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Darlene Vallas
Darlene Vallas at Finch Hyundai
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Darlene Vallas

Genesis London Operations Manager

Finch Hyundai

300 Southdale Rd E
London , ON N6C 5Y7

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2 Reviews
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2 Reviews

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2 Reviews of Darlene Vallas

August 19, 2021

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Employee Rating

"I was in to have work done on my car. I had questions..."

- DaveMckenzie

I was in to have work done on my car. I had questions about the work and Darlene from service assisted me and was able to answer all the questions I had. Not being a car person it was a great help having someone knowledgable and experiencd who was able to assist me. Overall had a great experience because of this and will return to Finch Hyundai due to the friendliness and professionalism of the staff.

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Overall Experience
Recommend Dealer
Yes
Aug 20, 2021

Finch Hyundai responded

Thank you so much for sharing, Dave! We're very happy that Darlene was able to ensure you had all the information you needed when you came in to get service done on your car. We appreciate you taking the time to leave feedback and we look forward to seeing you again soon!

August 16, 2021

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Employee Rating

"This service manager is very difficult to deal withShe..."

- Rollingheavy

This service manager is very difficult to deal with She speaks over you when you are trying to explain your frustration with a problem When information was given to me and I advised that on four other occasions this information differed her reply was ‘perhaps it was because you were upset and I would think you would respect my giving you this information THIS time’. I was spoken to as though I was a child despite the fact that I am a 50 year old woman. She gives an air of both superiority and indifference despite the fact that I was calling regarding a known issue for which my vehicle has been in four times already, and for which there is currently a class action suit against Hyundai at this time I have dealt with the owner who was great to deal with but Darlene makes me wish I could take my problems with the vehicle elsewhere just to avoid having to deal with this arrogant, rude and non customer friendly representative. If you purchase from Hyundai I pray that you have no major issues to deal that require you having to deal with her

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Overall Experience
Recommend Dealer
No

Other Employees Tagged: Zachary Jones, LaToya Berry

Aug 25, 2021

Finch Hyundai responded

I’m very sorry to hear you had a negative experience with us. I would love to chat with you directly to learn more about what happened. Please reach out to me directly at hhijazi@seefinchfirst.com. I look forward to hearing from you. Hass Hijazi, Managing Partner

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