Under no circumstances would I ever recommend Finch Hyundai. I bought a car two months ago, and realize that I had a recall on my vehicle related to my oil pan and oil sensor. I called and spoke with the receptionist and explained there was a recall showing up on my vehicle. I provided her with my VIN number, and the woman was adamant that there was no recall on my vehicle. She claimed she also searched my VIN number. She said that she would have somebody from the service department call me back. The following day, I still had not received a call back. I called back into the dealership, and spoke with the same receptionist who explained again, that she was not seeing a recall on my vehicle. I explained that I have run the Vin number on the Hyundai Canada website, and it is coming back that I do in fact have a recall. She stated that I could bring the vehicle in However, if the recall is not coming up, they would charge me $100.00 for someone to look at it.
I asked her to have somebody from the service department call me back. Shortly after this another unpleasant woman called back, and explained that there is no recall on my vehicle, that multiple people have searched the VIN, and if I brought my vehicle in they would charge me $100 for the service department to look at it. I explained it would be taking my vehicle elsewhere and the woman hung up on me.
I called over and spoke with airport hyundai, and the service department immediately ran the VIN and explained that there was in fact a recall on my vehicle. I took my vehicle in a couple of days later and had my vehicle serviced. I would never recommend Finch. Their staff are arrogant and have no interest in assisting customers.
Wish I could give a zero stars.