Back

Erin Park Lexus - Service Centre

Mississauga, ON

4.5
295 Reviews

295 Reviews of Erin Park Lexus - Service Centre

Sort by
July 07, 2022

I purchased my NX 300H from Erin Park Lexus dealership last year and I had a wonderful experience with Mr. Siddiq Ahmed who took his time to sit and explain the features of comparable models, pricing ... More

by Saboor Mohamed
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Siddiq Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Rho
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2022 -

Saboor Mohamed responded

I purchased my NX 300H from Erin Park Lexus dealership last year and I had a wonderful experience with Mr. Siddiq Ahmed who took his time to sit and explain the features of comparable models, pricing ... before I made the decision on the sale. I was very impressed with the whole process on the sales side until the day of pick up .. I DEFINITELY RATE HIM 5 STAR - However, I am very upset with their service team to my dismay.. I took my car for 8K service and had a couple of concerns such as Air turbulence when the fan is on in heat or cool mode .. the service person just responded by saying it's fine without hearing me in detail as she just wanted to get by the day ... very poor customer service ... Secondly I called up for my 16K oil change and service #2 and the Service person trying to book me in sounded rude and I decided to cancel and got my service done at Milton Toyota who charged me 1/3rd of what Lexus would charge me and plus an amazing staff at Milton Toyota .. It makes me wonder why people choose to work on the front end dealing with Clients for a Luxury brand car such as Lexus and yet they are not trained to offer good service - I am not getting my car serviced at ERIN PARK LEXUS for these reasons unless there is a change in the team.. Thanks, Lexus Client

Jul 12, 2022 -

Erin Park Lexus responded

Dear Saboor, It was great connecting with you yesterday. As we discussed we strive for guest excellence and want every single guest at Erin Park to have an amazing experience. From your review it seemed we fell short in some areas but after we spoke you appreciated us listening to you. As you are aware I have invited you back to take a look at any outstanding concerns with the vehicle. The team here will look into any concerns promptly and with great attention. Sincerely, Sid

June 14, 2022

Professional & trustworthy service received on my 2013 Lexus ES350 . Particularly service agent (7231) this morning on Tuesday June14th was kind and courteous. She made feel at home ! More

by Peter Lee
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Susan Rho
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2022

I bought new tires for my Lexus and after installation I asked what warranty is provided by the dealership and was told that they provide absolutely no warranty and that I have to buy one from them. The onl More

by dysarkari
Overall Experience
Recommend Dealer
No
Employees Worked With
Carly Tam
February 04, 2022

The people there are friendly,helpful,polite, they worked hard to maintain our car on time. More

by Efren
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Richard Quintos
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 01, 2022

Great customer service, Susan was good and special mention to Paul the service manager, he has been there since I started going to Lexus and always helps and says hello and is a friendly face each tim More

by Jp
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Abdul Ramadan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Rho
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2022

Excellent service manager Sid and service advisor Carly. Have always been extremely happy with their care for customers and vehicle More

by Mehboob
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Siddharth (Sid) Amalsadvala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carly Tam
December 09, 2021

Fair, satisfying, friendly, professional service we have from Sid Amalsadvala and Carly Tam for our GX460 more than 10 years. More

by Daniel
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Siddharth (Sid) Amalsadvala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carly Tam
December 09, 2021

Sid Amalsadvala and Carly Tam deliver warm polite professional service since 2008 for my LX570. More

by Daniel
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Siddharth (Sid) Amalsadvala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carly Tam
September 25, 2021

Sid and his service team have looked after me and Lexus LS460L for the last 14 years and do so with such professionalism and expertise. They are first class to deal with and always strive to exceed expecta More

by Davoren
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Abdul Ramadan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Karkada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Siddharth (Sid) Amalsadvala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruel - Service Tech - absolutely first class, Carly Tam
Oct 12, 2021 -

Erin Park Lexus responded

Hello Davoren, Thank you for taking the time in writing about your exceptional experience with us, and for your loyalty for over 14 years! We are glad you have been part of the Erin Park Family, and continue to be a proud member. We look forward to 14 + more years of visits.

June 17, 2021

Sid is the best! He goes above and beyond ensuring everyone is happy. That Disney philosophy is truly what he sells. I never really got it back then, when I worked there.. but now I totally understand More

by Allison Sookdeo-Chanderpaul
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Yalin Lu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Karkada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raj Rajput
5.0
This rating includes all reviews, with more weight given to recent reviews.
Siddiq Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Siddharth (Sid) Amalsadvala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bahieh Hosseini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alvin Rimando
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Zhao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Sharma
1
...
1 - 10 of 295 results