Capital Chrysler Jeep Dodge

DANA DANA DANA! I have always visited this dealership, all the employees are marvellous! Dana Listman is a perfect example how the employees go beyond the norm and I have always visited this dealership, all the employees are marvellous! Dana Listman is a perfect example how the employees go beyond the norm and give a personal meaning full services. I had a sunroof screen that broke unexpectedly. I was distraught and had no idea how I was going to pay for it, having a fiat in the summer is turns into a sun room (super hot). Dana went beyond the norm and understood how expensive the replacement was, how I had young children, how Im completely poor right now and how I have been loyal and always on time with all my maintenance for the car. He went out of his way and spoke to the manager to see how they could help me out. They were able to discount it and made my year!!!. I am so beyond grateful, this review does not cut it. I spent two days driving around without the sun guard and it was an oven with the ac on full. I can not thank Capital dodge enough and Dana for going out of his way and understanding my situation. THANK YOU THANK YOU THANK YOU!! I want to add, that Ryan Rodney is fab too!! his smiles just makes my day and is a wonderful part of your team ! a joy to encounter! and Brent Smith has been so diligent! and awesome! he does not say much but he is the reason why I don't have that hesitation on my car that I have been complaining about for years. I bought my car in numerous times and nobody could find what was wrong because the problem never replecated on their watch. But Brent looked into it and 100% believed this was a serious problem, kept the car for a few days and GOT IT FIXED! I nearly got into a fatal accident because of the hesitation on intersections, it was a serious issue. So Capital Dogde!! these three men deserve a raise!!! Please pay them more and reward them for being such assets to your team! O’ and must not forget Neil!! Getting a ride with Neil is a joy and honour in itself!! Please know you are so lucky to have these men apart of your team!! and the reason I only visit you! More

awesome Kelsey smith made my experience unforgettable and I’m 100% satisfied wth my purchase. She had all the answers to my question and was very patient wit Kelsey smith made my experience unforgettable and I’m 100% satisfied wth my purchase. She had all the answers to my question and was very patient with me during the 4.5 hours of my stay. Customer service is very important and I got the royal treatment from her and the dealership. Will recommend this dealership to anyone and everyone interested. More

New truck!! Great, freindly people. Walked in for a recall item. Walked out with a brand new truck! Overall a good experience for my first time buyibg new. Great, freindly people. Walked in for a recall item. Walked out with a brand new truck! Overall a good experience for my first time buyibg new. More

Service advisor - Dana Overall this service group has been good to deal with over the course of the ownership of my RAM1500. Today, with Dana, was exceptional. I had a r Overall this service group has been good to deal with over the course of the ownership of my RAM1500. Today, with Dana, was exceptional. I had a regular visit for oil and fuel injector service. I mentioned a couple of things to Dana that were not on the work order and he immediately wen to visually inspect one of the issues and addressed it on the spot. The secondary issue was investigated and a proposed solution was given to me within 90 mins of pulling into the service bay. That issue, along with the regular maintenance, was all completed and I had my truck back in hand in 3 hours. Great guy to deal with - responsive, attentive, first rate More

Excellent service, I received my new car very quickly. Nothing bad to say. Everything was perfect. Would recommend Kelsey. She knows was she’s talking about. service, I received my new car very quickly. Nothing bad to say. Everything was perfect. Would recommend Kelsey. She knows was she’s talking about. More

The beat goes on! Continuing super after sales service by Ryan, Neil and the whole crew at Capital Dodge. Always a happy and professional environment in the taking car Continuing super after sales service by Ryan, Neil and the whole crew at Capital Dodge. Always a happy and professional environment in the taking care of my car's needs. More

Tire change and parts question When I was getting my tire changed over I went over to the parts department to ask about wheels and stuff for my car the gentlemen was nice enough but When I was getting my tire changed over I went over to the parts department to ask about wheels and stuff for my car the gentlemen was nice enough but I would of like him to be less on his phone and pay a bit more attention to me. More

Good but could be better I went in to get a trailer brake module installed and my summer tires put on (which they had stored). I had good service. My only complaint is with th I went in to get a trailer brake module installed and my summer tires put on (which they had stored). I had good service. My only complaint is with the amount they charge to store and change the tires, you would think they could at least hose down the wheels. They were filthy from last falls dirt/mud. More

Above and Beyond Although I loved my Patriot, I had been driving it for 8 years and it was time for an upgrade. This isn't the first time I contacted Shannon about th Although I loved my Patriot, I had been driving it for 8 years and it was time for an upgrade. This isn't the first time I contacted Shannon about the decision to change vehicles. In fact, it has taken me two years of working with her to finally bite the bullet. Shannon patiently and expertly guided me through the process and answered my copious questions. Not only that, but when I did narrow it down to the Jeep Cherokee, she brought it to me at work so that I could try it out before finalizing my decision. It was love at first test-drive. I have always been a Jeep girl for as long as I can remember but I have never been a fan of the car buying process. Shannon made it easy for me. She listened to what I wanted and needed. She was able to lead me down the path to finding the right vehicle to suit my needs and really went bat for me to ensure that I stayed on budget (not an easy feat when your client is a princess and wants what she wants). Once I was handed over to Mike, he continued on with the excellent service. He heard what I had to say and understood what was important to me as a consumer. I did not get the sense that I was being "sold" on anything (warranty, rust proofing) etc. but he carefully explained the value and benefits, helping me make the best decision for my purchase in the long run. Thank you Shannon and Mike for making what had the potential of being a stressful and frustrating experience a very smooth and pleasant one. I'll see you in 5-8 years. ;) Jeep 4 Life! More

Awesome customer service Walked in and before I knew we where out on a test drive. Bough our second Jeep Wrangler. Process was so easy that I did not realize it was done till Walked in and before I knew we where out on a test drive. Bough our second Jeep Wrangler. Process was so easy that I did not realize it was done till I was driveing home. More