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Great West Chrysler Jeep Dodge - Service Centre

2.9

36 Lifetime Service Reviews

17817 Stony Plain Rd NW, Edmonton, Alberta T5S 1B4

36 Reviews of Great West Chrysler Jeep Dodge - Service Center

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March 04, 2019

"Dodge Grand Caravan 2016"

- mjv

We bought the grannd caravan last oct 2016, and after a year we heard a noise in upper right Passenger side. I bring the van for services and the service person told me that it's always the issue of the caravan, when I get the van the noise is still there, then for the second time I bring the van again for service same issue, the person from service department told me that they do there best but they can't find out or they can't fix why there's a noise in the area that I'm complaining. So until now I'm using the van everyday it's so annoying the noise that I hear in the van, it's just frustrating that I'm paying for the van but I'm not satisfied of what's happening in my car. Our other car from other company we didn't have any issue and it's already 6 years to us. And the caravn it's just 2 years but there's lot of issue. So sad

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Recommend Dealer
No
Employees Worked With
Customer service advisor
January 09, 2019

"Unexpected vehicle repair leads to a new vehicle"

- Neilloshag

Brought my 2010 Grand Caravan in for a repair. But discovered it was not worth fixing. Bjorn from service put me in touch with Eden and we found a suitable replacement and got me back on the road in a couple of days. LIke most garages the service cost was pricey but they gave me a fair trade in value and I think the purchase of the new Caravan was fairly priced. All folks were helpful and answered my follow up questions. Thanks to all.

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Recommend Dealer
Yes
Employees Worked With
Mike Huffman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Eden Donahue
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 21, 2018

"BUY New sell used"

- Sandra1968

I would recommend purchasing new vehicals as the sales and management are freindly and try to work with you. However once the vehicals is older and you need repairs the service department is not equip with enough knowledgeable staff in electrical last 2 years told they only have one guy in that department. Apparently they now charge 157 fee that you pay in case they don’t find anything. Say What? If they do find you will be refunded she said. Ok so my cat made terrible noise on cold start when idling it shook like a xxxxxxx. Just got a call and was told that they test drove it yesterday nothing, and today they heard it at start up test drive and found a bolt missing I have extended warranty but not covered. Anyway I asked how long it took them she said about 20 min so ok 20 today I assume mb 20 yesterday and they replaced bolt. Still the fee I did not go down lol Pricey. I hope this is truly what is wrong with it as I had past experiences with up to 3 weeks to find an issue was a broken breather from oil change. Yet paper work and techs kept saying needs oil change. Hello sticker on the window that they had put there said I did not need for 8 tho km 3 -4 vehicals purchased from this comp but first time we kept past the 80 tho warranty. My husband is an mechanic but had no time to look at my renegade . I can’t wait till he goes in to pay that price for a bolt! Haha The service gals are awsome when you go to pay or make appointments in fact they are the only reason I keep taking my car to them instead of other dealerships. Yup buy new then you don’t need to deal with staffing issues or misdiagnosed problems

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Recommend Dealer
No
Employees Worked With
Roy Lakusta
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Huffman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chris Lakusta
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Meagan Mclay
November 18, 2018

"Lack of Follow up"

- Daniel

After several recalls (one for the tail gate latch being replaced) on our 2017 Ram 1500, we had an issue with our tail gate letting go twice while driving and damaging our vehicle. When we brought it in to the service department to have it assessed, the service manager told us he thought a blunt object had fallen on the vehicle from above. We were pretty offended at his comment, basically telling us he thought we had lied about how the damage occurred. We had arranged to see him a second time, but the service manager was not available at the pick up time we had arranged. We sent an email to Aaron Hutton at the dealership, who we had been in contact with and had helped coordinate the meeting, with no response. We then reached out to Chris Lakusta, the GM, also via email, again with no response. After that we had another recall for our 2011 Caravan and brought both to the Grove Dodge dealership where the service manager there (we did not get his name) took the time to meet with us, look at our vehicle and explain the situation, as he saw it, with courtesy and respect. He offered the name of a body shop that could help us repair the damage at a fair price. We appreciated his help and second opinion. Extremely surprised at Great West's poor customer service after being treated very well at the time of purchase with Imi in sales.

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Recommend Dealer
No
Employees Worked With
Other Employees : service manager
April 23, 2018

"Great service experience"

- Byran b

Our experience with Ray and the service department was first rate. Transmission was replaced on our Grand Caravan. Repairs completed sooner and at less cost than quoted, will definitely be back.

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Recommend Dealer
Yes
Employees Worked With
Ray, Laura.
March 22, 2018

"Jeep Emergency"

- Fiona91

I pulled my Jeep into their service bay about an hour before close on a Friday after my sunroof blew out while I was driving home from work. In less than an hour it was entered into the system to be looked at on the next Monday and I was on my way in a loaner. The staff were friendly, supportive and sympathetic. The repair was fast and well done. The Service Manager is professional and graceful under pressure. I’m a very loyal Dodge/Jeep consumer and this is why. Impeccable service and response to emergencies. I would recommend this Service Team for all your service needs.

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Recommend Dealer
Yes
Employees Worked With
Ray Landry. Laura (service rep) Megan Little (Service Reception).
March 09, 2018

"Great service manager "

- Miles

I had warranty work done today my service manager big T as I call him had it looked after properly and had it finished and in my hands before noon now that's service thank you big T I'll be back to see you if I have any other needs thanks Miles

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Recommend Dealer
Yes
Employees Worked With
Tyrell
February 28, 2018

"Staff very rude. Did not apologize, they lost my garage doo"

- Jenny1234

Becouse they lost my garage opener when they service my van. Did not apologize technicians denied he did not see it. It was on top of the radio he did not see it very careless. Should apologize at least. Even the service advisors, Did nor have a good customer service.blame me for putting my garage opener on top of the radio.

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Recommend Dealer
No
Employees Worked With
Don't know hus names hus technicians.
February 15, 2018

"xxxxin wicked good time eh!!"

- Sweet tutors 🤓

Good sales guy all around.......xxxxing guy really knew his xxxx it was awesome!!! Management as well over all good xxxxin service eh! You guys are xxxxin alright eh !!

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Recommend Dealer
Yes
Employees Worked With
Jim White
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Bjorn Foxford, Wesley Harding
February 11, 2018

"Frustrating Exp but Great Service Recovery"

- Paul6789

I am dissapointered to share this review as I have been going to GWC for a long time. I recently took in my Dodge Nitro because it had no heat. Changed the thermostat and recommended to flush core. First day get vehicle back, now overheats on highway. Take back, service changes the water pump now. Service test drives and gives me ok. I drive it again no heat and again overheats. Take back and the diagnose the I need to replace heat core. So after close to $2k in needless repairs, 4 breakdowns on road and 3 weeks in shop and still NO heat want to replace the heat core for another $2500. Instead we decided to put a bypass on the system and truck will run but no heat and I would sell. Over the 3 weeks, I advised the service team they should have a sakesperson talk to me?? Never did. I needed a loaner for the time in shop. Had the use of a loaner for one day that I still haven’t received my $200 deposit back? I could tell the service advisor (Tyrion) did care but was frustrated by the car issues. When I questioned why my water pump would need to be replaced after they changed the thermostat he said it was likely because of the age. When my truck broke down for the 4th time (all for the same reason all after they changed the thermostat). Enough was enough. I really feel they were just making up diagnosis to keep me paying!! I have driven Dodge for over 25 years and won’t use Great West. No confidence and questionable tactics. The good news. St. Albert Dodge picked up a new sale and a new customer. They were the closest dealership to where my truck broke down for the final time. Probably the easiest sale they ever made. Update: Had a follow call from Ray (Service Manager @ GWC) which was really appreciated. Most companies don’t listen or follow up with disgruntled clients. He does! Took the time to listen and understand my frustration. Had a very good conversation how things could may happened and together we both came to very good understanding. He realizes where they could improve and I appreciate his follow up. I think I may have to give them another chance.

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Recommend Dealer
Yes
Employees Worked With
Service dept
1
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