I don't buy the car... I buy the dealership and their people
As someone who sold cars when he was a lot younger, I approach the purchase of a vehicle with an absolute lack of passion. I don't even like cars muc
As someone who sold cars when he was a lot younger, I approach the purchase of a vehicle with an absolute lack of passion. I don't even like cars much. If you asked me, I couldn't tell you anything about the cars I drive except if they are comfortable, reliable, have a decent radio and, now that I am a lot older, easy to get into. Now, while I don't care much about cars... I am a typical grumpy old man when it comes to service. I don't buy the car... I buy the dealership and the people representing them.
When I first started looking for a new vehicle I approached the purchase with a total lack of interest. After experiencing the old style selling of dealers in Victoria I happened to go on line and ended up on what was then the Ken Evans Ford web site. I sent an information that I wanted a new truck. I didn't care about anything except I wanted a four door model.
I seem to recall, it was the next day and Edie Lange phoned me to come up to Duncan and pick up my truck. She introduced me to Dave Faithful and after I had chatted about my attitude toward car buying, Dave took my current truck for appraisal and then they flopped the paperwork on the desk and I signed. The insurance agent showed up and joined the gathering and I signed again. Dave put the plates on the new truck, walked me out, handed me the keys and that was that.
I'm on my fourth vehicle from what is now Island Ford. They have a nice new location, with a nice new building but still have a lot of good old attitude. I still don't know what I will drive away with when I change vehicles, I only know it will come from Island Ford and that Edie and Dave will do the leg work for me and I will still follow their advise. I'll spend more time socializing and having coffee than working on a deal... you can do that when you deal with people you trust.
As an old guy, I have an insurance policy specifically to handle the car issue when I'm not around anymore and my son has to take over. It is all set up for him to call Edie and Dave and they will take care of him as they have me.
I like the small town attitude with the big city capability... I like the hands on presence of Bernadette... I like the place and suggest to anyone considering a new car or truck to give them a try... you can't go wrong.