, timely response, patience, can help customers to deliver the car is very convenient Good review patience, can help customers to deliver the car is very convenient Good review More
by Chloe
Employees Worked With
June 03, 2022
The service people at Lexus of London are always exceptional. Most recently, I was helped by Dale when I put in a call for help. Dale responded very quickly and in a concerned manner. When I had the exceptional. Most recently, I was helped by Dale when I put in a call for help. Dale responded very quickly and in a concerned manner. When I had the work I needed done, Romeo helped me choose a repair option well suited to my situation and showed great care in making sure the problem was resolved. I was very grateful for the above and beyond service I received! More
by Elaine
May 31, 2022
Karen made our the whole process of ordering and getting our new tires installed very easy and enjoyable. She is very friendly, professional & was very accommodating to our needs. A true asset to your dea our new tires installed very easy and enjoyable. She is very friendly, professional & was very accommodating to our needs. A true asset to your dealership! More
by aevans697
Employees Worked With
