86 Reviews of Finch Hyundai - Service Centre
2 issues here. I had my rocker panel fixed (3 days after it was dented on a car less than a year old) so no chance it started rusting before bringing it to the shop I had my rocker panel fixed (3 days after it was dented on a car less than a year old) so no chance it started rusting before bringing it to the shop. 6 months later it starts rusting and when I contact them about it (because they say they offer lifetime warranty on their work aslong as you own the car) I was ignored So I went in there in person and was told they took pics and I would be contacted. 2 months later and still no contact so basically just trying to dodge me. Quite shady. Second part:After waiting 6 weeks for them to even start my car(because they're waiting on a window) but could've done the entire job and put the glass in afterwards. I had my door repainted a new mirror put on, a driver's side window, and a crease pulled from my rear driver side door. When I picked up the car there was paint on the inside of my car (steering wheel, dashboard windshield and side window) the weather stripping for the window was all meased up so it woupd leak and whistle at higher speeds and the exterior trim was loose and wobbling around. Not to mention the car wasn't even washed! So I returned with the car a few days later when I had the time to do so and showed them what a crappy job they had done. They said they would fix it on the spot in 20 minutes. I agreed and said ok but I have to leave in 25 for work. They took 50 minutes and still didn't fix it properly, made me late for work and didn't seem to care that I was waiting to go and was only there because of their screw up! I'd love to post some pics here. And If possible I'd give this dealership a negative star review. More
Vehicle went to Finch Collision at Finch Hyundai for a comprehensive claim. My vehicle was gone for 17 days. I wasn't kept in the loop as to what was happening and had to email them myself to inquire abou comprehensive claim. My vehicle was gone for 17 days. I wasn't kept in the loop as to what was happening and had to email them myself to inquire about my vehicle. Brittany was my appraiser. I really don't care about anything either than the condition of my vehicle once it was returned to me. They didn't put the skid plate back on, forgot the lower valence, two lower shields, used an aftermarket fender liner that didn't fit properly, didn't fix the other fender liner at all, attached pieces of my vehicle using black zip ties and then threw some in the trunk for me to find afterwards. They denied using black zip ties even though I have before and after pictures and no, there are no black zip ties. I am a 25 year old single woman, why would I have a bunch of black zip ties in my house? They claimed that they were on there before the vehicle went in. I have had to get lawyers involved. I refuse to get these inadequate mechanics to fix their mistake. I don't trust them with a TWENTY foot pole. More
TERRIBLE! !! STAY AWAY!! HORRIBLE!! I purchased my 2016 tucson from here and it has been nothing but problems. I have now had the car for almost 2 years, 2 yea !! STAY AWAY!! HORRIBLE!! I purchased my 2016 tucson from here and it has been nothing but problems. I have now had the car for almost 2 years, 2 years of horrible headaches. The car started drinking oil like crazy, as in a litre a week, so I brought it in and they decided to do an oil consumption test. I had to bring my car in every thousand kilometres and, since I moved, I lived an hour away from the closest Hyundai. So everyday on my 1 day off a week I drove an hour there and an hour back. Then when i moved back home, this Hyundai told me none of those consumption tests were transferable to this Hyundai? In the end, I had to call Owen Sound and ask them to fax that xxxx over and my car was averaging 1 litre of oil or more every week. But according to Finch that is in their "acceptable range". COOL COOL. So I brought the car to my uncles garage and asked finch for all the records they have on my car for my uncle to look at. THEY USED THE WRONG OIL 6/8 TIMES THEY DID MY OIL CHANGE. MY CAR IS SUPPOSED TO HAVE 5W20 AND THEY PUT 0W20 or 5W30.. depending how they were feeling that day i guess. All in all, lesson learned, STAY AWAY More
Always a great experience at Finch Hyundai! The service advisors are knowledgeable and friendly; just terrific! And they offer a shuttle service. Shuttle drivers are equally friendly. The service advisors are knowledgeable and friendly; just terrific! And they offer a shuttle service. Shuttle drivers are equally friendly. More
Best customer Service ever I definitely buy another car from bassel elkadri All the best for you and for you hard work you do 🙏🙏🙏👍👍👍 from bassel elkadri All the best for you and for you hard work you do 🙏🙏🙏👍👍👍 More
Notified to come in for recall and suppose to take 3 hours so was going to wait but parts not there so had to Uber home as no ride was offered and they wanted to keep car hours so was going to wait but parts not there so had to Uber home as no ride was offered and they wanted to keep car More
It has been a struggle since the first repair. Left multiple messages over a mth period for service techs which were unanswered-paid for valet but when same warranty items persisted I was asked to pay multiple messages over a mth period for service techs which were unanswered-paid for valet but when same warranty items persisted I was asked to pay again for the service. A third time it took 8 hr for the staff to inform me it would be another $2000 yet many of the items on the list had been replaced just 3 mth earlier and were still under warranty-everything was a struggle. Sadly, I would never recommend this dealership. More
I dropped my vehicle off for service at 1030am and I told the Jeff the advisor that I needed my vehicle back by 330pm no later and when I got to the dealership to pick my vehicle up at 350pm it was not comp the Jeff the advisor that I needed my vehicle back by 330pm no later and when I got to the dealership to pick my vehicle up at 350pm it was not complete. I explained that I needed to be at a prior engagement by 430pm and the advisor asked me where I needed to be! I don't believe that this was any of his business and I was appalled that he would even ask as I told him I need my vehicle by 330pm no later. From this point I proceeded to wait another hour for my vehicle and missed my appointment as the advisor disregarded the importance of my prior engagement. I was also not called throughout the day to give me any updates as to what was wrong with my vehicle or that it was not going to be ready at my set time. Overall I was very unhappy with this service appointment and I have concerns about bringing it back for any service appointments in the future. More
I was in to have work done on my car. I had questions about the work and Darlene from service assisted me and was able to answer all the questions I had. Not being a car person it was a great help having about the work and Darlene from service assisted me and was able to answer all the questions I had. Not being a car person it was a great help having someone knowledgable and experiencd who was able to assist me. Overall had a great experience because of this and will return to Finch Hyundai due to the friendliness and professionalism of the staff. More