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Island Ford Superstore

Duncan, BC

4.8
1,164 Reviews
Island Ford Superstore is your centrally located Vancouver Island Ford Dealer. Our 22,000 square foot state of the art location in Duncan, BC has recently changed its name to Island Ford from Flagship Ford. We are situated approximately 30 minutes north of Victoria, BC and only 30 minutes south of Nanaimo, in the Cowichan valley. Looking for a Ford Dealer in Parksville, Courtney, Comox or the Campbell River area? Give us a call or come down and visit us, we know the trip will be worth your while.
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6456 Norcross Rd

Duncan, BC

V9L 6C5

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Showing 1,164 reviews

December 18, 2015

Sales associate Sandra was a pleasure to deal with buying my escape! I have dropped by the dealership on several occasions for some assistance with the electronics an More

by Pat 789
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
December 18, 2015

Dave Faithful and Service Department have been wonderful Dave Faithful has a tremendous product knowledge and an extremely willing attitude to help you make the right purchase for you. Dave's honest and stra More

by dan
Recommend Dealer
Yes
Employees Worked With
December 18, 2015

Dave Faithful is a pleasure to deal with! I have been thinking of purchasing a used Ford Edge for sometime. When my husband came across the 2011 listed online I thought I would pop in and see More

by Wendy Wilson - Wilson Unique Interiors
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
December 17, 2015

Negative, very stressful, pretend to care Took my car hoping to trade it in for something better. I was offered a small amount for my trade in but instead offered me some discounts but in the More

by Mistie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Chris Tarala, Derren Jesson
Dec 17, 2015 -

Island Ford Superstore responded

Hi Mistie, We very sorry you felt like you've had a negative experience with our dealership and staff. If you could please give me a call directly at 250-748-5555 I would like to better understand what we could have done better help you or if there's anything we can do know to assist you. Regards, Justin Pambrun General Manager

December 16, 2015

I love my new car!! Kyle Martin went above and beyond in helping me make this happen. From emailing the applications, keeping in contact through text, email and telephone More

by Victoria
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2015

A very good salesman!! So ya, Matt is very good at what he does. I went in to have a faulty wiper blade replaced on our 2014 Edge and long story short we now have a 2015 F-1 More

by steve.lawson.777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dan Spicer, Chris Tarala, Matthew McIntosh, Isabelle Beauchamp
December 16, 2015

Excellent Experience Just picked up my Ford Edge - treated very well at Island Ford - no pressure sales and very informed salesperson - will go back for future purchase. More

by fordgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Tarala
December 16, 2015

Excellent costomer service I've dealt with the dealership for about 10 years generally dealing in lease vehicles and have had very good success. My leasing representative has be More

by DH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Susie Irvine
December 15, 2015

great service friendly people This is the 6th vehicle I have purchased through this dealer and the great service and advice is what keeps me coming back. This time I delt with Sand More

by Scott henning
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Janette Pauling
December 14, 2015

Great customer service We have purchased 2 trucks from Matt. The dealership has great customer service and have been very accommodating going above and beyond. Would reco More

by Kim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
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