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34 Reviews of Ken Shaw Lexus - Service Centre
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December 10, 2015
Tire Change Available when I need. Very pleasant employees to deal with. Nice lounge to wait in. Work completed when promised. The complementary car wash even inc Available when I need. Very pleasant employees to deal with. Nice lounge to wait in. Work completed when promised. The complementary car wash even included the rubber mats. More
by Peter IS250AWD
Employees Worked With
Helpful December 10, 2015
A positive car dealer experience This is the first time in 50 years of dealership experience where I actually look forward to visiting the Ken Shaw Lexus location. Without exception I This is the first time in 50 years of dealership experience where I actually look forward to visiting the Ken Shaw Lexus location. Without exception I have been treated with respect and always leave smiling and pleased. They have trained their people well. More
by Lexus larry
Employees Worked With
Other Employees :
Daniel Fung, Jeff Joaquim, Nick Chiarore, Wally Kennedy
December 10, 2015
Courteous and energized staff, service completed promptly Long term, well established quality auto dealership, with long term,knowledgable, talented staff. Staff energized and personable in dealing with cust Long term, well established quality auto dealership, with long term,knowledgable, talented staff. Staff energized and personable in dealing with customers, work completed as quoted and on time. Comfortable waiting lounge, with convenient media center for customer comfort. More
by Sporty
October 21, 2015
In and out in half an hour. Ken Shaw Lexus has provided scheduled maintenance for our RX450h since our purchase in 2009. On this occasion service was required for the vehicles re Ken Shaw Lexus has provided scheduled maintenance for our RX450h since our purchase in 2009. On this occasion service was required for the vehicles rear lighting. It was early evening yet the dealership serviced the car immediately and the lighting issue was resolved within half an hour. As usual staff were friendly and efficient and we enjoyed our brief stay in the lounge. More
by Ron1945
Employees Worked With
Several
October 16, 2015
five star dealrship Having dealt with Ken Shaw since 2004, they are definitely a first class operation. From Michelle on the sales side to Shameer, Sandy and Yolano on t Having dealt with Ken Shaw since 2004, they are definitely a first class operation. From Michelle on the sales side to Shameer, Sandy and Yolano on the service side, always a pleasure to deal with. So I give Ken Shaw a 5 star PLUS! More
by D Medved
Employees Worked With
Other Employees :
Michele Cormier, Shameer Hussain, Yolano Whittier, Sandra Marteleira
May 08, 2015
"Excellent service department " My wife brought in our 2010 Lexus Rx 350 for a service issue with out an appointment on a very busy day and they were able to fit her in.They had dia My wife brought in our 2010 Lexus Rx 350 for a service issue with out an appointment on a very busy day and they were able to fit her in.They had diagnosed the problem within an hour.The repair couldn't be done that day so they gave her a rental (Lexus es 350)nice! We were a few thousand kms outside of our warranty so the repair was not covered(approx.$1300+tax). I was not happy because this was a part that should last the life of the vehicle. Called Lexus Canada customer service explained my situation and they told me to contact the service manager Shameer Hussain. He was able to get the part covered under warranty and cover some of the labor. Thanks to Shameer for all his help and Jeff for the fantastic service . Although I am disappointed with Lexus Canada for not covering the full repair on a problem that has plagued Toyota (Lexus)SUVs since the late 1990s! More
by Rick B
November 04, 2014
Exceptional Service and Great Advice We always receive the very best personal service and excellent advice and repairs from the service department. They take the time to explain and ensur We always receive the very best personal service and excellent advice and repairs from the service department. They take the time to explain and ensure that any concerns are resolved at the time of service. We have over 25 years of experience with Ken Shaw - we buy and service our vehicles at Ken Shaw - Ken Shaw has earned our trust and we would never take our vehicle anywhere else . More
by Hodgins5
September 19, 2014
Ken Shaw Lexus - Highly Recommend In all the years my family and I have been with Ken Shaw... we have always had amazing service. The people are friendly, very helpful, personable, an In all the years my family and I have been with Ken Shaw... we have always had amazing service. The people are friendly, very helpful, personable, and kind. The service has been fast and always done well. I've got a very busy schedule with little time to spare - they have always accommodated and made the whole experience painless. Amongst others, Alex Tel (Body Shop) and Raymond Kan (Sales) have been incredible. I can't imagine doing business anywhere else. Thank you to everyone at Ken Shaw! Vanessa C. More
by VanessaCatherine
Employees Worked With
Alex Tal (Body Shop)
July 12, 2014
A Class Organization My experience with Ken Shaw has always been a positive one. What's so nice is to see the same faces over the past 8yrs. This alone says a lot about My experience with Ken Shaw has always been a positive one. What's so nice is to see the same faces over the past 8yrs. This alone says a lot about an organization. From speaking with Wiesia to make an appt. and then Yolano or Sandy to help with the service has always been a pleasurable experience. Always accomadating, friendly and helpful. This is the reason I travel from 70km to have my car maintained/serviced. 5stars for the service department. Betsy T More
by Whirlwinds
November 26, 2013
Being the mother of a handicap son, it is sometimes very difficult to get appointments/services to work around my son's programs. BUT NOT AT KEN SHAW LEXUS! Sandra was completely understanding & accomodated difficult to get appointments/services to work around my son's programs. BUT NOT AT KEN SHAW LEXUS! Sandra was completely understanding & accomodated me! Yolano has also assisted me greatly in the past. This is my 3rd Lexus over several years & I keep coming back, not only for the fabulous vehicles but also for the wonderful service & staff! 5 PLUS STARS!!! I would not go anywhere else!!! More
by MaryAnnBarkin
Employees Worked With
Other Employees :
Sandra ( this present visit) and Yolano (mostly in the past) AMAZING STAFF!!!
