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Budds' Chevrolet Cadillac Buick GMC

Oakville, ON

4.9
2,558 Reviews
Budds’ – a name that is synonymous with quality service in Southern Ontario. In fact our motto “the family business that service built” is a testament to the commitment that our family-owned shops have been providing to each and every customer since we opened in 1973. There are two parts to the car business: cars and business. From the Budds’ perspective, the business is enjoyable but it’s the cars that are the stars. Our sales consultants are professional, honest and dedicated to servicing you throughout the life of your vehicle. With literally no staff turnover, our sales team has a deep rooted knowledge of our products, customer expectations and the ability to handle all of your automotive needs. Our brand new, state of the art 50,000 square foot facility is designed with you in mind. 24 service bays and a quick lube lane makes your visit here quick and efficient. For car shoppers, up to 19 cars and trucks, new and used, are in our showroom, and when you buy one, you will pick it up in our climate controlled, private delivery area, known as the Launch Pad. We welcome feedback, so if you ever have any comments, send an email to info@buddschev.com We look forward to serving you! Wayne Carter General Manager
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410 South Service Road West

Oakville, ON

L6K 2H4

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Showing 2,558 reviews

March 31, 2017

Great Teamwork at Budds Chevrolet From the email to Budds Chevrolet "if the Malibu was still available" to the drive out of the dealership parking lot our experience at Budds was fri More

by Fern/Angie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Cielecki
March 30, 2017

Great Service & Understanding I had just bought what was to be a dream car toy from another Chevrolet Dealer. You work hard your whole life, saving for such a dream toy... then it More

by Movie Muscle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kieth, Sean Dick
March 29, 2017

TREATED US ON A USED CAR LIKE A BUYER OF A NEW EXPENSIVE CAR Customer Service was honest and open. Were dealt with efficiency and friendliness. Introduced us to the Service Manager for any future service require More

by Barbara Lytle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Coombe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Receptionist was friendly and helpful and meeting one of the owners., Jason Corrigan, Shane Maginnis, Jason Blain
March 28, 2017

Selling families used vehicles unsafe for the road. Buying a new or used vehicle is a big step so I always choose to sick with largely known dealerships , But now after buying my used van from this deal More

by samantha1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wayne Carter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Farid Bunni
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bounsay Osylaphet
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Maginnis
Mar 29, 2017 -

Budds' Chevrolet Cadillac Buick GMC responded

Thanks very much for your review. However I am confused by the disconnect between our conversation and this email. "You cant prove nothing' is not part of my vocabulary. What I said was that if you would allow us to inspect the vehicle, I would make a determination and help where we could. However you said you were unwilling to get the van to us. I offered a tow. You have still refused, so I will re iterate--My service manager and myself have offered, from the time of your first phone call, to help. If you elected to have a third party mechanic tear down the transmission, that of course is your choice. However, asking me to pay for said service will not occur, especially in light of the fact that you do not want us to inspect it ourselves for some reason. If things change and you decide to allow us to look at the van, please let me know. Wayne

Mar 29, 2017 -

samantha1977 responded

I'm truly sorry Wayne as my vehicle was not drivable and you did not offer a tow at your expense , we were sent to the service shop spoke with mechanic named Shane who also said bring it in we can see what we can do after telling him it was no longer drivable he told me to get a second opinion if I like , as my vehicle was certified with major safety concerns by this dealerships mechanics , I am reluctant to return there to be taken advantage of again , as I rely on the professionals to properly do there jobs . As I was looking at the inspection sheet and back at the original copy of contract I notice that the day I singed the contract jan 21 2017 , odometer reading was 174176 and on jan 23 2017 when the inspection was done odometer reading 176614 , care to explain that to me, I know it don't take 440 km to do safety and or emissions. and the test drive was maybe 10 km you have copies of these . as for this issues with my vehicle a second opinion was what shane told us to do after telling him the van was not drivable , again no tow truck was offered by the mechanics or you at the dealerships cost , I have no interest in returning for more service from unreliable mechanics , with illegal safety done and the 440 km difference in two day after I singed the contract , I do believe that my rights have been violated as a consumer , thanks for your time , Samantha Sage

Mar 30, 2017 -

Budds' Chevrolet Cadillac Buick GMC responded

Yes Samantha, as always and from the start I am here to help. All I need is the van to look over. As for the kms I will look in to it. Sometimes used vehicles need to be driven by a tech in order to get the vehicle to pass the emissions test, and often times our service manager drives them to ensure they are in good shape. But by all means send me the paperwork you are questioning. Wayne

Mar 30, 2017 -

samantha1977 responded

Hello Wanye I'm still waiting on a response about the 440 used unexplained kilometres on my vehicle I do have these documents and am willing to send them to you as a refresher , plz let me know if that is something you are interested in , as well as the dilemma on hand , repairs . I look forward to hearing from you today Thank you Samantha Sage

Mar 30, 2017 -

samantha1977 responded

Unfortunately after being told " you should have hade it towed to us " and " it should not cost you that much" as well "as you can prove nothing ", Sir you left me with no choice but to have it taken care of by my mechanic as I need this vehicle for work , school, ect. Also sir if you were as helpful as you say I would have let the dealership tow it out there at their cost . no problem , but you did not , or we would not be having this conversation right now ! as for the response on the kms 440 is an extreme amount of driving done to make it pass , maybe that's why my transmission blew and also , maybe the mechanic hit a pot hole creating the damage on my van , it has happened before , right ! I will send these documents via email for you to review , thanks again Samantha Sage

Mar 31, 2017 -

samantha1977 responded

I am following up to see if you have reviewed the documents i sent via email. Im am curious as to how the vehicle got an extreme amount of kilometers in one day ? , as i signed the bill of sale Saturday 21 in the evening , as the service department is closed by this time and closed on sun , Monday was the only day 440 kms were driven, this is almost impossible to do , unless its to sudbury and back , i hope you understand why im so concerned about this , i look forward to hearing from you thanks again Samantha Sage

Apr 11, 2017 -

Budds' Chevrolet Cadillac Buick GMC responded

Thank you for your candid feedback. My offer still stands to inspect the car at no charge and work with you to resolve this. All I ask is that we see the car, not to merely rely on a third party non-GM certified mechanic's opinion. As I have stated in our conversations off line is that I am confident we delivered you a safe, inspected and certified vehicle. I cannot control what happens after delivery, but I can control how we deal with the situation and as you may see, we are pretty good at resolving issues.

March 28, 2017

Factory Order Colorado I had an excellent experience ordering my 2017 Colorado. Beverly Watt made the process so easy and straightforward. Her customer service is top notc More

by Thiffault
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bounsay Osylaphet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beverly Watt
March 27, 2017

Great service department First off let me say that I own a Mazda and not a Chevy. I visit this dealership for regular service oil changes as I was referred by a friend that d More

by dsimanovsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin McLeod
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Dick, Kim Irving
March 27, 2017

Bought a Malibu Bought a Grand Am here when it was still Kerr Cadillac and was impressed then. Wasn't sure after it became Budds, but they had the car I wanted and in More

by Dorothy R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bounsay Osylaphet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry Drodge, Jason Blain
March 27, 2017

Buying my first Tahoe I had a excellent experience at Budds' (GMC dealership). I Was especially pleased with Tom Cielecki's quality service. I would recommend Budds' to my More

by Dom45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Cielecki
March 26, 2017

Super Dealer I was very satisfied with the attention, the support, the deal and all the help I got to get into my new car! Tom was very helpful, always followed u More

by Speed Demon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Cielecki
March 26, 2017

Simply.... the best sales consultant! I was very happy with the service i received from Farid. He is exceptionally friendly and helpful. He fully explained everything I wanted to know a More

by XT5 fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farid Bunni
5.0
This rating includes all reviews, with more weight given to recent reviews.
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