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Lexus of London
London, ON
4,099 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,100 reviews
November 23, 2022
Romeo has always given us outstanding service. Punctual and treats us fairly. Answers all of our questions Punctual and treats us fairly. Answers all of our questions More
by henrywolak
Employees Worked With
November 23, 2022
Julian was very professional at Lexus of London. I'm very loyal to Lexus and I liked Julian she was very knowledgeable about the industry. I'm very loyal to Lexus and I liked Julian she was very knowledgeable about the industry. More
by mastrolacasa.angelo
November 23, 2022
Hello to Lexus Jillian was very accommodating, and very informative. We are not ready to make a purchase as of now, but appreciate the interest of the Lexus dealership, particularly Jillian for her help. informative. We are not ready to make a purchase as of now, but appreciate the interest of the Lexus dealership, particularly Jillian for her help. Thank You for your help Merry Xmas to all Jo & Michelle More
by joebolohan
Employees Worked With
November 22, 2022
This dealership and the staff they have always go above and beyond. There is no doubt that when we are ready for a new vehicle it will again be a Lexus because of their great customer service. and beyond. There is no doubt that when we are ready for a new vehicle it will again be a Lexus because of their great customer service. More
by JillyBean
Employees Worked With
November 22, 2022
Please please anyone in London & surrounding considering a Lexus do reach out to Jordon! He embodies the Lexus spirit of customer service. Remember, anyone can sell a car but only few can deliver a lexus. a Lexus do reach out to Jordon! He embodies the Lexus spirit of customer service. Remember, anyone can sell a car but only few can deliver a lexus. Jordon is one of those. More
by Rahul M
Employees Worked With
Jordon Craib
November 19, 2022
Great service Karen Cambell is the best service advisor Makes everyone feel welcome and important Makes everyone feel welcome and important More
by helenstarfas
Employees Worked With
Other Employees :
Don’t know the rest so I can’t rate them
November 19, 2022
Larry is a fantastic sales person. He helps me get the car I want and the experience is really great at the dealer. He helps me get the car I want and the experience is really great at the dealer. More
by 2235561688
November 19, 2022
Vehical was ready when told at check in, but 3 hrs for tires on rims winter change seemed long. Would have been nice to know it would take that long when booked. tires on rims winter change seemed long. Would have been nice to know it would take that long when booked. More
by bill_perry
Employees Worked With
Arden Dalipi
November 18, 2022
Pleased with your staff and your approach to service. Prompt, accurate reliable and well versed in your products. Prompt, accurate reliable and well versed in your products. More
by Paul
November 18, 2022
In particular, service at Lexus of London has been outstanding. We value the personal touch provided by your staff. outstanding. We value the personal touch provided by your staff. More
by turnbull
