Island Ford Superstore

Great Service Dept. Initially purchased and serviced vehicle at Suburban in Victoria. Over three separate services I felt like I was just a number in the system and had o Initially purchased and serviced vehicle at Suburban in Victoria. Over three separate services I felt like I was just a number in the system and had one particularly disappointing experience. We then decided to try another dealership and have to say that Island Ford is completely different and BETTER! I actually feel like my business there is appreciated and have nothing but good things to say about Sue and Deanna. Thanks, Doug More

Customers For Life Now! We were in a desperate situation as our car died and we needed a vehicle ASAP. They could have taken advantage of our desperation but were instead sy We were in a desperate situation as our car died and we needed a vehicle ASAP. They could have taken advantage of our desperation but were instead sympathetic to our predicament. I now know why this dealership came highly recommended by family and friends......and it definitely lived up to it's reputation! Friendly, no pressure and very knowledgeable staff! From the salesman to the financing department and above. The GM even made a point of shaking our hands and introducing himself and congratulating us on our purchase! I work in sales and was blown away at the customer service we received. We are definitely customers for life now. More

New Car for Valentines Day It was a real pleasure to work with Sandra Jurcic on the purchase of our new (used) 2014 Ford Fusion Titanium. Sandra, Derren, Bryan and a host of ot It was a real pleasure to work with Sandra Jurcic on the purchase of our new (used) 2014 Ford Fusion Titanium. Sandra, Derren, Bryan and a host of others were extremely professional during the purchase of our car. The best part for my wife and I was the 'non-pressure' sales approach that we received. The Ford Fusion itself is an excellent car and a real pleasure to drive. I would strongly recommend dropping in to see Sandra if you are in need of a new or slightly used car. She will treat you with kindness and make sure you are happy with your purchase. Thanks again Sandra! More

Derren Jesson Thank you for your great personality! I love truck and so does Charlie (dog)! Derren you are awsome!!!! I will recommend you any time. Thanks Roxanne Thank you for your great personality! I love truck and so does Charlie (dog)! Derren you are awsome!!!! I will recommend you any time. Thanks Roxanne Wandler More

Plesent and informative I found my experience plesent in that it didn't feed rushed or pressed with sales, finance, and insurance. informative in the Sales for car opinions , I found my experience plesent in that it didn't feed rushed or pressed with sales, finance, and insurance. informative in the Sales for car opinions , as finance options, and insurance options. Over all one the best new car lease experience I have ever had. Thank you. More

Excellent Service The staff was friendly and the service was great. Our sales person was very nice and knowledgeable about the vehicle we were purchasing. Very good ser The staff was friendly and the service was great. Our sales person was very nice and knowledgeable about the vehicle we were purchasing. Very good service More

The service was great The salesman went out of his way to assist us and he was honest and straight up with us and we felt welcome.The rest of the staff was great to. The salesman went out of his way to assist us and he was honest and straight up with us and we felt welcome.The rest of the staff was great to. More

new f150 Sandra was great , all staff makes a good effort to make sure you leave happy. I will recommend her and the dealership. Love my new truck. Sandra was great , all staff makes a good effort to make sure you leave happy. I will recommend her and the dealership. Love my new truck. More

Straing up! My experience with my F150 purchase was excellent from start to finish. Ryan P was completely honest and straight up with the sale process and selecti My experience with my F150 purchase was excellent from start to finish. Ryan P was completely honest and straight up with the sale process and selections. I knew what I wanted before going in and was not pushed into other things. Mere slight look at some options but not a pushy situation that would leave me feeling annoyed or flustered. Quickly narrowing my options that fit my needs and we were on our way to closing a deal. Bryan was also excellent in making my truck purchase a happy experience. He was able to financially make my dream truck happen at an affordable price! I would encourage anyone to stop by the sore and check out what they have.. even if its to look at the off-road beast in front :) More

Uncommon requests Picked up a new Focus and wanted to make some changes to the chimes etc... Ford customer service was sadly typical of call centre type responses. I Picked up a new Focus and wanted to make some changes to the chimes etc... Ford customer service was sadly typical of call centre type responses. I phoned Chad and went over it with him and he said "...bring the car in and I'm sure we can do something". I took the car in and he was true to his word. I continually say I don't like cars, as such, and that hasn't changed but I know good service when I see it and these guys are excellent. Susie and Deanna are always upbeat and friendly but on this occasion Chad and Bruce were more than a step beyond the norm. Problem solved! These guys are worth the trip up from Victoria... I haven't gone to any of the Ford dealers in the Victoria area for even a light bulb in years. As someone who believes when it isn't broke don't fix it.... I think it also applies that when it works stay with it and don't mess it up. Such is the value of a good relationship with Island Ford. Give them a try, they are worth the drive. More