I have been taking my 2014 Accent into the dealership for all of the required oil changes and everytime I'm disappointed in one way or another.
It's hard to get an appointment, usally I have to book it weeks in advance, when I do book it, they push for the car to just be dropped off and for me to use the shuttle service. I tried this once and I didn't get my car back for 4 hours dispit me telling them I needed my car within 2 hours and was told it shouldn't take more then that. I called to ask if my car was ready as i needed it and was told they were very busy that day and hadn't gotten to it yet. This was two hours after my booked appointment time. They finally called to tell me the shuttle was on it's way to pick me up as my car was finished after having it for 4 hours for an oil change. When I got my car back and tried to complain about the time they just explained that they were very busy, but they did give me a complimentary car wash as if that wasn't always offered and I had requested it when I dropped my car off. Since then I stick around as it seems to make things go faster, but it's always longer then they say it will be. This last visit I had an appointment booked for 1:30pm. I told them I would be waiting and that I needed my car back by 2:45pm at the latest. I was assured that the service wouldn't take more then an hour, so not to worry. At 2:45pm I asked if my car was done yet. I was again told it was very busy today, but it should be done soon. She was very pleasant about it, but it would have been more convincing if she had gone out to check on my car or at least pretended to look on her computer or even ask who I was or which car belonged to me. Finally my car was done at 3:10pm. No apologies were given but they made sure to tell me that they included a complimentary car wash, which I had asked for in the beginning. I quickly payed the over priced service charge and ran out the door as I was now almost a half hour late. Now's where I get really upset with myself. I know that every time I bring my car in they move my seat, but everytime I'm rushing out because they took so long, I forget and everytime I bang my knees off the steering wheel. I know I drive standard and you may be shorter then me (5'7") and you need to move it to reach the clutch, but please have to common courtesy to put the seat all the way back so I don't bang my knees in my own car. Or better yet, dont move my perfectly adjusted and alined seat when your only moving it 50 feet. I know I should check before getting in, but this was literally the last straw when I was already so annoyed that your crappy coffee and cookies in the waiting room couldn't fix. This happens every time and I'm now done. I will no longer be taking my car to the dealership unless it's for yet another repair that is thankfully covered under warranty, which has happened to me more in this car then any other car I have ever owned. But that's a sepeart issue. I have decided to support my neighborhood small business garage and get all of my oil changes done there, at a much more reasonable price too. He has worked on all of my old cars, did a great job, wasn't over priced and never treated me like I didn't know what I was talking about, just because I'm a girl. (Yes that happened once with you too, but he did apologize when he discovered I was right and he was wrong)