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Charlesglen Toyota
Calgary, AB
1,506 Reviews
A new car is only the start of the celebration at Charlesglen Toyota.
Since 1988, Charlesglen Toyota has gained a strong reputation for treating our staff and customers like family. We try and build on this reputation every day, one customer at a time.
We believe "the purchase is not the end of a transaction, but the beginning of an obligation", and we strive to make the purchase and service experience better each day.
In our quest to achieve exceptional customer satisfaction, we proudly offer an AutoRewards program, that rewards our customers for their continued loyalty. To find out more about this program, feel free to go to www.charlesglenautorewards.com
At Charlesglen Toyota, we pride ourselves on being a family-run business. Since we opened our doors in 1988, we have hung our reputation on three words: Fairness, Trust, and Integrity. These words are our guiding principles in the way we conduct business every day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,506 reviews
May 22, 2024
The reason I have rated both Val and Charlesglen Toyota so highly is because I am having difficulty coming up with something negative to say. Everyone I meet at Charlesglen seems to have a permanent smile so highly is because I am having difficulty coming up with something negative to say. Everyone I meet at Charlesglen seems to have a permanent smile and treats customers with an unconditional positive regard. I felt very highly connected with through the entire car purchase and trade in experience. Based on my experience, I am confident that this is a standard that the entire team plays to. Thank you Charlesglen Toyota. More
by robertglavoie
Employees Worked With
Other Employees :
Tyler Medland
May 21, 2024
It was nice experience with May Leung for buying new vehicle. She was knowledgeable and friendly. But they don't have new hybrid vehicle for test drive which will make our decision easy. vehicle. She was knowledgeable and friendly. But they don't have new hybrid vehicle for test drive which will make our decision easy. More
by upapa050
Employees Worked With
May 13, 2024
Val Parsons is the main reason why we purchased 2 new toyotas from Charlesglen recently. Throughout the process she exceeded my expectations with honesty and integrity. Jody and Justin in the finance dep toyotas from Charlesglen recently. Throughout the process she exceeded my expectations with honesty and integrity. Jody and Justin in the finance department clearly outlined and clarified all aspects of the purchase options. More
by Ted Lazzo
May 08, 2024
Excellent service, convenient to talk to Val. Nice area. Nice staff. Nice service. Awesome. All good. Nice area. Nice staff. Nice service. Awesome. All good. More
by Alnico Senoren
May 06, 2024
We would like to say thank you to Ms. Anne Reyes and Mr. Nomer for the Excellent service they rendered to us to make our dream car come true. Anne Reyes and Mr. Nomer for the Excellent service they rendered to us to make our dream car come true. More
by Alva
Employees Worked With
April 29, 2024
Sales person Jas was very friendly and explain the process very well from the time we place the order of our RAV4 process very well from the time we place the order of our RAV4 More
by Karuna
Employees Worked With
April 26, 2024
I was shocked by the treatment I received at Charlesglen Toyota dealership. I brought my Sienna in for service and was recommended to flush the transmission oil, which I agreed to. However, a week later, I Toyota dealership. I brought my Sienna in for service and was recommended to flush the transmission oil, which I agreed to. However, a week later, I noticed a strange sound coming from the engine. Upon returning to the dealership, I was told that the transmission was broken and given a quote of around 12k for repairs. When I raised my concerns with the manager, I received very delayed responses and was ultimately told that it wasn't their responsibility since I had driven the car out of the shop without any apparent issues. I am deeply disappointed by the dismissive attitude and lack of accountability displayed by this dealership. More
by Justin
Employees Worked With
April 11, 2024
I recommend Charlesglen Toyota to buy a new car or free own car, they serve you better to get your new car. own car, they serve you better to get your new car. More
by ecabading35
April 08, 2024
William was very pleasant and listen to my vehicle issues, he went above and beyond to investigate the issues with the shop foreman. I am very pleased with the service provided by William Lane. Tim N issues, he went above and beyond to investigate the issues with the shop foreman. I am very pleased with the service provided by William Lane. Tim Ng More
by TIM.NG
Employees Worked With
William Lane
April 04, 2024
When I asked the person in charge of finance why Charlesglen Toyota keeps copies of customers’ drivers licenses in their files, I did not get a very satisfactory answer. I asked for my copy back. S Charlesglen Toyota keeps copies of customers’ drivers licenses in their files, I did not get a very satisfactory answer. I asked for my copy back. She would not give it back. Why? I was paying cash for a car. She does not need my drivers license for anything. So I’m waiting to get it back. Otherwise the dealership is excellent. More
by brian_hindle
