Erin Park Lexus

Outstanding Client Focused Service Carly Tam has been the Service Adviser for my vehicle since purchase. Over the years Carly has consistently provided exceptional client-focused servi Carly Tam has been the Service Adviser for my vehicle since purchase. Over the years Carly has consistently provided exceptional client-focused service. She is always prepared for service appointments and patiently explains the details behind the work to be performed ... with timely follow-up communication during the day as appropriate. On more than one occasion Carly has taken the time to research answers to a complex technical question about my vehicle and communicate the results subsequent to the service appointment ... impressive client-focused service. Carly is friendly, knowledgeable and thoroughly professional in her interactions ... a pleasure to deal with. All in all, she is an excellent ambassador for the Erin Park dealership and for the Lexus brand. More

Excellent!! Carly Tam has been a great to deal with and very reactive to the needs of my vehicle, always a pleasure to talk to and very professional. Carly Tam has been a great to deal with and very reactive to the needs of my vehicle, always a pleasure to talk to and very professional. More

I love my lexus Wirds cant describe my pride in owning a lexus a fine Art of Toyota At erin park lexus you enter to the service department and Madiha welcomes you w Wirds cant describe my pride in owning a lexus a fine Art of Toyota At erin park lexus you enter to the service department and Madiha welcomes you with a smile. Keep uo the good work More

Commitment to client experience As always, Madiha continues to demonstrate her strong commitment to client experience. She is knowledgeable and always recommends the service that mak As always, Madiha continues to demonstrate her strong commitment to client experience. She is knowledgeable and always recommends the service that makes sense given my older model vehicle. She listened and made sure all items were covered and also walked me to ensure that I get my loaner car quickly to be able to go back to work. Pickup was just as easy and convenient. Madiha had everything ready and explained all the work done. Highly recommend Erin park Lexus because of Madiha! On a side note, had a quick 5 minute interaction with Paul. My sligtly cracked key cover needed to be replaced and the new one didn't fit. Paul was able to get the new cover altered to make it fit. More

Customer Service Ever since I got my first Lexus car, I have been going to Carly Tam for my services. There’s nothing like being greated everyday with a smile and a wa Ever since I got my first Lexus car, I have been going to Carly Tam for my services. There’s nothing like being greated everyday with a smile and a warm welcome. I once forgot to book an appointment with Carly and accidentally went to someone else and I did not like the service. It’s not that the employee was bad. It’s just not the same as Carly. I would also like to thank Norman for giving me the best experience! My first car was a Lexus from Norman. Few years later, I have the car I always wanted, my dream car. Thank you! More

Carly was exceptional, excellent attitude & professionalism Carly should be acknowledged and considered for a leadership role. Her great attitude and high level of professionalism is serving this dealership ver Carly should be acknowledged and considered for a leadership role. Her great attitude and high level of professionalism is serving this dealership very well. I feel the energy within this service team to be more positive than my previous experiences at this dealership (specifically with a past 'male' that is no longer with this company, who was a bully). I even considered servicing my vehicle at another location .. but with this new team, I'm happy to stay. More

Great service experience The staff at Erin Park Lexus service centre is comprised of great people. This team is always helpful, courteous and extremely professional in every w The staff at Erin Park Lexus service centre is comprised of great people. This team is always helpful, courteous and extremely professional in every way. They make sure that the guest feels welcomed and their business is appreciated. They are not scamming the customers by recommending or over selling other services that may not be needed. Their entire objective is to ensure complete client satisfaction. They always go above and beyond what is needed to ensure that the customer has a very comfortable and pleasant experience. I would highly recommend Sid and his team to anyone who is looking for quality service. These guys are simply the best. More

Excellent Customer Service & always a wonderful experience. Carly is very pleasant and friendly to work with. She consistently drives great customer service and always provides me with good solutions. I trust h Carly is very pleasant and friendly to work with. She consistently drives great customer service and always provides me with good solutions. I trust her knowledge and appreciate the care and dedication she demonstrates. More

Purchase experience was outstanding I have been a Mercedes, Honda and Lexus customer for long time and have opportunity to experience interactions with dealer's sales, service and parts I have been a Mercedes, Honda and Lexus customer for long time and have opportunity to experience interactions with dealer's sales, service and parts departments a lot. Each of the dealers provide good service but Erin Park Lexus goes above and beyond, consistently. They accommodated by trade ask, payment target, colour and options very smoothly and to my satisfaction. They sourced the exact vehicle I wanted rapidly and very responsive to every question I had and responded to my satisfaction. More

Service call was excellent Carly has done a exceptional coordination to get our Lexus service done on time. She went through the details with us before and after the service, we Carly has done a exceptional coordination to get our Lexus service done on time. She went through the details with us before and after the service, we are very happy. More