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Lexus of London
London, ON
3,641 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,642 reviews
June 02, 2021
I purchased a 2021 Lexus RX from Kevin Gittens, and I couldn’t be happier with my decision. Kevin provided me with a total customer satisfaction experience; smooth service, extensive product knowledge, a couldn’t be happier with my decision. Kevin provided me with a total customer satisfaction experience; smooth service, extensive product knowledge, and genuine care for my husband and I decision. Kevin was able to answer all of our questions, handle all our concerns with the utmost care while providing us with the best vehicle and package that met our needs. Thank you for all your help, Kevin! We look forward to our next Lexus purchase!!! More
by ZK
Employees Worked With
Helpful June 02, 2021
Sue and Lauren were an absolute treat to deal with. They were able to source the desired configuration on 2021 Lexus IS350 for me, even during the shortages and what not induced by the pandemic. The listene were able to source the desired configuration on 2021 Lexus IS350 for me, even during the shortages and what not induced by the pandemic. The listened and delivered to all my requests in a very timely professional manner. Would hundred percent recommend them. More
by Navraj
June 01, 2021
It was a pleasure to deal with the service department at Lexus London. In a nutshell, our experience was very satisfying. It was professional people from start to finish. Lexus London. In a nutshell, our experience was very satisfying. It was professional people from start to finish. More
by bhop1312
Employees Worked With
June 01, 2021
Honest and very good people to deal with, I have been dealing with them for several years and I am very pleased with sales and service. dealing with them for several years and I am very pleased with sales and service. More
by tima
May 31, 2021
Kevin and Stephanie were amazing to work with and helped me get the deal I was looking for on my new vehicle purchase. Would recommend to everyone to check in when car shopping. me get the deal I was looking for on my new vehicle purchase. Would recommend to everyone to check in when car shopping. More
by Marcus T
May 28, 2021
Great experience! Best customer service by far! Rick Watson was an excellent sales person, he contacted me when SUV's came in for sale. I can highly recommend him! Watson was an excellent sales person, he contacted me when SUV's came in for sale. I can highly recommend him! More
by karencampbel
Employees Worked With
May 27, 2021
Dealership was clean and well appointed. Our Salesperson Sue was courteous and professional. On delivery the vehicle was in excellent condition and we were shown how all the features worked. Overall we are Sue was courteous and professional. On delivery the vehicle was in excellent condition and we were shown how all the features worked. Overall we are happy with our purchase and the only negative would be the lack of negotiation on the sales price of the vehicle we purchased. More
by Robert Braun
Employees Worked With
May 27, 2021
Sue Vincent went beyond to help us decide on our Lexus. Will return to Sue again. Enjoy the staff in London. Enjoying our 2021 hybrid. Will return to Sue again. Enjoy the staff in London. Enjoying our 2021 hybrid. More
by hamilton4322
Employees Worked With
Other Employees :
Karen in Service is awesome. Couldn’t be more helpful.
May 27, 2021
Everyone was excellent to deal with and very friendly, from Kevin in Sales, Thomas in Finance, the GM Chris, Stephanie Sales Manager who pitched in to help out, and last but not least Cam who worked us th from Kevin in Sales, Thomas in Finance, the GM Chris, Stephanie Sales Manager who pitched in to help out, and last but not least Cam who worked us through all the electronics and gadgets! A very friendly atmosphere. We were very happy with our vehicle and the extras that everyone put in to getting it ready for us. More
by colkelly59
May 26, 2021
Rick was positive, professional and fun. We had a few speed bumps in our purchasing of two cars which Rick took care of so smoothly, he made them disappear! This is our second time purchasing with Rick speed bumps in our purchasing of two cars which Rick took care of so smoothly, he made them disappear! This is our second time purchasing with Rick over the years and after numerous previous dealership experiences he not only stands out, but is the most customer focused we have ever had the pleasure of dealing with Our next purchase will definitely be with Rick Fraser And Michele Mill More
by Fraser
Employees Worked With
