
Island Ford Superstore
Duncan, BC
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Sales associate Sandra was a pleasure to deal with buying my escape! I have dropped by the dealership on several occasions for some assistance with the electronics an Sandra was a pleasure to deal with buying my escape! I have dropped by the dealership on several occasions for some assistance with the electronics and she was very pleased to explain and reset the Bluetooth. I would definitely recommend Sandra to potential clients. More
Dave Faithful and Service Department have been wonderful Dave Faithful has a tremendous product knowledge and an extremely willing attitude to help you make the right purchase for you. Dave's honest and stra Dave Faithful has a tremendous product knowledge and an extremely willing attitude to help you make the right purchase for you. Dave's honest and straight forward approach fosters trust and loyalty. He has taken care of myself and family for 25 years. More
Dave Faithful is a pleasure to deal with! I have been thinking of purchasing a used Ford Edge for sometime. When my husband came across the 2011 listed online I thought I would pop in and see I have been thinking of purchasing a used Ford Edge for sometime. When my husband came across the 2011 listed online I thought I would pop in and see Dave since I have dealt with him before and found the experience friendly and no pressure. I would highly recommend Dave to all my friends who wish a trouble free experience in purchasing a new or used vehicle. I would have no problem returning to Dave at Island Ford for a newer Edge down the round. Wendy Wilson Wilson Unique Interiors More
Negative, very stressful, pretend to care Took my car hoping to trade it in for something better. I was offered a small amount for my trade in but instead offered me some discounts but in the Took my car hoping to trade it in for something better. I was offered a small amount for my trade in but instead offered me some discounts but in the end still didnt work for my budget. It would have worked if they would have given me more trade in value for my car. Buying a car is stressful enough but to add the pushy attitude of someone like Bryan the experience was certainly a very negative experience. When I came back to get my deposit, it was pretty obvious that all they wanted was for me to accept the deal otherwise he just turned around and didn't care. I feel that I was descriminated due to my illness and that is why I was never treated fairly. I know why the value of my car is smaller in compare from the other dealers but he always have an excuse. As he says it is not his problem if other dealers is offering me more for my car. Today I talked to this guy and once again he has proven that he doesn't really care about losing one customer, pleasing a customer is obviously not their motto but rather sell, sell, sell! I have no faith in the brand to begin with, now I have no faith in the sales department...very uncertain about the service department as well but I'm giving them a chance to make it right. I'm keeping my fingers crossed. God permit, this is going to be the first and last from this dealer, not sure if I will have another ford after this one. More
I love my new car!! Kyle Martin went above and beyond in helping me make this happen. From emailing the applications, keeping in contact through text, email and telephone Kyle Martin went above and beyond in helping me make this happen. From emailing the applications, keeping in contact through text, email and telephone before, during and after my purchase. He was extremely thorough, especially during the purchasing process and taking the time needed to ensure I understood how everything worked. He has also followed up with me twice in the past two weeks to see if I have any questions at all. He was very polite and understanding of my situation, easy to talk to and very knowledgeable about Ford's inventory. Thank you so much, Kyle!! More
A very good salesman!! So ya, Matt is very good at what he does. I went in to have a faulty wiper blade replaced on our 2014 Edge and long story short we now have a 2015 F-1 So ya, Matt is very good at what he does. I went in to have a faulty wiper blade replaced on our 2014 Edge and long story short we now have a 2015 F-150 XLT Sport sitting beside the Edge. We were going to wait til next year for the new truck but after talking to Matt for about 5 minutes the ball was in motion. I couldn't be happier with the way the whole deal went down. Our 3rd new vehicle from this team in the last 3 years and we wouldn't hesitate to come back. More
Excellent Experience Just picked up my Ford Edge - treated very well at Island Ford - no pressure sales and very informed salesperson - will go back for future purchase. Just picked up my Ford Edge - treated very well at Island Ford - no pressure sales and very informed salesperson - will go back for future purchase. More
Excellent costomer service I've dealt with the dealership for about 10 years generally dealing in lease vehicles and have had very good success. My leasing representative has be I've dealt with the dealership for about 10 years generally dealing in lease vehicles and have had very good success. My leasing representative has been Dave Faithful for all 10 years and I have found Dave to be honest, knowledgeable, super helpful and personable with no pressure. I have recommended Dave to many friends and work colleagues. Edie in finance has been similarly excellent to deal with every time I've dealt with the dealership, and Susie and Deanna in service are top notch. More

great service friendly people This is the 6th vehicle I have purchased through this dealer and the great service and advice is what keeps me coming back. This time I delt with Sand This is the 6th vehicle I have purchased through this dealer and the great service and advice is what keeps me coming back. This time I delt with Sandra who was amazing through the whole process. She is very professional and friendly and knows her products. I will refer people to this dealership and Sandra. Thank you for all your help More
Great customer service We have purchased 2 trucks from Matt. The dealership has great customer service and have been very accommodating going above and beyond. Would reco We have purchased 2 trucks from Matt. The dealership has great customer service and have been very accommodating going above and beyond. Would recommend Island Ford and Matt. More