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Don Wheaton Chevrolet GMC Buick Cadillac Ltd.

Edmonton, AB

4.3
1,013 Reviews
The heartbeat of Edmonton and Western Canada's largest General Motors Distributor, selling vehicles by Chevrolet, Buick, GMC, Cadillac and Corvette. Don Wheaton has been servicing Edmonton, Leduc, Sherwood Park, St. Albert, Spruce Grove, and Northern Alberta with pride since 1963. We would be proud to take care of all your new vehicle, pre-owned vehicle, financing, vehicle service, and auto parts needs in the Edmonton area.
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10727 - 82 Avenue NW

Edmonton, AB

T6E 2B1

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Showing 1,013 reviews

May 11, 2021

Horrified by the lack of covid safety, personal privacy and inappropriate conversations by employees...felt like I was in a frat house, I left feeling gross. We visited the first weekend of May and 7 emplo More

by Kris
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
prefer not to say
May 11, 2021 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Hi Kris, Thank you for taking the time to give us some feedback. We always strive for the best customer service possible, and it looks like we have fallen short. Masks are absolutely mandatory for all of our staff, and we take Covid precautions very seriously as to keep both our staff and customers safe. No exceptions. Additionally, we certainly do not condone personal conversations of the matter you have described. Times are tough and we should be focussing on making our customers happy and comfortable. Any other comments or concern, please give me a call. Troy Sorge Sales Manager – (780)439-0071

May 09, 2021

John McAvoy an HONEST and Excellent service advisor. i took my 2014 Chevy cruze for service and all of his team has gone above and beyond in customer service. Happy to get my car serviced here.. Thanks Jo More

by Mittul Patel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John McAvoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2021

Melvin was amazing! He took the time to show us 3 or 4 models as well as explain the differences between them. He also listened to our needs and got us a deal that was fair for everyone. More

by Royce Carey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Abankwah
May 06, 2021 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the great review Royce! We are glad you enjoyed your experience with Melvin, please do not hesitate to reach out if you need anything in the future.

April 30, 2021

Great experience with this dealer as a whole, would definitely recommend them. With a recent horrible experience with another dealer, there was definite apprehension going into the deal, but I left wit More

by ashleycarnell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Seredych
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Florek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the great review Ashley! We hope you love your new vehicle, please reach out anytime.

April 28, 2021

Went in with a fixed budget. Don Wheaton was able to work with what I was willing to pay. Erin, looked after me professionally and courteously. She was able to accommodate my schedule completely. Erin was More

by ptaschuk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Len Crotty, Erin Livingston
Apr 29, 2021 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the great review, we are glad you found your experience to be easy and satisfactory! Please reach out if you need anything in the future.

April 28, 2021

I purchased a used vehicle: excellent service and vehicle that I wanted. I used Service - excellent service and prompt appointment An overall great experience! Thank you More

by iiszakszon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Len Crotty
Apr 29, 2021 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the great review! Please reach out anytime.

April 27, 2021

No problems at allNo fuss I wanted vehicle he sold it to No problems at all No fuss I wanted vehicle he sold it to me I paid for it and took it home That is about it More

by John
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oleh Kutsan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the review John!

April 22, 2021

I never thought buying a car from another province during Covid would be such a smooth process. Robin and Troy were so accommodating and made this process an easy transaction. Hope to meet in person one da More

by TC Manitoba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Sorge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robyn Reinitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the great review! It was truly a pleasure working with you and we are glad you enjoyed your experience with us. Please reach out anytime!

April 21, 2021

The sales guy that I dealt with was fantastic! Everything was taken care of when promised! The negotiating with the “sales manager” ...... NOT good! The used sales manager was egotistical and flat out arroga More

by Foxxie232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Sayer
Apr 29, 2021 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the feedback, and we apologize for your frustrations! Our pricing is done very specifically during these uncertain times, and we do offer different prices depending on which method you choose to purchase through. Regardless, we always price fairly and aggressively based on the market. If you want to discuss your concerns at all, please reach out and we will be happy to discuss!

Apr 29, 2021 -

Foxxie232 responded

Your used “sales manager” spent the ENTIRE time that I was there ( about 2 hours) with another customer VISITING!!!! LOUDLY!!!! Had NO time to come to me to negotiate and when I gave my counter offer, again made NO effort to come forward to even see with whom he was dealing with! Especially when this was a CASH deal!!!! I literally came back to pay with my debit card! Again the sales guy Corey was absolutely fantastic! He was great to deal with, respectful, kind and understanding! He even carried forward with that high level of customer service on his follow up calls after purchase! Based on our experience we would deal with Corey again no questions asked, however the experience with your “used sales manager” or actually lack there of...... we would and will not return! Nor will I recommend anyone to purchase from your dealership. I should NOT have to call to discuss! If your dealership is customer service driven and orientated you should be contacting me!

April 16, 2021

Robyn was great to work, made buying our vehicle very simple and easy, she was very helpful in getting the deal done, would highly recommend Robyn More

by Rnclelland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Florek
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robyn Reinitz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the review, it was a pleasure working with you and we are glad you enjoyed your experience with Robyn!

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