Finch Hyundai - Service Centre

This service manager is very difficult to deal withShe This service manager is very difficult to deal with She speaks over you when you are trying to explain your frustration with a problem When informat This service manager is very difficult to deal with She speaks over you when you are trying to explain your frustration with a problem When information was given to me and I advised that on four other occasions this information differed her reply was ‘perhaps it was because you were upset and I would think you would respect my giving you this information THIS time’. I was spoken to as though I was a child despite the fact that I am a 50 year old woman. She gives an air of both superiority and indifference despite the fact that I was calling regarding a known issue for which my vehicle has been in four times already, and for which there is currently a class action suit against Hyundai at this time I have dealt with the owner who was great to deal with but Darlene makes me wish I could take my problems with the vehicle elsewhere just to avoid having to deal with this arrogant, rude and non customer friendly representative. If you purchase from Hyundai I pray that you have no major issues to deal that require you having to deal with her More

jeff was very pleasant and knowledgeable, repair was expensive but costs were outlined in detail, several calls between us to explain problems and cost, met in person when I picked up my car expensive but costs were outlined in detail, several calls between us to explain problems and cost, met in person when I picked up my car More

This review is for Josh Caughlin who works at Finch as a Service Advisor. He was very helpful and pleasant. Got me into the service dept. right away and called me back a week later to make sure my vehicle Service Advisor. He was very helpful and pleasant. Got me into the service dept. right away and called me back a week later to make sure my vehicle was okay. More

Got a Tucson at a great price. Sales staff were excellent, friendly, no pressure at all. Great Covid safety factors in place. Will gladly go there again. excellent, friendly, no pressure at all. Great Covid safety factors in place. Will gladly go there again. More

Great safety measures regarding Covid-19. Provided fast, accurate & friendly service! Took the time to explain all issues and work being done. Would highly recommend this dealership! accurate & friendly service! Took the time to explain all issues and work being done. Would highly recommend this dealership! More

unapproachable, I've tried to call about issues with work I've had done, told her call but a week later and still no call.Tried calling always either on the phone or unavailable.I had 2500 $ worth of work do I've had done, told her call but a week later and still no call.Tried calling always either on the phone or unavailable.I had 2500 $ worth of work done and have had problems ever since.This location is sketchy, you've been warned More

I have a 2016 Elantra which had a ticking noise. Brought I have a 2016 Elantra which had a ticking noise. Brought it to Finch service and they claimed they couldn't hear anything and that a diagnostic test I have a 2016 Elantra which had a ticking noise. Brought it to Finch service and they claimed they couldn't hear anything and that a diagnostic test was required. After the test was done they claimed nothing was wrong with the vehicle. Left the dealership unhappy and a week later the noise began to get louder, so took car back, they asked me to sit and wait for technician. An hour and a half later the technician asks me why I'm waiting when I supposed to drop off the vehicle. A day later, Jeff Valla service technician calls me and says lower block needs to be replaced which they suspected but were in denial and did not want to deal with the problem. A week later, Jeff Vallas calls again and says they have to remove bumper to take engine out and in the process they might damage the bumper which I will be accoubtable for. I don't know what to expect anymore and what kind car I'll wget back when I pick up my vehicle. Friendly tip: My co-worker had same issue with 2014 Elantra, best thing to do; stay away from purchasing Elantras or Hyundai products or even dealing with Finch Hyundai. Terrible service, poor communication no professionalism and simply bad customer service... More

Professional Ashley, who is not the sale directly service me when I was in the lobby of Hyundai. But she always willing to help me when I have a question. She help Ashley, who is not the sale directly service me when I was in the lobby of Hyundai. But she always willing to help me when I have a question. She helped me a lot to familiar with my new car and made me felling comfortable all the time. More

Under no circumstances would I ever recommend Finch Hyundai. I bought a car two months ago, and realize that I had a recall on my vehicle related to my oil pan and oil sensor. I called and spoke with t Hyundai. I bought a car two months ago, and realize that I had a recall on my vehicle related to my oil pan and oil sensor. I called and spoke with the receptionist and explained there was a recall showing up on my vehicle. I provided her with my VIN number, and the woman was adamant that there was no recall on my vehicle. She claimed she also searched my VIN number. She said that she would have somebody from the service department call me back. The following day, I still had not received a call back. I called back into the dealership, and spoke with the same receptionist who explained again, that she was not seeing a recall on my vehicle. I explained that I have run the Vin number on the Hyundai Canada website, and it is coming back that I do in fact have a recall. She stated that I could bring the vehicle in However, if the recall is not coming up, they would charge me $100.00 for someone to look at it. I asked her to have somebody from the service department call me back. Shortly after this another unpleasant woman called back, and explained that there is no recall on my vehicle, that multiple people have searched the VIN, and if I brought my vehicle in they would charge me $100 for the service department to look at it. I explained it would be taking my vehicle elsewhere and the woman hung up on me. I called over and spoke with airport hyundai, and the service department immediately ran the VIN and explained that there was in fact a recall on my vehicle. I took my vehicle in a couple of days later and had my vehicle serviced. I would never recommend Finch. Their staff are arrogant and have no interest in assisting customers. Wish I could give a zero stars. More