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Charlesglen Toyota
Calgary, AB
1,423 Reviews
A new car is only the start of the celebration at Charlesglen Toyota.
Since 1988, Charlesglen Toyota has gained a strong reputation for treating our staff and customers like family. We try and build on this reputation every day, one customer at a time.
We believe "the purchase is not the end of a transaction, but the beginning of an obligation", and we strive to make the purchase and service experience better each day.
In our quest to achieve exceptional customer satisfaction, we proudly offer an AutoRewards program, that rewards our customers for their continued loyalty. To find out more about this program, feel free to go to www.charlesglenautorewards.com
At Charlesglen Toyota, we pride ourselves on being a family-run business. Since we opened our doors in 1988, we have hung our reputation on three words: Fairness, Trust, and Integrity. These words are our guiding principles in the way we conduct business every day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,423 reviews
May 20, 2015
great service and courteous staff I found Pamela, my service agent, especially efficient. She phoned me twice and kept me informed throughout the service process. I especially apprec I found Pamela, my service agent, especially efficient. She phoned me twice and kept me informed throughout the service process. I especially appreciated how she took the trouble to inform me when the car was ready for pick-up. I felt i was well taken care of. Thanks, Pamela. More
by pec19
Employees Worked With
Helpful May 16, 2015
Review of Sales Experience Overall we enjoyed our purchase experience with Charles Glen Toyota. Our sales person, Mark Toews provided exceptional service. He was courteous, resp Overall we enjoyed our purchase experience with Charles Glen Toyota. Our sales person, Mark Toews provided exceptional service. He was courteous, respectful, informative and patient as he showed us the various car models for sale at your dealership. He then took the time to take us out on a test drive and chose a route that would demonstrate the car’s performance going up hills etc. He is a person who doesn’t just talk, but he recognizes the value in the product that he is selling and then informs, clarifies and explains so that the customer can fully appreciate the quality of the car. We would recommend Mark as a sales person for any dealership or product. Kerri Hope was our finance person and we found that she provided excellent service. She clearly explained the financing details and then did something beyond what she might be expected to do. Our insurance company sent the insurance documents in one of our names only. Since we had purchased the car as co-owners, Kerri took the time to contact us to let us know that only one of us was named as an insurer of the vehicle. This gave us a chance to contact the insurance agency and correct things before we picked up the car. We appreciated this a lot. On the other hand our experience when we picked up the car was less than satisfactory. We found it was very rushed. We were fortunate that our sales person, Mark, had taken the time to demonstrate things like the back up camera when we were in the process of buying the car. Other sales staff were also very positive and friendly even though they would not receive a commission. For example after we picked up the car and were waiting to see Kerri about the financing, we asked a sales person for help so that we could understand a few of the basic features of our car and he was happy to provide the information. It only took a few minutes, but we really appreciated his assistance. More
by newtoyota
Employees Worked With
Kerri Hope, Mark Toews
May 16, 2015
A New SUV in our life! Considering my vast experience in purchasing automobiles (my first a 2nd hand 1938 Oldsmobile for $50.00 at age 16) I can without a doubt say that at Considering my vast experience in purchasing automobiles (my first a 2nd hand 1938 Oldsmobile for $50.00 at age 16) I can without a doubt say that at Charlesglen Toyota, the staff made the process of buying, one of my best experiences. Without exception each member of Charlesglen that I made contact with, gave me the impression that they were pleased to see me and wanted to help with supplying me with a new Toyota. Garth. More
by young car guy
Employees Worked With
Other Employees :
Gord Braithwaite, Ryan Slaney, Tyler Doherty, Mark Toews
May 15, 2015
Forgot how great Charlesglen is! Excellent experience at Charlesglen. Last new Toyota was a 2005 4 Runner. I am amazed at the professionalism and attention to detail this group deli Excellent experience at Charlesglen. Last new Toyota was a 2005 4 Runner. I am amazed at the professionalism and attention to detail this group delivers. Fantastic group of sales and service professionals. Thanks to all of you who were involved. More
by amo
May 13, 2015
2015 Prius V Purchase Charlesglen Toyota were great on pricing, response to questions and initial overview of Prius V features and operation. They are also very friendly a Charlesglen Toyota were great on pricing, response to questions and initial overview of Prius V features and operation. They are also very friendly and patient. More
by Eric
May 11, 2015
An absolute pleasure, from beginning to end! Our sales professional, Andrew Fagan, looked after us and satisfied our every question and concern while we chose our new vehicle. He verified the av Our sales professional, Andrew Fagan, looked after us and satisfied our every question and concern while we chose our new vehicle. He verified the available inventory and ensured that our choices would be met with all of the requirements that we had when we came in. As owners of multiple Toyota vehicles, we were not worried about our experience at Charlesglen Toyota. Our family has been long time customers and can highly recommend this dealership to others with great confidence. You won't be disappointed. More
by Winston Goretsky
May 06, 2015
Outstanding service, every single visit I just had my winter tires switched out for my all season's and as always the service was excellent. Quick check in, a 40 minute wait in the cafeteria I just had my winter tires switched out for my all season's and as always the service was excellent. Quick check in, a 40 minute wait in the cafeteria with free coffee and wi-fi so I could do some work, and personal, courteous wrap-up of the service appointment. And as always a freshly washed waiting for me to continue my day. Thanks! More
by ElkaS
Employees Worked With
Alex Whyte
May 06, 2015
Very Professional and Courteous Stephen Chan was helpful when selecting my vehicle ,by explaining the car features and picking me up when it was ready.Wil Cheng made sure I understo Stephen Chan was helpful when selecting my vehicle ,by explaining the car features and picking me up when it was ready.Wil Cheng made sure I understood every aspect of the sale and financing of the vehicle,step by step.When I pick up my vehicle,Tyler Doherty went through the financing again .Jim McAlorum was very informative when explaining the different areas of the car.I found the whole experience very smooth. More
by robpat
Employees Worked With
Other Employees :
Stephen Chan ,sales and ,Tyler J. Doherty,Financial Services Manager, Wil Cheng
May 01, 2015
Excellent Sales Staff -- April 16, 2015 We visited Charlesglen Toyota shopping for SUV, Mark Toews approached us as we walked inside the showroom. He was very friendly and professional. We visited Charlesglen Toyota shopping for SUV, Mark Toews approached us as we walked inside the showroom. He was very friendly and professional. He spend time talking to us and introduced the different model of the RAV4. During the test drive he also spend time explaining to us all the features of the RAV 4. He was very detailed and knowledgeable open and honest. It was a pleasure to deal with Mark Toews. When we finally decided to lease the Rav4 AWD XLE we met the financial staff Wil Cheng and Mark Peters the delivery coordinator, who went through our vehicle with us was awesome. Excellent customer service, I would recommend this dealership to my friends. More
by Calgary Susant
May 01, 2015
3rd car from these guys Living downtown Charlesglen is quite out of the way but it is worth the trip for the great service. I just picked up my 3rd vehicle today and I have t Living downtown Charlesglen is quite out of the way but it is worth the trip for the great service. I just picked up my 3rd vehicle today and I have to say the Phil went above and beyond to work out a fair deal to get me into my new Rav4. Start to finish it was no pressure and very comfortable (for a sales process). Phil took the time to understand me as a customer and made some very good suggestions to make sure I wasn't over or under sold options and packages. Really great experience! More
by HappyCustomer
