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Island Ford Superstore
Duncan, BC
1,164 Reviews
Island Ford Superstore is your centrally located Vancouver Island Ford Dealer. Our 22,000 square foot state of the art location in Duncan, BC has recently changed its name to Island Ford from Flagship Ford. We are situated approximately 30 minutes north of Victoria, BC and only 30 minutes south of Nanaimo, in the Cowichan valley.
Looking for a Ford Dealer in Parksville, Courtney, Comox or the Campbell River area? Give us a call or come down and visit us, we know the trip will be worth your while.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,164 reviews
December 29, 2015
Excellent service! Our experience in purchasing a new F350 from Ryan was great! He went to great lengths to provide whatever we needed and provided updates and informati Our experience in purchasing a new F350 from Ryan was great! He went to great lengths to provide whatever we needed and provided updates and information along the way. I would have absolutely no reservations in purchasing from Ryan and Island Ford again!! More
by John&Annette
December 29, 2015
A great salesman. David Faithfull is a true gentleman and goes above and beyond the call of duty for customer service. He values your time and simplifies the process. David Faithfull is a true gentleman and goes above and beyond the call of duty for customer service. He values your time and simplifies the process. More
by Monty
December 29, 2015
Very Good Service I have a 2015 ford fusion witch i bought from Mat and he has bean very helpfull we have bean well looked after and are happy with our dealings with Is I have a 2015 ford fusion witch i bought from Mat and he has bean very helpfull we have bean well looked after and are happy with our dealings with Island Ford and with Mat in Partickular very helpful Thank You So Much Every One At Island Ford More
by davidgg
December 29, 2015
Car buying the way it should be!! I have bought 3 trucks from Dave over the years and will hopefully be buying my 4th in the not so distant future. My parents have also purchased 2 veh I have bought 3 trucks from Dave over the years and will hopefully be buying my 4th in the not so distant future. My parents have also purchased 2 vehicles. Every time I have dealt with Dave and will only deal with Dave. Dave has made the car buying experience easy and painless. Dave is a VERY busy, salesman and sometimes I don't know how he keeps everyone happy. Dave isn't just focused on the sale, his after sale customer care is EXCELLENT as well. Dave has always been there to take care of me and any questions that I may have or any issues. The dealership is great to deal with. I drive up from Victoria to have my vehicles serviced all the time. Well worth it, as the dealers in Victoria are so painful to deal with. Service department has been good to deal with as well. Edie has been awesome at offering me any other services and securing the best financing for my vehicle. Good work, by a good team! Thanks guys! More
by Fordlover
December 29, 2015
Very Good Experience I had a very very good experience purchasing a used F150 truck from Matt. Matt was very professional and made the process very easy. I would highly r I had a very very good experience purchasing a used F150 truck from Matt. Matt was very professional and made the process very easy. I would highly recommend using Matt and dealing with Island Ford. I know I will be back again. Thank you! More
by Robert
Employees Worked With
December 29, 2015
Great guy-would seek him out to assist us again Ivan and Ryan were both very welcoming, friendly and helpful. They treated us very well and I appreciated how the decisions and options were provided Ivan and Ryan were both very welcoming, friendly and helpful. They treated us very well and I appreciated how the decisions and options were provided for "us" to decide vs "this is the two choices you have". Both Ryan and Ivan were accommodating and easy going. Ryan is Very knowledgable and informative on all the different models of vehicles-right down to the technical set up of features in the vehicles/fuel mileage/Eco boost and so on. A great experience overall and would recommend Island Ford to everyone. Go see Ivan and Ryan to buy your next vehicle! More
by Dorothy
Employees Worked With
Ryan Provencal, Ivan Phan
December 28, 2015
Great car! Buying a car is not something people do often, but if you do need one... Island Ford in Duncan is the place to go. Ask for Kyle Martin, he's knowledga Buying a car is not something people do often, but if you do need one... Island Ford in Duncan is the place to go. Ask for Kyle Martin, he's knowledgable, puts you at ease and takes the time to explain things to you. Great guy.... The only thing..... After you buy your car/truck, which you will..... You'll have to give him a hug. Great job Kyle! More
by Cathy
Employees Worked With
December 28, 2015
Easy and painless My second truck purchase from Dave but third for the family. He's always such a pleasure to work with he makes everything as smooth as possible. My second truck purchase from Dave but third for the family. He's always such a pleasure to work with he makes everything as smooth as possible. More
by 2013fx4
December 27, 2015
Always Delights We were looking for a reasonably priced vehicle for my daughter trying to keep payments low. As usual Dave listened an provided a creative and respons We were looking for a reasonably priced vehicle for my daughter trying to keep payments low. As usual Dave listened an provided a creative and responsive solution an she is thrilled. Now both daughter have had the pleasure of working with Dave.. .you continue to making the car buying experience a delight More
by 2015 mustang
Employees Worked With
December 27, 2015
Top-notch Service I am very impressed by the team at Island Ford, particularly David in Sales, along with Deanna and Susie in service and Mike in parts. All three are c I am very impressed by the team at Island Ford, particularly David in Sales, along with Deanna and Susie in service and Mike in parts. All three are customer-focused, knowledgeable and able to handle complex situations with skill and style. They have each in their own contributed to making my Island Ford experiences very positive. Island Ford in Duncan is a dealership that has truly adopted a culture of customer focus. More
by OPD
