Charlesglen Toyota

Excellent experience. Delivered exactly what was promised. I have been servicing at Charlesglen now for 4 years and have had nothing but good experiences. Will be staying here for my next vehicle! promised. I have been servicing at Charlesglen now for 4 years and have had nothing but good experiences. Will be staying here for my next vehicle! Paul and Phil are very easy to work with!!! More

I can not say enough amazing things about Charlsglen! This is the first time I purchased. Brand new vehicle and I was in a real rush to do so. After being off work for 5 1/2 months due to COVID, my truck This is the first time I purchased. Brand new vehicle and I was in a real rush to do so. After being off work for 5 1/2 months due to COVID, my truck broke down beyond repair, the second day I was finally back to work, and I had a very limited window to find something new. Val was absolutely amazing right from the start. She understood my situation and sympathized with me instead of taking advantage of the fact that I am young, buying my first vehicle, and have zero time to do it. It would have been very easy for her to take advantage of that but instead she treated me like she would her own kids. She took care of me every step of the way and made me feel at ease. Kurt in finance was incredible as well. There was a lot of back and forth once I chose my vehicle and he was very accommodating. He even openly communicated with my dad who lives in another province, and they worked together to get me the best deal possible. I was alone when I picked up my vehicle and Kurt was very personable. He made me feel comfortable, didn’t pressure me into any extras that were not already agreed upon, and he made the process quick and painless so I could be on my way. When I picked up my new RAV4, Jim waked me through everything, showed me how to use the features, and was such a pleasant addition to the process. He was absolutely hilarious and very helpful. Throughout the visit he constantly made sure that I was comfortable and understood what he was saying. We laughed the entire time and it was a great way to end a very long day. Buying a new vehicle is along process and it was a little nerve racking for me because I had never done it before, and I was by myself for most of it. The team at Charlsglen assured me every step of the way that they were there when I needed them, and that they would continue to be there after the purchase was complete. If I could give an infinity number of stars I would. Thank you so much to such an incredible group of people! More

Bought a brand new 2019 platinum sequoia. When breaking, it keeps shaking. Found out today, it’s my front rotors, and they are “warped.” Just over 35,000km. I am a mom, and drive my kids to school, and bas it keeps shaking. Found out today, it’s my front rotors, and they are “warped.” Just over 35,000km. I am a mom, and drive my kids to school, and basic errands and to work. Causes for “warping,” heat, over torquing, primarily. Not covered under warranty. Almost $500 to replace. In comparison, my husbands Dodge 3500 needed this changed at 89,000km, and we pull a 42 foot trailer on the regular, and he takes it in rough bush terrain. This should never happen to a maintained, quite new, parked in the garage vehicle. Period. My husband allowed me to choose any vehicle I wanted, and I chose Toyota for its seemingly bragging rights of being super durable, Reliability, low maintenance, maintaining value, and SAFETY. 35,000km’s and here we are. Disappointing, Toyota. Although John Perri, and the staff are super nice to deal with, the end result is not okay. More

Friendly, accommodating, and excellent customer service. Approachable and they explain well how we used the new car, they care about the future.nice people thanks Approachable and they explain well how we used the new car, they care about the future.nice people thanks More

It was a pleasure doing business with Paul, and although there were COVID-related delays, I am exceptionally pleased with the result. I will happily be recommending Paul and Charlesglen Toyota. there were COVID-related delays, I am exceptionally pleased with the result. I will happily be recommending Paul and Charlesglen Toyota. More

Everything in this dealership is high quality. Everyone I dealt with felt they're really concerned about me as valued customer. Only pricing and cost matters are my concern. This have nothing to do with Char dealt with felt they're really concerned about me as valued customer. Only pricing and cost matters are my concern. This have nothing to do with CharlesGlen team. Because of pricing and the policy of Toyota loyalty, which is kind of weird to me. Because I have 2 Toyota, when I upgraded I'm still shopping Toyota. But I heard that I am not a Toyota loyal customer!!! That's why my last purchase of RAV4 was going to another brand, but my wife still prefer Toyota inspite of this loyalty issue. Another negative point about CharlesGlen, is the add-on feature pricing, which was too expensive, loading your customers who want to take care if their Toyota with more financial burdens. I hope you get my viewpoint; saying that is just out of my honesty to tell you what's really in my mind. This doesn't lessen or affect the reality that you're 5stars dealership. Thank you. More

I’m so impressed by Paul and so thrilled with my 4 runner. He was so patient and really listened to what I needed in a vehicle. A very well maintained 2016 4 runner came through the dealership and Pau runner. He was so patient and really listened to what I needed in a vehicle. A very well maintained 2016 4 runner came through the dealership and Paul jumped on it and managed to get me first dips. This vehicle exceeded my expectations. Thank you Paul for such a fun and positive experience, your knowledge about all the different vehicles helped me so much in this big decision. I’m so grateful for the time and effort you put in for me. If you are looking for a vehicle go see Paul! More

It is nice to deal with Charlesglen TOYOTA. Test drive It is nice to deal with Charlesglen TOYOTA. Test drive was good with lots of follow up. Finally we have another car make of Toyota. It is nice to deal with Charlesglen TOYOTA. Test drive was good with lots of follow up. Finally we have another car make of Toyota. More

Intelligent, knowledgeable, polite, well mannered, cost savings, attractive, experienced, Funny, Great smile, presents herself well, educated, children friendly, looking out for your best interest, always savings, attractive, experienced, Funny, Great smile, presents herself well, educated, children friendly, looking out for your best interest, always approachable More

Throughout my 7+ years dealing with Charlesglen, I’ve always felt comfortable and treated fairly. Very appreciate for the effort of Paul, Ryan, Mark and Phil in the upgrade of our new vehicle. always felt comfortable and treated fairly. Very appreciate for the effort of Paul, Ryan, Mark and Phil in the upgrade of our new vehicle. More