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Great West Chrysler Jeep Dodge

Edmonton, AB

4.6
1,903 Reviews
Great West Chrysler is proud to be at your service for all of your automotive needs for over 25 years in Alberta. Our group of premier dealers in Edmonton welcomes you to our new, interactive website. Whether you’re in the market for an exceptional new vehicle or top-quality used vehicle, we have expertise, selection and convenience of our eight locations that simply cannot be matched in the province. Here online you can view detailed specifications of each model, schedule a test drive, have us send you a price quote personalized to your stated preferences, and get pre-approved for credit for maximum convenience. Use our handy vehicle comparison tool to help you decide which new or used vehicle is best for your needs. You can also learn more about our top-rated service departments, where our experienced technicians can take care of all your maintenance and repair and detailing needs, you can even schedule your next service visit directly online. We feature a well-stocked parts and accessories department including our own store, from which you can order needed components online as well. The benefits of coming to Great West Chrysler don’t end there either! We invite you to read up on the best warranty packages in the industry, available only from our group of dealers, and to check out the manufacturer’s promotions as well as our own exclusive special offers. At any time, our team of dedicated and friendly professionals is on hand to answer all your questions and comments. Great West Chrysler is a committed member of our community and is active in charity work in Edmonton and the surrounding area, we are known for our outstanding efforts with The Stollery Children’s Hospital raising over 1.5 Million - learn all of that and more right here!
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17817 Stony Plain Rd NW

Edmonton, AB

T5S 1B4

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Showing 1,903 reviews

June 09, 2021

My sales experience at Great West Chrysler in Edmonton was perfect. Everyone was very courteous and professional. The sales people were prompt and on time with all promises of delivery and meeting my ne More

by James88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinny (Vineet) Sachdeva, Garret Anderson
Jun 10, 2021 -

Great West Chrysler Jeep Dodge responded

Thanks for coming to see us James, we appreciate your business! Customer experience is our top priority, so if you need any other help with your vehicle, please let us know.

June 07, 2021

Salesman was excellent , we have bought several vehicles through him . This sale the finance office failed us completely ! Promises where made & NOT Kept ! He promised on Fri that he would transfer the regi More

by gman57
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Imi Merali
4.0
This rating includes all reviews, with more weight given to recent reviews.
Trong Nguyen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2021 -

Great West Chrysler Jeep Dodge responded

Hello gman57. Thank you for taking the time to review us. We always strive to provide the best service possible, and we apologize that your experience did not exceed expectations – this is not typical for our dealership. We are constantly striving to improve our level of customer service and your input is invaluable; as such your comments have been forwarded to our management team. In regards to your recent experience, we want to make sure your situation is resolved to your satisfaction, and you are welcome to speak to our General Manager at 780-483-5337.

Jun 15, 2021 -

gman57 responded

Today is June 15 & again I am faced with another disappointment due to dealing with Great West Chrysler to add to my frustration . The finance department promised me a smooth transition from the loan on my previous truck to this new one . I felt that there may be problems back when I took the new truck home . When I was fighting with them over the cash back cheque they said there were difficulties with the financing documents ?? Today I have found out that there has been mistakes with payment withdrawals done at my bank , leading me to believe that my distrust with the financial department at GWC is not doing their jobs properly .

Jun 15, 2021 -

gman57 responded

When my review first went in I received a text message from the GM at GWC apologizing for the situation & asked me to explain my situation & problems . He wanted to look into things to see if he could resolve the problem I had & regain our trust in GWC . That was approximately a week ago & I haven't heard a single word since !

Jun 21, 2021 -

gman57 responded

Hi, after talking with Zach, the General Manager at GWC we where able to see that some of our communications had not got through to the other party . This caused some confusion between us . Zach was very interested in repairing some of the bad feelings that we started to get towards GWC . As we got to know each other better we where able to talk out the problems & come to resolve the issues & we have begun to restore the great relationship with Zach & GWC . I would also like to thank Alison (finance Manager) for her help in correcting things & bringing the relationship back . Sometimes better communication can go a long way to make the new truck experience great again . My confidence in GWC has come a long way in a short time thanks to Zach, Imi & Alison . We are seeing what has brought us back so many times to GWC . Thanks again for making us feel we are important to you & your staff .

June 06, 2021

They had no product in stock re: new RAM pickup trucks. The only new ones were pretty basic with minimal options. I learned that my trade-in vehicle had gone up $5,000 over the past 3 months. If they More

by Murray
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garret Anderson
Jun 07, 2021 -

Great West Chrysler Jeep Dodge responded

Hi Murray. Thank you for rating us. Customer experience is our top priority, and we are glad that you are happy with your experience at our dealership despite the inventory challenges to our business during the pandemic. Our commitment remains to you the customer, and we thank you for sharing your experience at Great West Chrysler.

May 31, 2021

We greatly appreciate the services rendered to us. We loved the hospitality given by Vinny to an extent that we ended up buying two vehicles More

by Kudzai
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trong Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vinny (Vineet) Sachdeva
Jun 07, 2021 -

Great West Chrysler Jeep Dodge responded

Thanks for coming to see us Kudzai, we appreciate your business! Customer service is our top priority, and we're glad Vinny was able to assist in your purchase. If you need any other help with your vehicles, please let us know.

May 28, 2021

Bought a used 2018 Ram 1500 Sport from Whitroy, and he worked hard to get me the deal I wanted. He was genuine and honest! More

by Matt
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eden Donahue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Whitroy George
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Great West Chrysler Jeep Dodge responded

Thank you for rating us Matt! We are glad that you are happy with your experience at our dealership, and that Whitroy was able to assist. If there is anything else, please do not hesitate to ask!

May 26, 2021

It is a great experience buying my 2018 Chevrolet Malibu with the help of Vinny. He was very helpful and friendly and Janie of finance as well. I would highly recommend them to others if they plan to acquir More

by June
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinny (Vineet) Sachdeva
May 27, 2021 -

Great West Chrysler Jeep Dodge responded

Thank you for the positive review and recommendation, June! We always strive to provide the best service possible, and we are glad you chose our dealership!

May 16, 2021

Hi everyone just bought my 2021 3500 at great west Chrysler and I’m telling you what a good experience dealing with Vinny is a man of is word everything he said he would do he did and that’s rare comi More

by Miguel G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinny (Vineet) Sachdeva
May 17, 2021 -

Great West Chrysler Jeep Dodge responded

Hi Miguel. We are happy Vinny was able to assist in your purchase of a RAM 3500. Thank you for your 5-star review, and if there is anything else we can do for you, please do not hesitate to ask!

May 08, 2021

Love the service y’all give to me and my wife, was really really good and we truly appreciate it.... it’s was really nice More

by tigersmith523
Recommend Dealer
Yes
Employees Worked With
Eden Donahue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vinny (Vineet) Sachdeva
May 10, 2021 -

Great West Chrysler Jeep Dodge responded

Thank you for sharing your review tigersmith523! We're so glad you are happy with the service we could provide. If you need anything else, please don't hesitate to reach out to us again

April 23, 2021

Dealership is very helpful and has meet or exceeded our expectations. Taz loans helped out with the finance we need. CJ was fast and got us a great rate. More

by Onl99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Savoury, CJ Chamberlain
Apr 23, 2021 -

Great West Chrysler Jeep Dodge responded

Hello Onl99! We are happy to hear you had such a great experience, and that CJ was able to assist. We thank you for your business, and if you have more questions, just let us know!

April 22, 2021

Not happy asked for oil change this wasn’t done. Also having to pay for clips on a new vehicle the labour could have been free what’s the point of having warranty More

by Lhirondelle.patsy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Max in service.
Apr 23, 2021 -

Great West Chrysler Jeep Dodge responded

Hi Lhirondelle.patsy. We always strive to provide the best service possible, and complete service work according to you, the customer's, wishes. We want to make sure that we understand the situation described better, so that we can assist you further. Please speak to our Service Manager at 780-483-5337 about your visit.

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