Tony Tam

Worst of the Worst! ERIN PARK Lexus is Horrible. Horrific experience from sales to service to management. Especially the managers. Once the car is purchased you are forg ERIN PARK Lexus is Horrible. Horrific experience from sales to service to management. Especially the managers. Once the car is purchased you are forgotten. VERY Sneaky dealership. I wish I had read more reviews before I purchased my vehicle there. My new vehicle came damaged. It took multiple tries to repair it. More damage was made during the repair process as well. I never even heard a sorry. It seemed as though everything was my fault. No responsibility from the side of ERIN PARK Lexus! The owners of the dealership are not professional, so I guess all starts there. I could name everybody involved but no need. If you are a smart person and you have read this, AVOID ERIN PARK Lexus at all costs! KEN SHAW LEXUS or DON VALLEY PARKWAY LEXUS is the way to go! More

Helpful 6

Report | Print

Norman Karkada and the Team at Erin Park Lexus always give their guests an “AMAZING LEXUS” experience! A top notch dealership and I recommend it highly. Norman, Sid, Paul, Tony and the whole team make yo give their guests an “AMAZING LEXUS” experience! A top notch dealership and I recommend it highly. Norman, Sid, Paul, Tony and the whole team make you feel like part of the Lexus family. Amazing, Amazing, Amazing!! More

Helpful 0

Report | Print

Quoted Price Not Honoured 2wks Later - Abdul 2009 LX570 Ultra Premium Package Abdul gave us a great price. When we finally compared all our quotes & who we wanted to deal with, we called him ba 2009 LX570 Ultra Premium Package Abdul gave us a great price. When we finally compared all our quotes & who we wanted to deal with, we called him back to order 2 weeks later & he would not honour his original quote. High pressure sales tactics. Go with someone else. We went to Northwest Lexus. Francesco Policaro himself gave us the best no haggle price & honoured it a month later! Even if the floor model was no longer in the showroom. He ordered us a new one customized for the same price originally quoted. Too bad. We were long-time customers at ErinPark Toyota. More

Helpful 3

Report | Print

Excellence in Sales and Service I have leased several Lexus cars, and I have experienced excellence in sales and service consistency over the years. Sid is a trustworthy professio I have leased several Lexus cars, and I have experienced excellence in sales and service consistency over the years. Sid is a trustworthy professional who handles all my leasing needs with the utmost of care.. Carly makes me smile with each service appointment, because I know she cares about customer satisfaction and that I know she too brings excellence to my customer experience. Thanks...Bob More

Helpful 0

Report | Print

Great service experience The staff at Erin Park Lexus service centre is comprised of great people. This team is always helpful, courteous and extremely professional in every w The staff at Erin Park Lexus service centre is comprised of great people. This team is always helpful, courteous and extremely professional in every way. They make sure that the guest feels welcomed and their business is appreciated. They are not scamming the customers by recommending or over selling other services that may not be needed. Their entire objective is to ensure complete client satisfaction. They always go above and beyond what is needed to ensure that the customer has a very comfortable and pleasant experience. I would highly recommend Sid and his team to anyone who is looking for quality service. These guys are simply the best. More

Helpful 0

Report | Print