Erinwood Ford

Review for vehicle I did not purchase I have a been shopping around for a F150 for several weeks now and was fortunate enough to meet Addy Seth at Erinwood. I want to thank Addy for the I have a been shopping around for a F150 for several weeks now and was fortunate enough to meet Addy Seth at Erinwood. I want to thank Addy for the great customer service he provided. He was patient, honest, sincere and never once tried to push me into something I wasn't comfortable with. Unfortunately, this dealer didn't have the silver colour Ford150 I was looking for and this was the only reason I went to another dealership....where the customer service didn't come close to what I was provided by Addy. I will recommend this dealership & Addy to any one looking for a Ford. Thanks again Addy! More

bought a new truck that had damage and spots all over Dealt with this dealership before and the people were the best I had ever dealt with. This time bought a platinum f150 and when i picked it up it had Dealt with this dealership before and the people were the best I had ever dealt with. This time bought a platinum f150 and when i picked it up it had damage and spots all over. Was promised it would be detailed but that never happened. Promised it would be fixed in a day but that was a week with the wrong part being ordered. Not so sure I will be back. More

Truth & Transparency Today my wife and I visited Erinwood Ford for our third vehicle purchase in the last three years. What I a about to write is written by the collective Today my wife and I visited Erinwood Ford for our third vehicle purchase in the last three years. What I a about to write is written by the collective behaviour of the entire staff at Erinwood Ford namely Victor Nascimento, Brad Cruickshank, Rajvir Sumra, Adam Pellegrin, Service Manager Frank Dainty and Dealer Principle Dave Raymond. Their truth and transparency really speaks volumes and you can feel this warm and positive vibration this the moment you want in the door. I consider these people to be my friends. They make car buying simple and easy and fun ~ the way it should be ~ in an easy environment where there is no pressure; only a welcome mat and a focus on finding the right vehicle for you. I am a 35 year businessman who works strictly by referral. My code is that my actions have to say to people that I am referable. I can say then with an extremely high level of scrutiny that these people, and Erinwood Ford, are highly and fully referable. More

My new Ford truck I just want to thank the staff at Erinwood Ford for their outstanding service and assistance with my new Ford purchase. It was actually my first time I just want to thank the staff at Erinwood Ford for their outstanding service and assistance with my new Ford purchase. It was actually my first time getting a brand new vehicle and I couldn't have had a better experience. Special thank you to Dave Grittani for his help in making one of our best decisions. I'm in love with my new Ford truck!!! Mel B More

Seamless, enjoyable experience. My experience was great from start to finish, especially with Kyle who was my sales consultant. No pressure at any point and every step was just plain My experience was great from start to finish, especially with Kyle who was my sales consultant. No pressure at any point and every step was just plain easy. More

Great experience Overall good experience. Transaction was smooth and done in very short time. Car was in great shape when I picked it up. Stuff was knowledgeable and v Overall good experience. Transaction was smooth and done in very short time. Car was in great shape when I picked it up. Stuff was knowledgeable and very helpful. More

Just purchased my 3rd vehicle Doug Keen is ultimately the reason for my repeat business, extremely professional and helpful, always a great purchase experience. I have and will con Doug Keen is ultimately the reason for my repeat business, extremely professional and helpful, always a great purchase experience. I have and will continue to recommend Doug and Erinwood to friends and family. More

Friendly, Efficient Service After our almost 14 years, our Tribute's engine died and we looked to buy a previously owned vehicle. Searching for a Ford Flex, we found a great one After our almost 14 years, our Tribute's engine died and we looked to buy a previously owned vehicle. Searching for a Ford Flex, we found a great one with under 100 km at Erinwood Ford. The customer service was friendly and fantastic. We had a no pressure test drive (all our previous test drives were with a dealer in the car, except at Erinwood Ford). Once we decided on the purchase everything moved very quickly with the Finance department and getting the car ready for pickup. I can't emphasize enough how genuinely friendly and personable all the staff we encountered are. I realize they're trying to make a sale, but I was impressed by the everyone I met there, even those not connected to our purchase. There were however, a couple of small issues: 1) The Flex previously belonged to a smoker and I feel more could have been done to get rid of the smoke odour. It was really evident on the test drive that heavily perfumed, oily sprays were used to try and mask it. But that didn't work, it just left our hands greasy and shoes squeaky. Perhaps an ozone treatment would have helped more. 2) We were told the car would be completely detailed upon pick-up, but it wasn't. Trays in outer section of the console were dirty with trapped hair and residue. The dash had splashes of something all over it. The Ford logo in the steering wheel had food and debris stuck in it. There were bits of tobacco around the ignition switch. The third row seat backs were covered in debris when folded down (having not been vacuumed) and there was a large dead moth in the backseat cup holder. So, the either detailing had not been done or was done very haphazardly. These are relatively minor things and don't detract from the great personal seller service or the genuine friendliness of the staff, but did dampen our experience as we've had to do a deep clean of the vehicle ourselves. More

Comforting Going into Ford I was nervous because I didn’t have a high budget and I didn’t know much about cars other than to drive them. Martin Menzies helped ac Going into Ford I was nervous because I didn’t have a high budget and I didn’t know much about cars other than to drive them. Martin Menzies helped accommodate all of those needs. I was shown different options & prices until we finally got to something that worked so well! I would definitely reccomend Martin to a family member or friend. Erin was also a great help when it came to financial advice and reccomendations. More

Great Sales Experience Have bought 3 Fords now and am astounded what great cars they are. I also can't say enough about my salesman Martin Menzies - Straight up and just a g Have bought 3 Fords now and am astounded what great cars they are. I also can't say enough about my salesman Martin Menzies - Straight up and just a great guy! I'm sure I wasn't as easy to deal with at times but Martin was awesome through it all. If you want someone who can lead you through the process - Martin from Erinwood Ford is your guy! Very happy with my experience and my new Ford. More