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Great West Chrysler Jeep Dodge - Service Centre

2.8

43 Lifetime Service Reviews

17817 Stony Plain Rd NW, Edmonton, Alberta T5S 1B4

43 Reviews of Great West Chrysler Jeep Dodge - Service Center

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December 27, 2019

"Hi all, I received today for a signal light replacement..."

- M.mokros

Hi all, I received today for a signal light replacement on the passenger mirrow. I remember from the past I paid around $80. I had to pay $374.22 ... when I confronted the person at the till she told to talk to the person I was dealing with. When confronted her regarding the bill she explained to me that they had to break the little mirrow for blind spots in order to replace the signal light and that these are the cost. Unreal I will get an second opinion from AMVIC. they use to have a great service.

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Recommend Dealer
No
Employees Worked With
Aliyah
Jan 10, 2020 -

Great West Chrysler Jeep Dodge responded

Hello, we apologize for your experience getting your signal light part replacement. Please contact our General Manager, Zach Yachimec, at (780) 483-5337 so we can get this straightened out for you.

December 09, 2019

"Fantastic!"

- dslorenzgp

We were travelling and had car troubles with our Dodge Journey. We googled dealerships near us, and had the fantastic luck of finding this dealer. We didn't have an appointment, but they worked us in, and got us fixed up with a fairly major repair. Service didn't have any loaners left, but Sales jumped in and got us a loaner vehicle so we were not stuck while in Edmonton. The service and staff are absolutely TOP NOTCH at Great West Chrysler Jeep Dodge. Everyone we dealt with was super from the reception people in Service, to the service technicians, to the sales staff - you can't go wrong here!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Nemesio (Nemo) Gorgenyi
Dec 09, 2019 -

Great West Chrysler Jeep Dodge responded

Thanks for sharing your story with us, we're happy we could help you out! We're always glad to help people out of a jam. If there's anything else you need, don't hesitate to reach out to us again! We appreciate the review, and look forward to seeing you again, under better terms!

December 08, 2019

"Unbelievable bad"

- brnapper

Pulled in for oil change felt like I was in a club music loud,girls putting on makeup, and took over an hour! As we watch girls taking selfies still waiting hood up no one even looking at it. Went in to pay and told how bad the service was. This lead to a letter from management stating my warranty will be void if I go else where!! I've been going to Greatwest since 1991 and have bought many vehicles from Bart and his team. But have seen it not the same place I had first enjoyed going to there is still some employees that make it great and go out of there way to help you Magan in service is fantastic and Vern is alway so helpful and takes the time to help. I've always told friends about the dealership just wondering if I still will... I looked at new truck only to show if to my husband and the price was cheaper on website then what was quoted removed quickly as I phoned.

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Recommend Dealer
No
Employees Worked With
Other Employees : Megan (service) Vince(service)
Dec 10, 2019 -

Great West Chrysler Jeep Dodge responded

Hello, we're sorry about your latest experience with us and appreciate your business over the years. Please reach out to our General Manager, Zach Yachimec, at (780) 483-5337 so we can help resolve these issues.

November 22, 2019

"I’ve just experienced the best customer service at this..."

- Sharon

I’ve just experienced the best customer service at this dealership and wished to give feedback. I worked with Cindy Bray and Vinny Sachdeva who both went above and beyond in order to help me. In the end, I had a a recall on my vehicle addressed and since the vehicle is still under warrantee, the dealership made $0 on me today. However, Cindy spent over an hour on the phone acquiring information that would help me decide whether it would best for me to sell my car, trade it in, or keep it. Ultimately, I decided to keep my car. But if I need another car, I will certainly be coming back to talk to Cindy and Vinny again! Great job Great West Chrysler!! From a very happy customer.

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Recommend Dealer
Yes
Employees Worked With
Nov 25, 2019 -

Great West Chrysler Jeep Dodge responded

Thanks for sharing you experience with us, Sharon, we really appreciate it! Glad we were able to get everything straightened out for you. We look forward to seeing you again in the future, and please don't hesitate to contact us with anything you need.

August 13, 2019

"WILL NOT WARRANTY RECALL MESS UP"

- selenitis

went in to have them look at my vehicle in which they did a timing recall on a few years back, since they have done the recall there has been major vibrations coming from the engine. the plus have been done and i have a service folder on everything that has been done since new. i was pretty much told that i have to pay a diag fee for them to look at it when i know what the issue is. i was also pretty much told to fix it myself purchase tool needed to check timing. it has been looked at by mechanics who do not work at great west and i have been advised that timing is most likely out. funny how i didn't have these issues until i went in for a recall. will never go there again. will be escalating this to chrysler canada as i shouldn't have to take time out of my day constantly to fix a screw up. i understand that there has been some time and km in between visits but when i have maintenance records for all work done and no time to be taking vehicles in a for follow up work when the job should be done right the first time it is frustrating as all xxxx

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Recommend Dealer
No
Employees Worked With
service department didn't get names
Aug 15, 2019 -

Great West Chrysler Jeep Dodge responded

Hello, we apologize for your frustration with your vehicle issues since the warranty recall work. Please contact our Service Manager at 780-483-5337 so we can help resolve your vehicle problems.

June 26, 2019

"Customer Service"

- Cathy@123

Bought a brand new Diesel truck, lots of recalls. What upsetting is you try to book an appointment they, want to keep your truck all day, only do one recall at a time, than try to charge you. This has been going on for awhile. Book with Capital Chrysler Jeep Dodge, will fix more than one recall at a time. With no charge. You know where we will buy our next vechile.

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Recommend Dealer
No
Employees Worked With
Jun 28, 2019 -

Great West Chrysler Jeep Dodge responded

Hi Cathy, we're sorry for the service time on your truck and would are more than happy to field your concerns. Please reach out to our Service Manager, David Elgie at (780) 483-5337.

May 31, 2019

"Nothing done for 8 hours"

- Suomi780

Despite having an appointment for 8 am and assurances from the service advisor that I would be called once things were looked at, my 2013 Dodge Journey sat on their backlot for 8 hours untouched, no calls, apparently “lost in the computer”. Ya right.

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Recommend Dealer
No
Employees Worked With
March 04, 2019

"Dodge Grand Caravan 2016"

- mjv

We bought the grannd caravan last oct 2016, and after a year we heard a noise in upper right Passenger side. I bring the van for services and the service person told me that it's always the issue of the caravan, when I get the van the noise is still there, then for the second time I bring the van again for service same issue, the person from service department told me that they do there best but they can't find out or they can't fix why there's a noise in the area that I'm complaining. So until now I'm using the van everyday it's so annoying the noise that I hear in the van, it's just frustrating that I'm paying for the van but I'm not satisfied of what's happening in my car. Our other car from other company we didn't have any issue and it's already 6 years to us. And the caravn it's just 2 years but there's lot of issue. So sad

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Recommend Dealer
No
Employees Worked With
Customer service advisor
January 09, 2019

"Unexpected vehicle repair leads to a new vehicle"

- Neilloshag

Brought my 2010 Grand Caravan in for a repair. But discovered it was not worth fixing. Bjorn from service put me in touch with Eden and we found a suitable replacement and got me back on the road in a couple of days. LIke most garages the service cost was pricey but they gave me a fair trade in value and I think the purchase of the new Caravan was fairly priced. All folks were helpful and answered my follow up questions. Thanks to all.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Huffman
December 21, 2018

"BUY New sell used"

- Sandra1968

I would recommend purchasing new vehicals as the sales and management are freindly and try to work with you. However once the vehicals is older and you need repairs the service department is not equip with enough knowledgeable staff in electrical last 2 years told they only have one guy in that department. Apparently they now charge 157 fee that you pay in case they don’t find anything. Say What? If they do find you will be refunded she said. Ok so my cat made terrible noise on cold start when idling it shook like a xxxxxxx. Just got a call and was told that they test drove it yesterday nothing, and today they heard it at start up test drive and found a bolt missing I have extended warranty but not covered. Anyway I asked how long it took them she said about 20 min so ok 20 today I assume mb 20 yesterday and they replaced bolt. Still the fee I did not go down lol Pricey. I hope this is truly what is wrong with it as I had past experiences with up to 3 weeks to find an issue was a broken breather from oil change. Yet paper work and techs kept saying needs oil change. Hello sticker on the window that they had put there said I did not need for 8 tho km 3 -4 vehicals purchased from this comp but first time we kept past the 80 tho warranty. My husband is an mechanic but had no time to look at my renegade . I can’t wait till he goes in to pay that price for a bolt! Haha The service gals are awsome when you go to pay or make appointments in fact they are the only reason I keep taking my car to them instead of other dealerships. Yup buy new then you don’t need to deal with staffing issues or misdiagnosed problems

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Recommend Dealer
No
Employees Worked With
Roy Lakusta, Meagan Mclay, Mike Huffman, Chris Lakusta
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