Courtesy Ford Lincoln

3 days for 4 hours work my 2017 Escape was recently in for a check engine light (that turned out to be a wastegate sensor) and an oil change. After having my truck for 8 hour my 2017 Escape was recently in for a check engine light (that turned out to be a wastegate sensor) and an oil change. After having my truck for 8 hours I was called and told the vehicle needed to come back because the "engine tech" wasn't available to do the work (??). I was rebooked, and went home to look up the job that needed to be done, the job look fairly simple, and if the vehicle wasn't under warranty I probably would have done it myself, various website quote it as a 3 hour job. My vehicle came back in, and I was called at 10:05 in the morning, and I expected to hear that the vehicle was finished. I was instead informed that they needed to order the part?? I find it strange that the computer diagnostic indicates which part is the failure, yet they seemed to not understand that the part would be needed for the repair. When I questioned ALEX about this he claimed that they needed to run a diagnostic to find out, When I told him that wasn't true, and that I knew what they needed, and that it was a simple repair, he became aggressive and argumental. so my truck had to stay for a 3rd day. On the 3rd day I received a voicemail at 9:55 that the vehicle was finished (it really was a simple 3 hour job). I had to work late, and when I tried for over an hour to speak with someone in service. When I finally got through at 6:45, the two employees who were there bent over backwards to get a shuttle to pick me up (ALEX didn't put me on a pickup list). These 2 women, and the driver who stayed late to come get me are the only bright spot in this stain. More

Wonderful experience with Courtesy ford This is my third time working with Moe. My three customers from Korea say that the quality and price are satisfactory. If more customers arrive, I wil This is my third time working with Moe. My three customers from Korea say that the quality and price are satisfactory. If more customers arrive, I will continue to work with Moe. Thank you. More

Welcoming, excellent, honest Very friendly and knowledgeable about the products. Was very welcoming and not pushy. Alban was also very caring by following up in our conversation. Very friendly and knowledgeable about the products. Was very welcoming and not pushy. Alban was also very caring by following up in our conversation. Great customer experience overal More

Great experience Customer service was out of this world. All of my needs were met in finding a car and the dealer went over and above to satisfy and made sure I left h Customer service was out of this world. All of my needs were met in finding a car and the dealer went over and above to satisfy and made sure I left happy with my purchase. I’d be more than happy to recommend to anyone looking to buy a car in the foreseeable future. More

Fast nice people Trying out a new thing he was helpful and got things done fast had time when we had time with our busy schedule and with our family that was very help Trying out a new thing he was helpful and got things done fast had time when we had time with our busy schedule and with our family that was very helpful More

Awesome service Zach was so helpful, friendly, and knowledgeable ! Very positive experience, stress free. We traded in and are now leasing a Ford Escape. We love our Zach was so helpful, friendly, and knowledgeable ! Very positive experience, stress free. We traded in and are now leasing a Ford Escape. We love our new ride! More

Excelent service!! Great service provided. This is my first car here in Canada and I’m glad I had bought in Courtesy Ford Lincoln, specially with the professional servic Great service provided. This is my first car here in Canada and I’m glad I had bought in Courtesy Ford Lincoln, specially with the professional service provided by Moe. 100% recommended More

Incredible professional service , I give this rate simply because there has not been a time when ANY of the Ford dealership where I bought my car , did not treat me with the out most c I give this rate simply because there has not been a time when ANY of the Ford dealership where I bought my car , did not treat me with the out most care and respect. I always feel like I am part of something and not just a number. Peter who I wish to thank for aiding me in choosing my Escape 3 years ago always goes the extra mile, makes sure I am looked after, and when there is a question he is always there to answer it .The Service dept. are awesome people, David and the boys are pros. More

Amazing experience! I came in to see Kourtney and she was very professional and kind! She helped me pick out my new vehicle and was very knowledgeable! I highly recommen I came in to see Kourtney and she was very professional and kind! She helped me pick out my new vehicle and was very knowledgeable! I highly recommend coming in to see Kourtney if you’re in the market for a new vehicle! More

Happy with my new Ford Gary was knowledgeable and willing to put the time in to find me a truck that checked all the boxes for me. He was honest and forthcoming about leas Gary was knowledgeable and willing to put the time in to find me a truck that checked all the boxes for me. He was honest and forthcoming about lease vs finance options on both 2018 and 2019 models. Honesty and integrity are important in any business and I feel like I was given both. More