PJ Caletti

Worst of the Worst! ERIN PARK Lexus is Horrible. Horrific experience from sales to service to management. Especially the managers. Once the car is purchased you are forg ERIN PARK Lexus is Horrible. Horrific experience from sales to service to management. Especially the managers. Once the car is purchased you are forgotten. VERY Sneaky dealership. I wish I had read more reviews before I purchased my vehicle there. My new vehicle came damaged. It took multiple tries to repair it. More damage was made during the repair process as well. I never even heard a sorry. It seemed as though everything was my fault. No responsibility from the side of ERIN PARK Lexus! The owners of the dealership are not professional, so I guess all starts there. I could name everybody involved but no need. If you are a smart person and you have read this, AVOID ERIN PARK Lexus at all costs! KEN SHAW LEXUS or DON VALLEY PARKWAY LEXUS is the way to go! More

Helpful 7

Report | Print

Great team of experts who can assist you from finding your new car through the delivery process, they are skilled experts. You can depend on their counsel, and they offer the greatest deal in the neighbo your new car through the delivery process, they are skilled experts. You can depend on their counsel, and they offer the greatest deal in the neighbourhood. More

Helpful 0

Report | Print

Words cannot say enough!! Norman is top class Sales man. Words cannot say enough!! Norman is top class Sales man. I purchased a 2021 is 300 F sport Excellent car. The people at the dealership is top notch Words cannot say enough!! Norman is top class Sales man. I purchased a 2021 is 300 F sport Excellent car. The people at the dealership is top notch. Thank very much. More

Helpful 0

Report | Print

Norman and Erin Park Lexus are absolutely top in the world of dealerships , consistently overachieving in all aspects of “Customer Service and Dealership Service “,,, this Team excels in all aspects tha world of dealerships , consistently overachieving in all aspects of “Customer Service and Dealership Service “,,, this Team excels in all aspects that are measurable and unmeasurable!!! Congratulations to More

Helpful 0

Report | Print

Quoted Price Not Honoured 2wks Later - Abdul 2009 LX570 Ultra Premium Package Abdul gave us a great price. When we finally compared all our quotes & who we wanted to deal with, we called him ba 2009 LX570 Ultra Premium Package Abdul gave us a great price. When we finally compared all our quotes & who we wanted to deal with, we called him back to order 2 weeks later & he would not honour his original quote. High pressure sales tactics. Go with someone else. We went to Northwest Lexus. Francesco Policaro himself gave us the best no haggle price & honoured it a month later! Even if the floor model was no longer in the showroom. He ordered us a new one customized for the same price originally quoted. Too bad. We were long-time customers at ErinPark Toyota. More

Helpful 3

Report | Print

So far very pleased Our purchasing experience was excellent. The sales person was extremely knowledgeable and instead of pressuring us to buy spent the time describing th Our purchasing experience was excellent. The sales person was extremely knowledgeable and instead of pressuring us to buy spent the time describing the attributes of the individual vehicles and introducing us to the various alternatives that would best meet our needs. We have only visited for service once and it was efficient and quick. More

Helpful 0

Report | Print

Awesome Dealership From the moment we stepped into the dealership, everyone, made us feel like family, From the concierge, salesman, service manager and general manger, From the moment we stepped into the dealership, everyone, made us feel like family, From the concierge, salesman, service manager and general manger, we were truly welcomed. We were never pressured or forced to make a spur of the moment decision. We were provided with information details and comparisons to be able to make a well informed choice on which vehicle would be the right choice. When we picked up the car, the sales people when through all the options and features of the vehicle. It was a lot to take in, however we were welcomed when we returned to get more assistance on some of the features. This dealership made us feel very comfortable even when we felt like we were being a nuisance with our questions. The one thing we found about this dealership compared to others was that they always remembered our names when we came to the dealer. GREAT DEALERSHIP .... Thanks Abdul, Sid, Ahmed and PJ. John & Laureen Solnica More

Helpful 1

Report | Print

Always a great experience dealing with Carly Service and attention given by Carly is always incredible! Carly pays attention to detail and goes above and beyond to make sure my visit is flawless Service and attention given by Carly is always incredible! Carly pays attention to detail and goes above and beyond to make sure my visit is flawless and seamless. Love dealing with the EPL team!!! More

Helpful 0

Report | Print

Amazing 'people first' service Every time I walk through the door of Erin Park Lexus, the treatment I receive is second to none. Prior to becoming a part of the Lexus family, I had Every time I walk through the door of Erin Park Lexus, the treatment I receive is second to none. Prior to becoming a part of the Lexus family, I had previously been a loyal customer of an unnamed luxury German car brand but NEVER had the same treatment as I receive from team at Erin Park Lexus. It was easy, comfortable, friendly and hassle free. And I really I love my new RC 350 AWD! More

Helpful 0

Report | Print

Another great experience at Erin Park! I recently purchased my fourth Lexus vehicle from Erin Park (a Certified Pre Owned 2015 RX350) and have been very pleased with both the purchase (assi I recently purchased my fourth Lexus vehicle from Erin Park (a Certified Pre Owned 2015 RX350) and have been very pleased with both the purchase (assisted by Abdul Ramadan and PJ Caletti) and the resolution of a recent warranty issue. Scott Bertrand and Sid Amalsadvala could not have been more courteous and helpful, going above and beyond to make my visit efficient, pleasant and effective. Scott went out of his way to ensure that I was consulted and informed about the work needed and what was performed. With a sales and service team of this high caliber, it is not surprising to see so many positive reviews and a thriving business. I anticipate being part of the EP Lexus family for a long time to come. More

Helpful 2

Report | Print