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Lexus of London
London, ON
4,017 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,017 reviews
April 18, 2022
I worked with Kevin Gittens at Lexus of London and he was very patient with me. I can be pretty picky and moved the goal posts a couple times but he gave me my space and let me come to my own decisions, prov very patient with me. I can be pretty picky and moved the goal posts a couple times but he gave me my space and let me come to my own decisions, providing guidance when I needed it. More
by andrewmccarthy19
Employees Worked With
April 17, 2022
Our Leasing Specialist was awesome (Rick Watson) but the dealership was so slow in delivering the car dealership was so slow in delivering the car More
by abbaszavar
April 15, 2022
I had my vehicle in for my seasonal tire change over, and, as always, was treated as a valued customer. Great to see that Romeo is back, he is part of a great service team, along with Karen, Dale, and N and, as always, was treated as a valued customer. Great to see that Romeo is back, he is part of a great service team, along with Karen, Dale, and Nikkole. More
by Angelo T
April 13, 2022
Very patient, and great service, always reply in time. Good experience to pick my car. Nice dealer. Good experience to pick my car. Nice dealer. More
by MeiqiLiu
Employees Worked With
April 13, 2022
Larry is professional and friendly, and always answers all your questions on time. Definitely recommend! all your questions on time. Definitely recommend! More
by Huang
Employees Worked With
April 11, 2022
Allen is super nice and helpful. Have already bought two cars with him and the service was always good and efficient. 100/100 recommended. Have already bought two cars with him and the service was always good and efficient. 100/100 recommended. More
by Hailey
Employees Worked With
April 08, 2022
He is a good service，considering customer's feeling，nice suggestion to us. Hope again its him next time. suggestion to us. Hope again its him next time. More
by 1012298252
Employees Worked With
April 08, 2022
I can't rate the dealership as I have never been. I'm so sad to see that he has left Volvo. As a client he made you feel like you part of a family, not just another customer. He took the time to l I'm so sad to see that he has left Volvo. As a client he made you feel like you part of a family, not just another customer. He took the time to look into concerns and explain things clearly. Good luck at your next opportunity, they are lucky to have you! More
by Melissa M
Employees Worked With
April 07, 2022
Larry is professional and friendly. I know Jack for 5 years, his after sales service is great. This is my second purchase from Toyotatown/Lexus of London, enjoyed it. I know Jack for 5 years, his after sales service is great. This is my second purchase from Toyotatown/Lexus of London, enjoyed it. More
by jg123456
April 07, 2022
Allen has a very good attitude for his client. He also provides sufficient information for me which helps a lot. He also provides sufficient information for me which helps a lot. More
by sL
Employees Worked With
