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Erinwood Ford

Mississauga, ON

4.9
5,484 Reviews
Erinwood Ford is a 5 time Canadian DealerRater Dealer Of The Year, 11 time Ford Diamond Award for Customer Service, Auto World Employer of Choice Award winners and winner of the of the prestigious Salute to Dealer Award for community service. Visit us and experience our hassle-free, zero pressure environment, with non commissioned sale people and no extra fees. We make it FUN to buy and EASY to save. Remember We Will Buy Your Car Even If You Don't Buy Ours
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2395 Motorway Blvd

Mississauga, ON

L5L 1V4

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November 19, 2019

November 19, 2019 After driving an hour and a half to take my truck in to get repairs at a day and time picked by the assistant service manager (9:30 am), I find out th More

by Platinum pickup
Customer Service
Recommend Dealer
No
Employees Worked With
Dave Raymond
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Moon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Hill
Nov 20, 2019 -

Erinwood Ford responded

Mr. Quinn, We are sorry to hear that things didn't go exactly as planned and you are dissatisfied with your experience. We acknowledge that your first phone call to Erinwood left you with no information, to which Shawn was able to provide you with full information and pricing, as requested. Shawn further did get you a rental vehicle on loan, ensuring that you had transportation over the days that we would need the truck for. As your vehicle was in here, the tech assigned to it fell ill and Shawn reassigned it to another tech to complete the job, as we were already short staffed. As an organization, these things can happen and since Shawn had provided a rental, ensuring you transportation, he felt that it wasn't a huge deal for you to keep the rental, while we ensured the vehicle was fixed properly and keep it for an additional day. This happens in the service department and our experience is that everyone is satisfied as long as they have transportation. You felt this unacceptable and decided, to retrieve your vehicle from the dealership, without us repairing it, before it was scheduled to be completed. We believe that even if we completed the job, you could never be satisfied, based on your feedback throughout the entire process. We genuinely wish you the best in your repair and your search for a new truck. While we are disappointed that we wont be able to complete either and didn't have the full opportunity to do so, we understand your position.

Nov 20, 2019 -

Platinum pickup responded

In order to "complete the job" as you say, the truck has to have entered the shop and work has to have been commenced. As of the morning on the day after I dropped the truck off, my truck DID NOT have any work started or I would not have been able to drive it home. Its kind of telling that on the day which i had expected to return to pick up my truck with the work completed, that I had heard nothing from Erinwood Ford (including any response to an email that I had sent the previous afternoon inquiring about progress), absolutely nothing, until I phoned the dealership so that I could plan my day / pickup. My truck sat outside for an entire day and Erinwood Ford didn't have the decency to let me know things had gone sideways. Respecting a customer involves letting them know when issues arise in a timely manner; Erinwood Ford did not do this. As for your comment that I could never be satisfied, you are way out of line. Erinwood Ford fails and you try to dump it on the customer. I am sorry that you feel that threatened by anything other than a five star rating, that you have to trash the customer. Check other ratings and you will see that I am not alone. Erinwood Ford dropped the ball; admit it and own it, anything else is a cop out.

November 18, 2019

Mark is an awesome sales man ! He is very kind, patient and efficient when taking care of his customers. Thank you mark I love my EcoSport ! More

by Mkapnissis
Recommend Dealer
Yes
Employees Worked With
Mark Maguire
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 18, 2019

Staff are great and fast to work with in getting a car. Was excellent experience. With all amenities and comfort. Strongly would recommend this dealership. More

by Medel
Recommend Dealer
Yes
Employees Worked With
Habib Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Palalas, Mary Murphy
November 18, 2019

VIP Experience I can't thank Martin Menzies and Brad Cruickshank for their VIP service during my F150 purchase. I had a lot of questions & concerns in my decision ma More

by tammy_cormier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Menzies
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Cruickshank
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 18, 2019

Purchase of new F150 My situation was not easy to say the least. During the week I worked remotely and could not come in to visit the dealership and needed to negotiate r More

by bsmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chevon Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2019

Erinwood ford and it’s work force made my purchase go smooth and has sell free. A big thanks to one of the nicest sale persons I have ever dealt with Martin and I can’t forget the helpful and quick respo More

by sal.giampietro
Recommend Dealer
Yes
Employees Worked With
Martin Menzies
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Hill
November 17, 2019

Thanks for all the support today with my winter tire installation. The appointment was for 8 o’clock in the morning and I was out of there by 9:15. You can’t beat the service at Erinwood Ford. Well d More

by Bob H
Recommend Dealer
Yes
Employees Worked With
Chris Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2019

Martin does it again! The snow was arriving early and I needed snow tires for my vehicle. Once again Martin Menzies came through. I got my snow tires and had them installed More

by Jakee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Menzies
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2019

My car was giving me some problems I couldn't figure out so I brought it in. Upon my arrival Martin escorted me to the service department where I not only got my car fixed up I even got a loaner car to acco More

by Andre Brooks
Recommend Dealer
Yes
Employees Worked With
Martin Menzies
5.0
This rating includes all reviews, with more weight given to recent reviews.
Etta Coccia
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2019

As usual Mr. Habib has very professional approach towards the customers and is upated with inventory and knowledge of the vehicles. We appreciated his hard work and friendly attitude More

by zalievski
Recommend Dealer
Yes
Employees Worked With
Habib Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stewart Honsberger
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