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Don Wheaton Chevrolet GMC Buick Cadillac Ltd.

Edmonton, AB

4.3
1,029 Reviews
The heartbeat of Edmonton and Western Canada's largest General Motors Distributor, selling vehicles by Chevrolet, Buick, GMC, Cadillac and Corvette. Don Wheaton has been servicing Edmonton, Leduc, Sherwood Park, St. Albert, Spruce Grove, and Northern Alberta with pride since 1963. We would be proud to take care of all your new vehicle, pre-owned vehicle, financing, vehicle service, and auto parts needs in the Edmonton area.
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10727 - 82 Avenue NW

Edmonton, AB

T6E 2B1

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Showing 1,029 reviews

June 16, 2021

We had a hassle free experience with the salesman Brian. He was flexible with his hours and my daughter was able to purchase her first vehicle from this dealership. He also assisted with registry by drivi More

by bmorris95
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cuffe
Jun 17, 2021 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the review! We are very excited for your daughter getting her first vehicle. Anything you need in the future, just let us know!

June 14, 2021

Daryl was nice and very helpful in the process of buying my Mercedes glk 350 . What I appreciated the most was the ease of purchasing the vehicle from start to finish . Thank you Daryl ! More

by tmarchak1
Recommend Dealer
Yes
Employees Worked With
Darryl Pillipow
Jun 17, 2021 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the excellent review! We hope you love the GLK, please reach out if you need anything in the future.

June 14, 2021

They deserve 5 stars as they go beyond with dealing with their customers, very friendly and professional. Answered all our questions with honesty and that I didn’t get from any other dealership. Highly reco More

by Mary Joe Aissa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Florek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darryl Pillipow
Jun 17, 2021 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the review Mary, it was a pleasure working with you. We hope to work with you all again in the future!

June 12, 2021

Darryl was a very nice and friendly salesperson. It was a great experience to buy an SUV from this dealership. Great staff with pleasant manner who try to keep you satisfied with your purchase. If you want t More

by Aref
Recommend Dealer
Yes
Employees Worked With
Dileep Menon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darryl Pillipow
Jun 17, 2021 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the review, we hope you love your new SUV! Please visit us anytime.

June 12, 2021

Never seen a business place in my entire life General Manager refused to see the customer. I really shocked to see his picture on the website. Because he was standing there all that time infront of me an More

by Enhance your life
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robyn Reinitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2021 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Hi there, I apologize for your frustrations, I was not aware than any customers were waiting to meet with me. Myself, along with our other managers, are always happy to make time to meet with customers to address any concerns. If you have anything you would like to discuss, please reach out and we will be happy to help. - Dave M, General Manager

June 07, 2021

Brandie has been a close friend for years and we recently mixed business with pleasure (!) after she sold me a new (to me) SUV sight unseen. I absolutely love it and I can honestly say there's no one else I' More

by KP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2021 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the great review! It's always a pleasure working with you, please reach out to Brandie anytime you need some help in the future.

May 31, 2021

Unethical dealings with Troy Sorge. Upcharged me Unethical dealings with Troy Sorge. Upcharged me $1000 on the PDI because i would not finance the car for 6 months. stay away from Troy Sorge and More

by heimannsberg
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Troy Sorge
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robyn Reinitz
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2021 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for your feed back. We know you are enjoying your new Corvette. Being as you were non committal to the car (you went as far as putting an order elsewhere with a deposit, but did not give us one), we generated a ton of action on it and received offers as high as 20k over MSRP which we turned down in favour of selling to you as a commitment from our salesperson. You were also given a choice to not pay the extra. The market changed so fast on these cars that you agreed paying an extra $1000 to make yourself an extra $20,000 would be fair. We have also since offered a premium over and above what you paid to show you that you in fact did get a deal and we will stand behind that. It was a pleasure doing business with you. We will make it up on the next one if you don’t take us up on our offer. Enjoy! - Troy Sorge, Sales Manager

May 31, 2021 -

heimannsberg responded

Thanks for the response Troy I love the car its awesome and have no intensions of selling it at any time. Amvic and GM will i guess decide whether the use of my name to allocate the car, and the $1000 upcharge charge was appropriate. As for making it up on the next one i don't think that is ever going to happen. You should think about making it up on the first one.

Jun 01, 2021 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

We considered charging you 10k over MSRP, but thought the easy answer was to finance with us and let us get a kick back from the bank then you pay it out. I offered you three different options. 1) Let us sell it to someone else for more. 2) Finance with us. 3) Pay $1000 as a small premium for what could have been a lot more. We are now offering you 10k to buy it back! Please consider letting us get it back, we will be in touch.

Jun 01, 2021 -

heimannsberg responded

I have no intentions of selling the car. I love my car. My issue is with Don Wheaton, and the way it i was treated and handled. I have already filed a complaint with GM and i am also going to file with AMVIC, also adding I have been in contact with a local new channel and waiting to hear back from them. On settling this matter if your only option is buying back my car please don't contact me anymore. This will go through 3rd party channels. Best Regards Gerry

May 30, 2021

Robyn is an amazing sales person, very fast getting back to us with great news. and very friendly,We will definitely recommend her to any our friends looking to purchase 👍 More

by gerryjayae@yahoo.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Florek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robyn Reinitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2021 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the review! It was a pleasure working with you.

May 29, 2021

Robyn was such an amazing sales rep who went above and beyond to make sure I was 100% satisfied with the purchase of my first brand new vehicle. She knew my budget and made sure I got into the best truck More

by katie-richards-
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robyn Reinitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2021 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the great review Katie! We hope you love your new truck, please reach out anytime!

May 24, 2021

During Covid, unlike other Dealerships, once I found a vehicle that interested me, Tyler worked with me over the phone, email and text to adderess any questions I had and get a price within my budget. He More

by sjkomant
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Florek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Pettipaw
May 25, 2021 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the great review! We are happy we were able to help you in a way that worked best for you, and we will be happy to do so again in the future.

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